UnitedHealth Group Employee Reviews
Out of 1767 UnitedHealth Group employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping UnitedHealth Group improve their work culture. The Design team, with 100% positive reviews, reports the best experience at UnitedHealth Group compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Nothing. They would sell every one of us to increase share price by a penny.
They are brilliant with high integrity.
Our leadership team is all about making sure our members and providers get the best care and service.
Review from Product Dept
They genuinely care about their community and take action on all feedback.
They listen and are adaptive.
What does the leadership team need to get better at?
Place an emphasis on employee happiness instead of creating a culture of fear.
not laying off people of course
Leadership team should be helping out there team and I can say that has never happened in my case always get the run arounds.
Better health insurance plans for employees and customers. That is to not put profits over patients and low level employees
Review from Operations Dept
Planning rollouts of new systems better. Staffing properly. Training properly.
Review from Customer Support Dept
What is the best part about your compensation package?
The pay is awesome but work is hard
Benefits are great just need better leadership.
Paid time off and benefits
I get paid for the HONEST work that i put in.
The benefits are the best part
Why do you feel undervalued and what would make you feel better about your compensation?
We are the largest healthcare company in the country and our health benefits are garbage. They just cut our 401k match and the actual salary compensation is some of the lowest in the market against peer companies or other large employers.
Ded/oop is too high considering we work for an insurance company
because i was laid off after working there 10 years
Better ESPP discount, better 401k matching, less expensive health insurance. I mean we are the insurer after all.
They cross train you on everything they can and don't want to compensate you for the extra knowledge and calls coming in you can handle after a short training class your supposed to be an expert at immediately.
What are some of the best things about your team?
Supportive of each other to help
American coworkers are amazing; offshore co-workers are idiots
Review from Operations Dept
I don't know never made a team meeting as there were scheduled on my off day.
We are all focused hard workers who work well with each other.
Review from Product Dept
Work together to solve any barriers. All are hard workers and care for the members/providers we serve
What do your coworkers need to improve and how could you work together better?
Being better, supportive colleagues. After all we are in the same boat
My coworkers are fine. They are all helpful
My coworkers are not self motivated and wait for others to tell them what to do. I am not like that and see lots of opportunities and take the initiative to do what needs to be done. My boss states that they don't know what i know but I learned everything I know from doing the work.
Coworkers should take a more vested interest in improving their skillsets and look for ways to be more efficient. In addition, they need to dedicate office hours to doing their work instead of juggling house chores/ babysitting or other side jobs.
I feel like a lit of them are just there for a pay check and it shows in their work ethics on how they maneuver through patients accounts. It's breaks my heart to see some of the work performances, they need to take it more seriously and think of the patients as if they were their loved ones.
What is most positive about the culture and environment at your company?
Generally my manager is pretty hands off.
well erll erll well good
Remote work allowed and flexible
The customers are the most positive thing.
Many things going on to just have fun while you are getting the work done.
Review from Product Dept
What needs to change to make the company culture better?
Hold leaders accountable for team's well-being
Quit promoting people to positions of power who don't deserve it. Make it easier to get rid of toxic employees. Require all workers who support a process or business to learn the same base knowledge so you can see who actual deserves more pay and responsibilities and train/fire ones that don't
Better communication and listening to employees
Review from Business Development Dept
Clinical work needs to remain stateside. Corporate leadership needs to live the values they preach. Right now, company values are nothing more than words.
More transparency, upward mobility and successful carrer mapping
What did you like most about the interview process?
Having the opportunity to apply for any jobs I am qualified for.
The interviewer was very friendly and helpful.
Meeting with an HR person who can explain the job so you can decide it if is truly a job you want to pursue.
Review from Product Dept
Its online and recordable You can post to several jobs at once
That I am a "Diamond in the ruff."
What would you improve about your company's interview process?
they are liars. they said they have a great place to work and now im laid off
They need to be up front about expectations and stress
Reduce the number iof interviews needed.
Recruiters and those in change of recruiting have no idea what the positions involve.
Face to face interviewing is best
What makes you most happy at work?
My own personal feelings of what I have and continue to accomplish to make things better for our external customers.
Review from Product Dept
Seeing the results of improvements
Solving peoples concerns and fixing any problems or addressing the issue so it is no longer something they need to call in for, in general just helping people, customers that is.
Work life balance. Appreciation and recognition
When everyone is positive and happy to work for UHC
What's going wrong and how can it be improved?
Daily members complain about having to speak with agents in other countries about their medical claims and upper management does not take into consideration the customers desires on their health information
stop laygin off so many people
Health care is increasingly difficult to access and the quality has declined as providers are over burdened with aging people.
Patient care over profit- its that simple
The company needs new leadership that values clients and their members over share holders.
What do you like best about your company?
Great flexibility and investment in career growth
It's reliable, dependable, and keep the 5 values UHG cultures.
wah, fast pace
What would you most like to see improved at your company?
More cross functional cross training to help alleviate large workloads.
Relationship building among the employees.
Benefits for new parents
need to become more tech saavy