73
out of 100
At Nordstrom, our goal is to provide outstanding service every day, one customer at a time."" Further focus is provided to Nordstrom employees at all levels with this Nordstrom goal, which is also a management mission. ""We work hard to make decisions in the best interest of our customers and those serving them."" read more
Nordstrom Competitors
Nordstrom competitors include Amazon, SEPHORA, Macy's and Bloomingdale's. Nordstrom ranks 3rd in CEO Score on Comparably vs its competitors. See below how Nordstrom compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
3rd
eNPS Rank
3rd
Gender Rank
3rd
Diversity Rank
3rd
Product Quality
3rd
NPS Rank
3rd
Pricing Rank
3rd
Customer Service
3rd
See Nordstrom Culture vs Competitors:
- 1st
Amazon73 / 100 - 2nd
SEPHORA72 / 100 - 3rdNordstrom66 / 100
- 4th
Macy's62 / 100 - 5th
Bloomingdale's62 / 100
Nordstrom Competitors at a Glance
CEO Ratings Comparison
Nordstrom's CEO Score Ranks 3rd
1088 Employees at Nordstrom rate Erik Nordstrom a 68 out of 100, which ranks them 3rd below SEPHORA's CEO,Jean-Andre Rougeot. Last rating was 2 days ago.
- 1st
Andy JassyAmazon8371 Employees at Amazon rate Andy Jassy a 73 out of 100, which ranks them 1st out of Nordstrom's competitors. Last rating was a month ago.
- 2nd
Jean-Andre RougeotSEPHORA72out of 100401 Employees at SEPHORA rate Jean-Andre Rougeot a 72 out of 100, which ranks them 2nd out of Nordstrom's competitors. Last rating was months ago.
- 4th
Tony SpringBloomingdale's64out of 100231 Employees at Bloomingdale's rate Tony Spring a 64 out of 100, which ranks them 4th out of Nordstrom's competitors. Last rating was 6 days ago.
- 5th
Jeff GennetteMacy's62out of 1002008 Employees at Macy's rate Jeff Gennette a 62 out of 100, which ranks them 5th out of Nordstrom's competitors. Last rating was 23 days ago.
Product Quality Score Comparison
Nordstrom Ranks 3rd in Product Quality Score
521 Customers rate Nordstrom's Product Quality Score a 3.8/5, which ranks it 3rd against its competitors, below SEPHORA.
NPS Comparison
Nordstrom Ranks 3rd in Net Promoter Score
665 Customers rate Nordstrom's Net Promoter Score a 20, which ranks it 3rd against its competitors, below SEPHORA. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Nordstrom to a friend?”.
Pricing Score Comparison
Nordstrom Ranks 3rd in Pricing Score
471 Customers rate Nordstrom's Pricing Score a 3.6/5, which ranks it 3rd against its competitors, below SEPHORA.
Customer Service Comparison
Nordstrom Ranks 3rd in Customer Service
446 Customers rate Nordstrom's Customer Service a 3.7/5, which ranks it 3rd against its competitors, below SEPHORA.
Overall Culture Score Comparison
Nordstrom Ranks 3rd in Overall Culture Score
1419 Employees rate Nordstrom's Overall Culture a 66/100, which ranks it 3rd against its competitors, below SEPHORA. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
Nordstrom Ranks 3rd in Employee Net Promoter Score
1123 Employees rate Nordstrom's Employee Net Promoter Score a -5, which ranks it 3rd against its competitors, below SEPHORA. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Nordstrom to a friend?”.
Gender Score Comparison
Nordstrom Ranks 3rd in Gender Score
257 Employees rate Nordstrom's Gender Score a 69/100, which ranks it 3rd against its competitors, below Amazon. The Gender Score tracks how positively women rate their experience at Nordstrom.
Diversity Score Comparison
Nordstrom Ranks 3rd in Diversity Score
177 Employees rate Nordstrom's Diversity Score a 69/100, which ranks it 3rd against its competitors, below SEPHORA. The Diversity Score tracks how positively diverse employees rate their experience at Nordstrom.
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