-49
eNPS Score
Q&A With Sears Employees
Sears employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Sears
Nostalgia Nostalgia Nostalgia Nostalgia Nostalgia
The way company treated employees
Improve customer service and repair
.We helped each other in my job about any problems that might need help solvaning
Hire caring and compassionate people
What it's like to work at Sears
- Sears employees generally work 8.6 hrs a day
- Employees at Sears report the work pace is comfortably fast
- On a typical day, employees at Sears have 0 meetings
- 77% of Sears employees look forward to interacting with their team every day
- Sears employees most often take 0-10 paid vacation and sick days each year
- 47% of Sears employees report they are happy with their work life balance
- Sears employees never get valuable feedback on how to improve at work
- 57% of Sears employees call their work environment negative
Q&A With Sears Employees
IDX: 0 TOT: 113
Why do you feel undervalued and what would make you feel better about your compensation at Sears?
Top Employee Response
Doing the job of two people taking away hours no pay raise in five years! Pay more in health benefits unfair practices
1% avg commission and $6/hr for what was 4% and $4.50/hr a few years ago?! You do the math on a $5-10,000 week.
We should be compensated based on customer sadisfaction and quality of work, not sales. We are repair people not sales people.
What does the leadership team at Sears need to get better at?
Top Employee Response
Employees are always treated guilty until proven innocent. Poor techs that sell are praised and good techs with average sales are put down.
really understand the needs of the people in the trenches....they want great customer serviced but difficult to do with almost no associates
Their is too many market leaders and not enough staff. The company needs to focus more on their employees.
What's going wrong and how can it be improved at Sears?
Top Employee Response
Too late for that. Wrong management at a lot of levels. Corporate run by people who have NEVER worked in a store, unrealistic goals.
Customer satisfaction 30 day return policy is not reasonable because the stores are not very convenient.
Let the employees work where they were working before they tried to change everything. Not everyone is good at multitasking
What do your coworkers need to improve and how could you work together better at Sears?
Top Employee Response
Interpersonal conflicts need to be confronted not swept under the table.
Have more time to talk outside the work zone. Get to know each other better.
More affirmation and less harping on credit applications and Shop Your Way rates would go a long way to improve working together.
What needs to change to make the company culture better at Sears?
Top Employee Response
Better understanding from Upper Management of what we do at the ground level
It seams that the last few years we must sacrifice for the good of the Sears. Because of rising health costs I actually make about 20% less
Making associates feel valued. Treating them with respect
What is most positive about the culture and environment at Sears?
Top Employee Response
It's a small group so it easy to get in and out of a meeting.
The one thing I have to say is we still care. As an employee with Sears for many years I am just hoping it will be great again.
We coach each other to be better.
If you could make changes, how would you improve the culture at Sears?
Top Employee Response
The media has killed our business, send out more positive info to each Sears directly to employees. Maybe in Segno information training.
Better training for the managers and employees.
change the metrics and not focus on sales to much
How's the vacation policy at Sears?
Top Employee Response
Begin earning vac after 1 year based on hours worked. BUT actually USING vac time earned is another story!! Ridiculous amount of blacked out times! Not only ALL major holidays but anytime they have "events" planned. Its blacked out periods. This includes ANY promotion sales... so it's ALL the time! Then they allow only one week at a time. If planning major vacation (cruise, etc) you need permission from much higher up: store mgr's boss's boss!! Ridiculous ! You earn it but can't use it & when it gets close to vac hours expiring & you're trying to use ANY of it before losing those days...you are chastised for not using it earlier???? Can't win ????
4 flex per year plus accrued vacation based on length of service up to 4 weeks after 15 years
competitive
What's the pay like for Sales roles at Sears?
6.00 hr plus commission which they continue you do away with it. 1% at best.
Bad
Substandard.
What part of Sears's business is growing fastest? What part is having difficulties?
Top Employee Response
I wouldn't say anything is growing fast. Lack of skilled work driven employees is the worst part. Not enough help leads to abusing work policies. Management overlooks things that employees should be written up or terminated for. One person can't control it, it has to come from SM.
The company is dying
All parts are dying....
How common is it to switch departments or teams at Sears?
Thats how they punish you for not selling their Protection Agreements ,put you in a lower volume sales Dept.
Depends on where you work and what you do
Again, whoever can destroy customer relations and has no interpersonal relation skills while thinking they are “godsgift” will do well.
What would cause you to leave your job at Sears?
They closed my store. Been there 9 years. No severance and had to call repeadly to get my vacation pay.
a higher paying job
My part of the operation being spun off, or position eliminated
How often do raises happen at Sears?
Never had one in 9 years
seldom to none
Seldom
What's the interview process like at Sears?
Very long but very fair
Depends on what you are apply for
Sears checks for a pulse at the wrist, they should check at the neck!
What benefits does Sears provide?
Top Employee Response
401 (k), dental eye and health insurance, paid sick leave, vacation, flex days. Note that this applies to full time employees.
Insurance 401k
vacation, personal days, Holidays medical
How's the morale at Sears?
Very, very low. Stores closing every month and most are waiting who will be next
What morale? Their closing the store, people have already left. We don’t deserve this fate because Chicago couldnt do their job.
low
What's one thing you wish you'd known before joining Sears?
The CEO was completely ignorant when it came to repair and the people he hired were even worse.
One should know it's a no good company....
How poor upper management was/is
What's the Sales team like at Sears?
They hate the place. Always looking for other jobs on Sears computers.
Depressed
There are no teams. Cut throat
How secure do you feel at your job at Sears?
No future they are closing stores all over the country
Store closings are imminent.
Medium
How common are layoffs at Sears?
common high turnover rate non union position
Very common or position get eliminated
Anyone of value and experience is doomed.
How difficult is it to maintain a social life while in your job at Sears?
Must learn Spanish first
It can be done
Managers get weekends and holidays off, not associates. Requests for time off are “denied”.
How do you feel about Sears's future?
It’s dying and not fast enough
Not looking good
Bankruptcy, it was bought for the real estate.
What do people at Sears think about the CEO? What do they do well and what can they improve?
Top Employee Response
Stop cutting the commission or just make everything straight pay with bonuses for performance.
Not very many think the stores best interest is his goal. Most think that it is all about the money and not customer service. That is why we are struggling. Go back to the basics
He destroyed a great company to get rich in real estate. Failed at that too.
How's the work life balance at Sears?
Top Employee Response
Most managers schedule workers five days a week although on occasion forty hours over six days. Closing one night and opening the next day is common. How unbalanced this is depends on individual circumstances. Obviously balance is almost impossible in retail when it comes to holidays.
Weekends and nights are expected. Sears is only closed on Christmas day.
Work life balance is difficult to maintain. I live alone but even with a part time job on the side I manage it.
What do you like best about the leadership team at Sears?
Top Employee Response
They are trying hard to win.
I always feel like my hard work is appropriately.
They care about company and store level associates
Curious about what work's like at Sears?
Anonymously Ask Sears Employees Any Question
Should I work at Sears?
18% of Sears employees would encourage their friends to become coworkers, whereas 15% are neutral and 67% would not recommend working at Sears to their friends.
| 18% | Promoters |
|---|---|
| 15% | Passive |
| 67% | Detractors |
