Sears
Sears is a multinational department store chain focused on outdoor living needs, home appliances, clothes, outdoor... read more
EMPLOYEE
PARTICIPANTS
330
TOTAL
RATINGS
5457
...

Working At Sears

Sears employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.

How employees describe working at Sears

I think everything is going well

Posted 21 days ago

The prices are so good

Doing What I Love The Most

Review from Customer Support Dept

I like working for sears. They have treated me well for over 10 years.

Review from Operations Dept

I like the ability to be with different people

Review from Sales Dept
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What it's like to work at Sears

  • Sears employees generally work 8.6 hrs a day
  • Employees at Sears report the work pace is comfortably fast
  • On a typical day, employees at Sears have 0 meetings
  • 78% of Sears employees look forward to interacting with their team every day
  • Sears employees most often take 0-10 paid vacation and sick days each year
  • 47% of Sears employees report they are happy with their work life balance
  • Sears employees never get valuable feedback on how to improve at work
  • 57% of Sears employees call their work environment negative

Q&A With Sears Employees

Asked to all employees at Sears

  • Top Employee Response

    Doing the job of two people taking away hours no pay raise in five years! Pay more in health benefits unfair practices

  • 1% avg commission and $6/hr for what was 4% and $4.50/hr a few years ago?! You do the math on a $5-10,000 week.

  • We should be compensated based on customer sadisfaction and quality of work, not sales. We are repair people not sales people.

See 25 More Responses

Asked to all employees at Sears

  • Top Employee Response

    Employees are always treated guilty until proven innocent. Poor techs that sell are praised and good techs with average sales are put down.

  • really understand the needs of the people in the trenches....they want great customer serviced but difficult to do with almost no associates

  • Their is too many market leaders and not enough staff. The company needs to focus more on their employees.

See 24 More Responses

Asked to all employees at Sears

  • Top Employee Response

    Too late for that. Wrong management at a lot of levels. Corporate run by people who have NEVER worked in a store, unrealistic goals.

  • Customer satisfaction 30 day return policy is not reasonable because the stores are not very convenient.

  • Let the employees work where they were working before they tried to change everything. Not everyone is good at multitasking

See 23 More Responses

Asked to all employees at Sears

  • Top Employee Response

    Interpersonal conflicts need to be confronted not swept under the table.

  • Have more time to talk outside the work zone. Get to know each other better.

  • More affirmation and less harping on credit applications and Shop Your Way rates would go a long way to improve working together.

See 21 More Responses

Asked to all employees at Sears

  • Top Employee Response

    Better understanding from Upper Management of what we do at the ground level

  • It seams that the last few years we must sacrifice for the good of the Sears. Because of rising health costs I actually make about 20% less

  • Making associates feel valued. Treating them with respect

See 16 More Responses

Asked to all employees at Sears

  • Top Employee Response

    It's a small group so it easy to get in and out of a meeting.

  • The one thing I have to say is we still care. As an employee with Sears for many years I am just hoping it will be great again.

  • We coach each other to be better.

See 8 More Responses

Asked to all employees at Sears

  • Top Employee Response

    The media has killed our business, send out more positive info to each Sears directly to employees. Maybe in Segno information training.

  • Better training for the managers and employees.

  • change the metrics and not focus on sales to much

See 7 More Responses

Asked to all employees at Sears

  • Top Employee Response

    Begin earning vac after 1 year based on hours worked. BUT actually USING vac time earned is another story!! Ridiculous amount of blacked out times! Not only ALL major holidays but anytime they have "events" planned. Its blacked out periods. This includes ANY promotion sales... so it's ALL the time! Then they allow only one week at a time. If planning major vacation (cruise, etc) you need permission from much higher up: store mgr's boss's boss!! Ridiculous ! You earn it but can't use it & when it gets close to vac hours expiring & you're trying to use ANY of it before losing those days...you are chastised for not using it earlier???? Can't win ????

  • 4 flex per year plus accrued vacation based on length of service up to 4 weeks after 15 years

  • competitive

See 6 More Responses

Asked to the Sales Department at Sears

  • 6.00 hr plus commission which they continue you do away with it. 1% at best.

  • Bad

  • Substandard.

See 5 More Responses

Asked to all employees at Sears

  • Top Employee Response

    I wouldn't say anything is growing fast. Lack of skilled work driven employees is the worst part. Not enough help leads to abusing work policies. Management overlooks things that employees should be written up or terminated for. One person can't control it, it has to come from SM.

  • The company is dying

  • All parts are dying....

See 5 More Responses

Asked to all employees at Sears

  • Thats how they punish you for not selling their Protection Agreements ,put you in a lower volume sales Dept.

  • Depends on where you work and what you do

  • Again, whoever can destroy customer relations and has no interpersonal relation skills while thinking they are “godsgift” will do well.

See 4 More Responses

Asked to all employees at Sears

  • They closed my store. Been there 9 years. No severance and had to call repeadly to get my vacation pay.

  • a higher paying job

  • My part of the operation being spun off, or position eliminated

See 4 More Responses

Asked to all employees at Sears

  • Never had one in 9 years

  • seldom to none

  • Seldom

See 4 More Responses

Asked to all employees at Sears

  • Very long but very fair

  • Depends on what you are apply for

  • Sears checks for a pulse at the wrist, they should check at the neck!

See 4 More Responses

Asked to all employees at Sears

  • Top Employee Response

    401 (k), dental eye and health insurance, paid sick leave, vacation, flex days. Note that this applies to full time employees.

  • Insurance 401k

  • vacation, personal days, Holidays medical

See 4 More Responses

Asked to all employees at Sears

  • Very, very low. Stores closing every month and most are waiting who will be next

  • What morale? Their closing the store, people have already left. We don’t deserve this fate because Chicago couldnt do their job.

  • low

See 3 More Responses

Asked to all employees at Sears

  • The CEO was completely ignorant when it came to repair and the people he hired were even worse.

  • One should know it's a no good company....

  • How poor upper management was/is

See 3 More Responses

Asked to the Sales Department at Sears

  • They hate the place. Always looking for other jobs on Sears computers.

  • Depressed

  • There are no teams. Cut throat

See 3 More Responses

Asked to all employees at Sears

  • No future they are closing stores all over the country

  • Store closings are imminent.

  • Medium

See 3 More Responses

Asked to all employees at Sears

  • common high turnover rate non union position

  • Very common or position get eliminated

  • Anyone of value and experience is doomed.

See 3 More Responses

Asked to all employees at Sears

  • Must learn Spanish first

  • It can be done

  • Managers get weekends and holidays off, not associates. Requests for time off are “denied”.

See 3 More Responses

Asked to all employees at Sears

  • It’s dying and not fast enough

  • Not looking good

  • Bankruptcy, it was bought for the real estate.

See 3 More Responses

Asked to all employees at Sears

  • Top Employee Response

    Stop cutting the commission or just make everything straight pay with bonuses for performance.

  • Not very many think the stores best interest is his goal. Most think that it is all about the money and not customer service. That is why we are struggling. Go back to the basics

  • He destroyed a great company to get rich in real estate. Failed at that too.

See 3 More Responses

Asked to all employees at Sears

  • Top Employee Response

    Most managers schedule workers five days a week although on occasion forty hours over six days. Closing one night and opening the next day is common. How unbalanced this is depends on individual circumstances. Obviously balance is almost impossible in retail when it comes to holidays.

  • Weekends and nights are expected. Sears is only closed on Christmas day.

  • Work life balance is difficult to maintain. I live alone but even with a part time job on the side I manage it.

See 3 More Responses

Asked to all employees at Sears

  • Top Employee Response

    They are trying hard to win.

  • I always feel like my hard work is appropriately.

  • They care about company and store level associates

See 3 More Responses

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