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Wells Fargo Claimed Company

Wells Fargo Company Culture

Culture Score

This score is derived from employee ratings & reviews
4.1/5
Wells Fargo's Overall Culture is rated B

Awards

Best Places to Work in Phoenix 2022Best Places to Work in Phoenix 2022

CEO Score

Top 35%Top 35% of Similar Size Companies on Comparably
Charles Scharf Wells Fargo's CEO
Charles Scharf
71 /100

Wells Fargo Mission, Vision & Values

Are your company's goals clear, and are you invested in them?

Mission Statement

The reason we wake up in the morning is to help our customers succeed financially and to satisfy their financial needs, and the result is that we make money. It’s never the other way around.

Vision Statement

We want to satisfy our customers’ financial needs and help them succeed financially. This unites us around a simple premise: Customers can be better served when they have a relationship with a trusted provider that knows them well, provides reliable guidance, and can serve their full range of financial needs.

Values

  • What’s right for customers.
  • People as a competitive advantage.
  • Ethics.
  • Diversity and inclusion.
  • Leadership.

Wells Fargo Culture At a Glance

1208 employees at Wells Fargo have reviewed Wells Fargo across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was today.

Overall, the 1208 Wells Fargo employees give their leadership a grade of B-, or Top 40% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Wells Fargo are generally satisfied with their total compensation at Wells Fargo, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Wells Fargo are pleased with their team. 1208 Participants grade the quality of their coworkers a B. The majority believe the meetings at Wells Fargo are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Wells Fargo believe the environment at Wells Fargo is positive. Most Participants believe the pace of work at Wells Fargo is extremely fast. About 65% of the employees at Wells Fargo work 8 hours or less, while 7% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Wells Fargo are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Key Executives

Name & Title
Bio
Charles Scharf  CEO / President
Charles Scharf
CEO / President
Charles Scharf serves as the CEO / President of Wells Fargo.
Michael Loughlin  Chief Risk Officer & Senior EVP
Michael Loughlin
Chief Risk Officer & Senior EVP
Mr. Michael J. Loughlin, also known as Mike, has been the Chief Executive Officer and President of Wells Fargo Real Estate Investment Corporation since March 2014. Mr. Loughlin has been the Chief Risk Officer and Senior Executive Vice President of Wells Fargo & Company since 2006 and July 2011 respectively. He has been the Chief Executive Officer and President of Wachovia Preferred Funding Corp. since November 10, 2011. He served as the Head of credit for Wholesale Banking of Wells Fargo & Company since 2003. He served as an Executive Vice President of Wells Fargo & Company from November 2010 to July 2011. He served as the Chief Credit and Risk Officer of Wells Fargo & Company from April 2006 to November 2010. He served as the Chief Credit Officer of Wells Fargo & Company since April 2006. He served as Deputy Chief Credit Officer of Wells Fargo & Company from January 2006 to April 2006 and also served as an Executive Vice President of Wells Fargo Bank N.A., from May 2000 to April 2006. Mr. Loughlin has been with Wells Fargo & Company or its predecessors for 25 years. He joined Wells Fargo & Co., in 1986 after Wells Fargo acquired Crocker Bank. He was responsible for the private banking business of Private Client Services, headed systems and operations for the Wholesale Banking unit and held other positions within Commercial and Corporate Banking including head of U.S. Corporate Banking and Regional Vice President in the Santa Clara Valley Regional Commercial Banking Office. He served as Vice Chairman of The Risk Management Association since September 2012 and served as its Director until September 1, 2015. He has been a Director at Wells Fargo Real Estate Investment Corporation since July 2014. He has been a Director at Wachovia Preferred Funding Corp since may 8, 2012. He holds a Bachelor's Degree in History from the University of California at Berkeley in 1978.
Titi Cole  Head of Operations and Executive Vice President
Titi Cole
Head of Operations and Executive Vice President
Ms. Titi Cole has been the Head of Operations and Executive Vice President at Wells Fargo & Company since April 17, 2017. Ms. Cole is responsible for the operations organization, which is made up of six divisions that offer services across Wells Fargo & Co. She joined San Francisco-based Wells Fargo in December 2015 as head of consumer credit solutions shared services in Charlotte. She previously worked for Bank of America (NYSE:BAC) in senior executive roles. Ms. Cole served on the boards of Opera Carolina and the McColl School of Business at Queens University. She was one of the Charlotte Business Journal's Women in Business award winners in 2014.
Avid Modjtabai  Senior Executive Vice President of Payments, Virtual Solutions and Innovation
Avid Modjtabai
Senior Executive Vice President of Payments, Virtual Solutions and Innovation
Ms. Avid Modjtabai has been Senior Executive Vice President of Payments, Virtual Solutions and Innovation at Wells Fargo & Company since November 14, 2016. Ms. Modjtabai serves as the Senior Executive Vice President of Consumer Lending at Wells Fargo Bank, National Association. Ms. Modjtabai served as Head of Payments, Virtual Solutions and Innovation at Wells Fargo & Company from November 1, 2016 to November 14, 2016. She served as Senior Executive Vice President of Consumer Lending and Operations at Wells Fargo & Company from July 2011 to November 1, 2016. She served as the Chief Information Officer and Executive Vice President of Wells Fargo & Company from April 2007 to July 2011 and served as its Senior Executive Vice President of Technology and Operations. Ms. Modjtabai served as an Executive Vice President and Director of Human Resources at Wells Fargo & Co., since June 2005 until 2007. She responsibilities included developing and implementing people strategies to support Wells Fargo's business objectives, as well as the management of compensation and benefits, human resource service centers, systems and payroll, finance, team member relations and assistance, talent management, learning and development and diversity for over 150,000 Wells Fargo team members. A 12-year veteran of Wells Fargo, Ms. Modjtabai helped Wells Fargo become the leading provider of online financial services. She served as an Executive Vice President and Director of Internet Services of Wells Fargo where she was responsible for managing consumer and small business internet services for Wells Fargo. During her tenure, Wellsfargo.com was ranked as the 1 Internet Bank by Watchfire GomezPro and the Best Consumer Internet Bank in the industry by Global Finance. She served as Head of Wells Fargo's Online Personal Financial Services, including both the consumer and the online brokerage services and served as Head of Wells Fargo's Consumer Internet Services (CIS) group. She served as Head of the Enterprise Internet Services Group of Wells Fargo, responsible for customer experience on Wellsfargo.com. Ms. Modjtabai's Wells Fargo career has also included management positions in Consumer Deposits, the Investment Group and she served as Senior Consultant in Corporate Strategy of Wells Fargo. She joined Wells Fargo from McKinsey & Company, where she focused on strategy initiatives in financial services. She has been an Independent Director of Avnet, Inc. since November 6, 2014. She was a Director of Wells Fargo Bank, National Association. In 2004 she was selected as one of the 25 Most Powerful Women in Banking by U.S. Banker, one of the 100 Most Influential Women in Bay Area Business by the San Francisco Business Times in 2004 and 2005 and the number three e-finance innovator by Institutional Investor. Ms. Modjtabai holds a B.S. in industrial engineering from Stanford University and an MBA in Finance from Columbia University.
Susan Swenson  -
Susan Swenson
-
Ms. Susan G. Swenson was Chief Executive Officer of Inseego Corp from October 2015 to June 2016. Ms. Swenson was Chair of Inseego Corp. since April 2014 and its a Director from June 2012. She was Director of Wells Fargo & Company until December 31, 2017. She served as President and Chief Executive Officer of Sage Software, Inc. ('Sage Software'), the North American division of The Sage Group plc located in the United Kingdom, a business management software and services supplier, from March 2008 until her retirement in April 2011. She served as Chief Executive officer of Inseego Corp. since October 2015. Before joining Sage Software, Ms. Swenson held positions as the Chief Operating Officer of Atrinsic, Inc. (formerly known as New Motion, Inc.), Amp'd Mobile, Inc., and T-Mobile USA, President and Chief Operating Officer of Leap Wireless International, Inc., and President and Chief Executive Officer of Cellular One. She also serves as a Director of Harmonic Inc., and as Chair of the Board of Directors of the First Responder Network Authority.
Glen Kelley  Regional President of Greater Virginia
Glen Kelley
Regional President of Greater Virginia
Glen M. Kelley has been Regional President of Greater Virginia at Wells Fargo & Company since October 2013. Glen M. Kelley served as Regional Head of Greater Georgia Operations at Wells Fargo & Company and served as its Head of Retail Operations for Georgia Ex Metro Atlanta since July 6, 2011.
Cathy Durfee  Senior Vice President and Business Banking Manager
Cathy Durfee
Senior Vice President and Business Banking Manager
Cathy Durfee serves as Senior Vice President and Business Banking Manager at Wells Fargo & Company.
Nick Salomone  Head of Middle Market Banking
Nick Salomone
Head of Middle Market Banking
Mr. Nick Salomone has been Head of Middle Market Banking at Wells Fargo & Company since December 12, 2016. Mr. Salomone led business development for Wells Fargo in Fort Worth and West Texas. He joined Wells Fargo in 2010. He spent the majority of his banking career as a relationship manager for the Middle Market and Corporate Banking Groups at a Regional Bank. He earned a bachelor's degree in finance from Rawls College of Business at Texas Tech University.
Hope Hardison  Chief Administrative Officer, Senior Executive Vice President and Human Resources Director
Hope Hardison
Chief Administrative Officer, Senior Executive Vice President and Human Resources Director
Ms. Hope A. Hardison has been the Chief Administrative Officer of Wells Fargo & Company since September 2015. Ms. Hardison has been Senior Executive Vice President, Human Resources Director at Wells Fargo & Company since September 2015. Ms. Hardison served as an Executive Vice President of Human Resources at Wells Fargo & Company from 2010 to September 2015 and also served as Senior Vice President of Human Resources from April 2008 to September 2010. Ms. Hardison has served with it or its predecessors for 22 years.
Shannan Townsend  Head of Consumer Group and Executive Vice President
Shannan Townsend
Head of Consumer Group and Executive Vice President
Shannan Townsend has been the Head of Consumer Group and Executive Vice President at Wells Fargo & Company since June 2016. Shannan Townsend served as the Head of the Southeast division for Corporate Banking.

HR Leaders

Name & Title
Bio
Kelty McRae  HR Business Partner Leader, Senior Vice President
Kelty McRae
HR Business Partner Leader, Senior Vice President
Kelty McRae serves as the HR Business Partner Leader, Senior Vice President of .
Brian Parker  Senior Vice President Human Resources
Brian Parker
Senior Vice President Human Resources
Brian Parker serves as the Senior Vice President Human Resources of .
Cedric Ellis  Senior Vice President, Human Resources
Cedric Ellis
Senior Vice President, Human Resources
Cedric Ellis serves as the Senior Vice President, Human Resources of .
Tammy Blackburn  Senior Vice President, Human Resources Manager
Tammy Blackburn
Senior Vice President, Human Resources Manager
Tammy Blackburn serves as the Senior Vice President, Human Resources Manager of .
Helen Mah  Diversity and Inclusion Council
Helen Mah
Diversity and Inclusion Council
Helen Mah serves as the Diversity and Inclusion Council of Wells Fargo Private Bank. Helen started at Wells Fargo Private Bank in January of 2018. Helen currently resides in the Greater Los Angeles Area.
Bonnie Wallace  Channel Manager for Hands on Banking, Enterprise Diversity & Inclusion and Strategic Philanthropy
Bonnie Wallace
Channel Manager for Hands on Banking, Enterprise Diversity & Inclusion and Strategic Philanthropy
Bonnie Wallace serves as the Channel Manager for Hands on Banking, Enterprise Diversity & Inclusion and Strategic Philanthropy of Wells Fargo. Bonnie currently resides in the Buffalo/Niagara, New York Area.
David Galloreese  Chief HR Officer
David Galloreese
Chief HR Officer
David Galloreese serves as the Chief HR Officer of Wells Fargo. David currently resides in the San Francisco Bay Area.
Vaughn Patterson  Contact Center of the Future || People Workstream Lead
Vaughn Patterson
Contact Center of the Future || People Workstream Lead
Vaughn Patterson serves as the Contact Center of the Future || People Workstream Lead of Wells Fargo. Vaughn currently resides in the Dallas/Fort Worth Area.
Monica Matherly  Executive Vice President, Senior HR Leader for Wealth & Investment Management
Monica Matherly
Executive Vice President, Senior HR Leader for Wealth & Investment Management
Monica Matherly serves as the Executive Vice President, Senior HR Leader for Wealth & Investment Management of Wells Fargo. Monica currently resides in the Richmond, Virginia Area.
Bruce Berrol  Head of Global HR Policy
Bruce Berrol
Head of Global HR Policy
Bruce Berrol serves as the Head of Global HR Policy of Wells Fargo. Bruce currently resides in the San Francisco Bay Area.
Luis Rojas  Head of Learning and Development and HR Effectiveness Leader, Consumer Lending Group
Luis Rojas
Head of Learning and Development and HR Effectiveness Leader, Consumer Lending Group
Luis Rojas serves as the Head of Learning and Development and HR Effectiveness Leader, Consumer Lending Group of Wells Fargo. Luis currently resides in the Greater New York City Area.
Missy Castillo  HR Business Partner/VP
Missy Castillo
HR Business Partner/VP
Missy Castillo serves as the HR Business Partner/VP of Wells Fargo. Missy currently resides in the Greater Minneapolis-St. Paul Area.
Kaisa Smith  Human Resources Consulting Partner, VP
Kaisa Smith
Human Resources Consulting Partner, VP
Kaisa Smith serves as the Human Resources Consulting Partner, VP of Wells Fargo. Kaisa currently resides in the San Francisco Bay Area.
Estelle Matthews  Human Resources Director
Estelle Matthews
Human Resources Director
Estelle Matthews serves as the Human Resources Director of Wells Fargo. Estelle currently resides in the Greater Philadelphia Area.
James Burrell  Human Resources Information Technology Manager
James Burrell
Human Resources Information Technology Manager
James Burrell serves as the Human Resources Information Technology Manager of Wells Fargo. James currently resides in the Charlotte, North Carolina Area.
David Cambronne  Manager and Vice President- Enterprise Talent Planning and Development Services
David Cambronne
Manager and Vice President- Enterprise Talent Planning and Development Services
David Cambronne serves as the Manager and Vice President- Enterprise Talent Planning and Development Services of Wells Fargo. David currently resides in the Greater Minneapolis-St. Paul Area.
David Brown  Portfolio Architect - Human Resources
David Brown
Portfolio Architect - Human Resources
David Brown serves as the Portfolio Architect - Human Resources of Wells Fargo. David currently resides in the Charlotte, North Carolina Area.
T WELTON  Senior Vice President - Consumer Lending HR Business Services Group
T WELTON
Senior Vice President - Consumer Lending HR Business Services Group
T WELTON serves as the Senior Vice President - Consumer Lending HR Business Services Group of Wells Fargo. T currently resides in the San Francisco Bay Area.
Jean Clabaugh  Senior Vice President, Talent Acquisition and Planning
Jean Clabaugh
Senior Vice President, Talent Acquisition and Planning
Jean Clabaugh serves as the Senior Vice President, Talent Acquisition and Planning of Wells Fargo. Jean currently resides in the Des Moines, Iowa Area.
Phil Hall  Sr VP Human Resources
Phil Hall
Sr VP Human Resources
Phil Hall serves as the Sr VP Human Resources of Wells Fargo. Phil currently resides in the Des Moines, Iowa Area.
Kimberly OFarrell  Sr. HR Business Partner
Kimberly OFarrell
Sr. HR Business Partner
Kimberly OFarrell serves as the Sr. HR Business Partner of Wells Fargo. Kimberly currently resides in the San Francisco Bay Area.
Shawn Mayfield  Sr. Human Resources Business Partner, VP (Treasury Management & Enterprise Innovation Groups)
Shawn Mayfield
Sr. Human Resources Business Partner, VP (Treasury Management & Enterprise Innovation Groups)
Shawn Mayfield serves as the Sr. Human Resources Business Partner, VP (Treasury Management & Enterprise Innovation Groups) of Wells Fargo. Shawn currently resides in the Greater Minneapolis-St. Paul Area.
Bryan Gingrich  SVP Enterprise Diversity and Inclusion Leader
Bryan Gingrich
SVP Enterprise Diversity and Inclusion Leader
Bryan Gingrich serves as the SVP Enterprise Diversity and Inclusion Leader of Wells Fargo. Bryan currently resides in the Greater St. Louis Area.
Mike Jeffreys  SVP for HR, Intranet, & Social Media Technology
Mike Jeffreys
SVP for HR, Intranet, & Social Media Technology
Mike Jeffreys serves as the SVP for HR, Intranet, & Social Media Technology of Wells Fargo. Mike currently resides in the Phoenix, Arizona Area.
Aimee Worsley  SVP, Head of HR & Team Member Communications
Aimee Worsley
SVP, Head of HR & Team Member Communications
Aimee Worsley serves as the SVP, Head of HR & Team Member Communications of Wells Fargo. Aimee currently resides in the Charlotte, North Carolina Area.
Kerry Karle  SVP, Head of International Talent Acquisition
Kerry Karle
SVP, Head of International Talent Acquisition
Kerry Karle serves as the SVP, Head of International Talent Acquisition of Wells Fargo. Kerry currently resides in the Greater Denver Area.
JR Croston  SVP, Human Resources - Commercial Banking
JR Croston
SVP, Human Resources - Commercial Banking
JR Croston serves as the SVP, Human Resources - Commercial Banking of Wells Fargo. JR currently resides in the Charlotte, North Carolina Area.
Catherine Weihl  SVP, Human Resources Business Partner, Wholesale Commercial Banking and Global Institutional Banking
Catherine Weihl
SVP, Human Resources Business Partner, Wholesale Commercial Banking and Global Institutional Banking
Catherine Weihl serves as the SVP, Human Resources Business Partner, Wholesale Commercial Banking and Global Institutional Banking of Wells Fargo. Catherine currently resides in the San Francisco Bay Area.
Frank Mitchell  Talent Acquisition & Planning
Frank Mitchell
Talent Acquisition & Planning
Frank Mitchell serves as the Talent Acquisition & Planning of Wells Fargo. Frank currently resides in the Charlotte, North Carolina Area.
Joanna Clark  Talent Acquisition Leader, Asia and Enterprise Global Services (IN/PHL)
Joanna Clark
Talent Acquisition Leader, Asia and Enterprise Global Services (IN/PHL)
Joanna Clark serves as the Talent Acquisition Leader, Asia and Enterprise Global Services (IN/PHL) of Wells Fargo. Joanna currently resides in the Greater San Diego Area.

Wells Fargo Employee Reviews

Positive Reviews
70%
70%
30%
Constructive Feedback
30%

Positive Reviews from Employees

What is the best part about your compensation package?

Directly related to effort extended

What did you like most about the interview process?

Easily coordinated, good IT set up

What makes you most happy at work?

Paid super, best infrastructure, good transport

Constructive Feedback from Employees

What would you improve about your company's interview process?

The progress is virtually all computer driven.

What's going wrong and how can it be improved?

Corrupt culture that put revenue growth above all else.

What needs to change to make the company culture better?

Better quality management and not requiring meetings for the sake of having meetings; be purposeful.

A Day in the Life
A Day in the Life
Wells Fargo employees generally work 8.9 hrs a day
Work Hours
A Day in the Life
Employees at Wells Fargo report the work pace is extremely fast
Work Pace
A Day in the Life
On a typical day, employees at Wells Fargo have 1 meeting
Meetings
A Day in the Life
82% of Wells Fargo employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Wells Fargo employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
63% of Wells Fargo employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Wells Fargo employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
76% of Wells Fargo employees call their work environment positive
Environment

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Anonymous Q&A with Wells Fargo Employees

Most Recent Q&A

Top
40%

Leadership Score

In the Top 40% of similar sized companies on Comparably

Trending upThis category score has been trending up 1% since last month
71
out of 100
Executive rating?
71
out of 100
CEO rating?
74
out of 100
Manager rating?
Top
25%

Compensation Score

In the Top 25% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
Paid fairly?
Satisfied with benefits?
Top
25%

Team Score

In the Top 25% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
Coworker interaction?
79
out of 100
Quality of coworkers?
Top
20%

Environment Score

In the Top 20% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
7 or less
14%
8
51%
10
20%
12
8%
More than 12
7%
Work hours per day?
Extremely fast
35%
Comfortably fast
31%
Moderate
23%
A bit slow
5%
Bureaucratic
6%
Pace at work?
Positive
76%
Negative
24%
Positive work environment?
Top
50%

Outlook Score

In the Top 50% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
78
out of 100
Future outlook?
Fantastic
25%
Good
32%
Neutral
23%
Bad
14%
Terrible
6%
Customer perception?
Excited going to work?

Wells Fargo H1B Visa

In 2019, Wells Fargo applied for 156 H1B visas. Of the work permits applied for, 98% were approved.

An in-depth look at ‘Certified-withdrawn’ H1B applications at Wells Fargo unveil that one approved work permit application was withdrawn before the employee’s start date.

Work Permit Application Outcome

Wells Fargo has a total of 266000 employees

156
Total Applied
  • 98% Granted (153 out of 156)
  • 1% Denied (2 out of 156)
  • <1% Withdrawn Application was withdrawn by the employer before approval/rejection (1 out of 156)
  • 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 156)

This data was calculated using publicly sourced data from OFLC Performance Data

Gender Score How positively women rate their overall experience at Wells Fargo

Top
40%

Wells Fargo currently ranks in the Top 40% of similarly sized companies on Comparably

Diversity Score How positively minorities rate their overall experience at Wells Fargo

Top
50%

Wells Fargo currently ranks in the Top 50% of similarly sized companies on Comparably

eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 35%Top 35% of Similar Size Companies on Comparably
14
eNPS Score
48%Promoters
18%Passives
34%Detractors

Wells Fargo Culture Video

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Wells Fargo Competitors Video

Wells Fargo Competitors

  1. 1st
    Wells Fargo
    71 / 100
  2. 2nd
    Bank of America
    69 / 100
  3. 3rd
    Citi
    68 / 100
  4. 4th
    State Street
    57 / 100
  5. 5th
    Bank of China
    49 / 100

Perks & Benefits

Health & Wellness
Dental Insurance
Health Insurance

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