U.S. Bank Employee Reviews
Out of 920 U.S. Bank employee reviews, 81% were positive. The remaining 19% were constructive reviews with the goal of helping U.S. Bank improve their work culture. The IT team, with 98% positive reviews, reports the best experience at U.S. Bank compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Nothing. They out of touch snd do not appreciate or respect employees.
Excellent expertise and experience in their respective areas
POSITIVE, INSPIRING, GOOD LEADERSHIP, GIVING BACK
They are open to new idea
My boss is always looking for ways to give me exposure to the executive functions of the bank. He makes sure to ask what my goals are an is very supportive in my endeavors. I feel that the management of U.S. Bank truly cares about their employees in both professional and personal manners.
What does the leadership team need to get better at?
Communication and consistency in management
Vision is generic and lacks differenciation. All hands call are positive despite budget cuts, therefore undermining credibility.
Review from Product Dept
Clean out the entire place and start over.
Review from Admin Dept
Lower expectations. Limit the amount of meetings we have during business hours.
There have been many new managers since I’ve been hired. I’ve been overlayed. A.
What is the best part about your compensation package?
During the 5 times I was promoted i never had a salary cut
The coverage and flexibility we get
The best part of my compensation package is both the PTO (more than 3 weeks) and our annual bonus. Although I feel I could be paid a higher salary, the benefits I am provided through the bank are second to none. They are reasonable priced and provide top tier services and care.
They have a good benefit package
The pension and 401k match is good. The pay and benefits are good with the exception of insurance. The cost is too high, the deductible is too high.
Why do you feel undervalued and what would make you feel better about your compensation?
Hire me as fte rather than contractor
They underpay ever single employee.
Review from Admin Dept
Better health care coverage and bonuses.
A more competitive salary for what I do.
very difficult to see pay ranges; see a lot of title inflation
What are some of the best things about your team?
Hard working and go out of their way to help.
Very helpful, flexible, sharing and caring
Great team, everyone does their own work and no micromanaging. Deadlines and work/life balance are reasonable.
Business knowledge and always willing to help.
Very helpful. All are nice.
What do your coworkers need to improve and how could you work together better?
The team was put in a closing branch. It was a very difficult to get a long we were all competing for the only 2 positions offered at the time.
Review from Customer Support Dept
Get qualified people for the positions.
Review from Admin Dept
Boost company and employee morale
Review from Business Development Dept
Better equality accross the board from management down
Review from Customer Support Dept
Let everyone have their voice heard
Review from Operations Dept
What is most positive about the culture and environment at your company?
Work life balance. I have never had a call after 6pm
Review from Product Dept
Diversity input from each member of the team is valued
Review from Executive Dept
Everyone is welcome and everyone is willing to help someone else.
People feel comfortable in an environment where most are confident in their abilities and truthful about what they don't know. It's an open and trusting environmental.
Everyone is encouraged to be their true selves
Review from Operations Dept
What needs to change to make the company culture better?
Get rid of the dinosaurs instead of promoting them.
Review from Admin Dept
Start valuing your employees and put forth effort towards employee retention. Also give your employees a true chance to move around to different opportunities.
Review from Business Development Dept
Include new employees as they appear to be left out.
Review from Operations Dept
Allow people to work from home.
Review from Operations Dept
Better staffing, and recognize hard work
Review from Sales Dept
What did you like most about the interview process?
engineers implementing work are involved.
Friendly atmosphere. Intelligent interrogation. Wide ranging questions.
The way that my interviewer stressed the benefits of being part of the team. The excitement I felt about the culture and opportunities available to me through employment.
My team consisted of good and competent people
Review from Product Dept
They are genuinely interested in hearing our individual stories. They give an honest description of the role and what is expected.
Review from IT Dept
What would you improve about your company's interview process?
Be honest about the work you demand and the hours.
They say they want employees to explore other opportunities within the bank but that’s a lie. It’s hard to move around. It can literally take 2 years to find another job within
Review from Business Development Dept
Having a more enthusiastic less entitled interviewing manager. I’m interviewing you as well.
Review from Customer Support Dept
Find a way to get a true picture of the candidates work ethic and drive
Review from Operations Dept
I’ve had 5 different positions all with in branch management within the company and have interviewed with close to 13 different people. It’s seems like an unorganized processes from the outside. From the inside it is. I see attempts to make it better, sometimes it works other times not so much.
Review from Sales Dept
What makes you most happy at work?
SPEAKING TO THE CUSTOMER, HOPEFULLY GETTING TO KNOW MY TEAM..
Interacting with people and talking with them
When I end the day with a sense of accomplishment or when I am recognized for going above and beyond by my leadership team.
The people. The teamwork and community.
Flexible, hybrid, diverse, supporting, empowering
Review from Operations Dept
What's going wrong and how can it be improved?
They have stopped caring about customers and their complaints. They rather us sit on meetings and make outbound calls than help the customers who are in front of us and need assistance.
Process for companies to be onboarded in procurement is lengthy and arduous. Needs significant streamlining which would necessitate a new database and cohesive internal efforts. Right now U.S. Bank has businesses fighting for control over their contracts - bank needs everyone to cooperate more.
There’s no opportunity to move around. They receive complaints about this and they do not make it a prio
Review from Business Development Dept
US Bank has done little to help customers during COVID. I had to send a man to collections over $300.
Review from Customer Support Dept
Always waiting for the next time I will be told i did something wrong or be asked to explain myself. Managers don’t know how to speak to employees, need to learn to teach instead of speaking
Review from Operations Dept
What do you like best about your company?
I love the people I work with.
Review from Sales Dept
People
Review from Finance Dept
What would you most like to see improved at your company?
Benefits
Review from Finance Dept