Nordstrom Employee Reviews
Out of 1287 Nordstrom employee reviews, 67% were positive. The remaining 33% were constructive reviews with the goal of helping Nordstrom improve their work culture. The IT team, with 88% positive reviews, reports the best experience at Nordstrom compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 41% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Always friendly, patient, and generously offering positive reinforcement.
Leadership team does not keep us informed.
Approachable, considerate, the customer comes first - whether that is the internal customer or the customers in our stores.
They are all well trained.
Get things done right away
What does the leadership team need to get better at?
Need ethical and fair leadership
Review from Operations Dept
Hire competent people. Too young and no experirnce
Review from Sales Dept
Treat everyone equally. Resolve problems instead of ignoring them
Everything such as sales and customer service
extremely disconnected from Org Directors and below.
What is the best part about your compensation package?
that it has a lot of benefits
Store discounts, decent overall benefits.
Insurance, discount, PTO, and dental insurance.
I am not very sure about that
I was very surprised at the compensation package.
Why do you feel undervalued and what would make you feel better about your compensation?
Hourly raise, better commission snd chNge teturn policy
Review from Sales Dept
There are too many salespeople competing on the salesfloor therefore it is challenging to make decent commission, returns are also deducted from commission pay and returns can be made at any time. The expectations to provide great customer service are high yet the pay is very low.
I could be making much more at another company. I feel I was misled in the interview process and told I could not be offered more, only to find out I was lowballed. I wish the company offered more than 3-5% yearly raises as this doesn't keep up with inflation.
yes, very. Diversity is drying up as the wave of layoff's, riff's and attrition have been DAI and women IC roles and LT roles.
Harassment. No support from HR
What are some of the best things about your team?
Everyone is supportive and helpful if you have questions or need assistance.
Coworkers are efficient and friendly. We're all in similar life positions but with diverse backgrounds, so they're easy to connect with.
they show up and be ready
Very diverse, very open, interested in learning and growing and finding solutions.
Partnership, finding ways to make work fun
What do your coworkers need to improve and how could you work together better?
Understand sales, respect everyones soace
Review from Sales Dept
Professionalism, no bullying, no cliques
less threats by management about PEP and a better training framework
There is literally nothing short of firing about 95% of all supervisors that could even begin to improve this company.
Review from Customer Support Dept
Supply chain program management has a culture of blame before you get blamed. This creates a lack of cooperation among technical project managers and an unwillingness to share information or help. Best to make others look incompetent in order to not look incompetent yourself.
Review from Engineering Dept
What is most positive about the culture and environment at your company?
Encouragement ans positivity spread among coworkers and department managers. Lots of learning experiences on the job.
My fellow coworkers in the cosmo dept, and the dept manager and the assistant.
Review from Sales Dept
The people I work around
I can tell that upper management want their people to succeed and move upward in the company. This is very refreshing.
the Diversity that is present in every meeting, every center, every huddle, every event. Each team member is treated with respect and dignity and has valuable and important input, no matter what the topic is. Nordstrom genuinely cares about their employees as well as the customer!
What needs to change to make the company culture better?
Hire happy people. if leadership is miserable...do something about it.
More communication and more management presence on the salesfloor. Less emphasis on high metrics and more merit on providing customer service and team work. Better pay and more transparency, more consistent schedules.
Everything. It dies mirror the Nordstrom Brand
More training, more leadership, more emphasis on service, more equality.
More communication and better training for managers
What did you like most about the interview process?
Interview fine. My employment abused by employees. Male employee use to tell me to quit and injured me by intentionally dropping boxes on me- houston galleria
Review from Operations Dept
everything was explained very well
The video interview, follow up from HR
the interviewer was inviting by being approachable
Seemed fair to me I guess
What would you improve about your company's interview process?
More transparency and clarity from the start. Especially on the commission structure and pay.
The interview process was long and drawn out. I am in a technical role, and only 1 of the 7 (yes, seven) interviews was technical. Because of this, I feel the company hires people they like more than people who are truly qualified.
They lied to me about hours and accommodations for my disability.
They lied to me about hours and accommodations for disability.
acctually asking questions that apply to the position offered
What makes you most happy at work?
The rare days I am offered meal breaks long enough to both eat AND digest my food!
That i have a steady stream of repeat clients. Some of who i have become friends wirh over the years.
Review from Sales Dept
Interacting with co-workers and problem solving.
Making a decent salary that is enough to thrive and not just survive. A good team of supportive coworkers, proactive management, sufficient training, transparency, good benefits, a strong purpose that is shared.
Being productive Being respected. Treated gairly.
What's going wrong and how can it be improved?
At one time a great place to shop. Womens snd home Departments have become irrelevent.
Stop trying to be a Rack. Start trying to be a store people trust.
Over 80% of people are document illiterate, over 60% of people review the company negatively; address their complaints and then put in a system to more easily ban morons.
Review from Customer Support Dept
Managers take advantage just because of their position, they are unappreciated and have no knowledge of what they are doing
Supervise clise use camera for real
What do you like best about your company?
customer service and open environment
Review from Sales Dept
Benefits and selection of goods to sell.
Review from Sales Dept
The definition of teamwork, and positive motivation of all coworkers
What would you most like to see improved at your company?
promoting and developing employee often
Review from Sales Dept
Be compensated for all of the work that I do.
Review from Sales Dept
Because of comission based sales, coworkers can tend to be conniving