At Nordstrom, our goal is to provide outstanding service every day, one customer at a time."" Further focus is provided to Nordstrom employees at all levels with this Nordstrom goal, which is also a management mission. ""We work hard to make decisions in the best interest of our customers and those serving them."" read more
It used to be very positive, but policies have changed, leadership is not held accountable, benefits have been cut, and they have tried to trick us into not realizing that things were getting worse, such as when they cut profit sharing by 33% but combined it with another program to disguise the cut.
What is the best part about your compensation package?
Employee stock purchase plan and profit sharing.
What makes you most happy at work?
When we think that things are going to get better.
What is most positive about the culture and environment at your company?
We make an effort to be diverse and open to everyone.
What did you like most about the interview process?
The interviewer was friendly and made it clear they wanted to hire me.
What are some of the best things about your team?
They are very nice people and fun to be around. Everyone works hard, but we still make it enjoyable.
What do you like best about the leadership team?
We do have an open door policy, so we can go to people above our supervisor, and they usually listen well, but some are fearful of doing so.
What's going wrong and how can it be improved?
We have lost focus. We used to focus on giving good quality customer service, now we focus on stats and customer surveys. We also have a few incompetent leaders who make things worse for everyone.
Why do you feel undervalued and what would make you feel better about your compensation?
It seems that no matter what I say, my supervisor disagrees with it. I can even repeat exactly what she says and she seems to forget it was what she said and disagrees. I see jobs elsewhere for which I am qualified and they list higher salaries or wages.
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