Foundever Employee Reviews
Out of 26779 Foundever employee reviews, 84% were positive. The remaining 16% were constructive reviews with the goal of helping Foundever improve their work culture. The Marketing team, with 95% positive reviews, reports the best experience at Foundever compared to all other departments at the company. The Design team offered the most constructive feedback, with 22% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
The experience of working here was exceptional, it feels like I'm surrounded with my family.
Review from Finance Dept
Review from Operations Dept
Review from Customer Support Dept
What do you like best about the leadership team?
I like how our leaders are kind and accommodating on our needs.
Review from Finance Dept
Transparent and takes us through the current landscape of the business.
Review from Operations Dept
approachable friendly generous punctual hardworking
Review from Sales Dept
Certain leaders in the team follow through with good ethic practices, so I am not able to indicate as an overall.
Review from Operations Dept
They seem to get involve on the process of the changes required on all levels
Review from Customer Support Dept
What does the leadership team need to get better at?
Human side, knowing the actual reality of the employees
Review from Operations Dept
changes on leadership have built a perception of radical impact for employees that are deeply affected by these organizational amendments thru multiple new processes that overlaps with what works well.
Review from Operations Dept
People skills, show empathy & interest in their agents
Review from Customer Support Dept
studying, reading, participating and being professional
Review from HR Dept
There is abuse of authority performed by the account leader Mariana Martinez on the capitalone 360 english core retail.
Review from Customer Support Dept
What is the best part about your compensation package?
I like that night differential was paid
Review from Finance Dept
My base pay but I think its because I was hired externally.
Review from Operations Dept
incentive health card tax refund
Review from Sales Dept
the insurance which did not cover my surgery
Review from HR Dept
I spend it on Me
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel valued as I'm learning. But if I was not learning, what I'm getting is not enough. In general, Foundever does not give us the right amount of money and perks.
Review from Operations Dept
our organization has undervalued long time assets
Review from Operations Dept
The amount of cases we as agents need to complete, the work and thought that is put in to get the case done is not worth the salary and there is no incentives or annual increase, I have been with foundever for 2years and 1 month, incentives and annual increase like other BPOs would really be nice
Review from Customer Support Dept
Yes, I do, as I deliver way and above what is required from me but still sit with a minimum salary
Review from Operations Dept
pay rate can be a bit more higher
Review from Customer Support Dept
What are some of the best things about your team?
We thrive with very little we have.
Review from Operations Dept
They are happy people, their energy makes my day.
Review from Finance Dept
Genuinely committed to doing their best work.
Review from Operations Dept
easy to get a long
Review from Sales Dept
Always ready to assist to ensure we get the job done.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Under qualified people: the actual talent left the company because of money. The people working here are under a lot of pressure and receiving less money than what they should.
Review from Operations Dept
Do not put learnerships and experience workers together as the learnerships are not mature enough to understand work life or grown up
Review from Customer Support Dept
I do not care about this
Review from Customer Support Dept
My coworkers need to mind their own business.
Review from Customer Support Dept
nothing, we work fine together, I just do look forward to it..
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I can put my own flavor to my position, diversity is accepted.
Review from Operations Dept
the employees that make engagement activities with very little support from management
Review from Operations Dept
It's the kindness that staffs and employees are showing, they are polite and I really like it because it makes the vibe lighter.
Review from Finance Dept
The culture of engagement and understanding the psyche of the employees.
Review from Operations Dept
There is nothing positive about the environment at foundever sa
Review from Customer Support Dept
What needs to change to make the company culture better?
We need a positive vibe and managers should know how to interact with agents positively.
Review from Customer Success Dept
Better line managers, a better CM.
Review from Customer Success Dept
Nothing wrong, it is already a very nice place I just often feel alone and unable to work WITH people, I want to do more, I feel like I could be better but the numb of loneliness does not allow me.
Review from Customer Support Dept
Get the home office back for wise curitiba since there was home office and now there isnt anymore. When we were hired it wasnt said that the home office could be permanently taken off and due to the wise having a higher salary than other companies we cant even change to another client foundever has.
Review from Customer Success Dept
Activités externes Pl
Review from Customer Support Dept
What did you like most about the interview process?
It's simple and allows you to test your abilities
Review from Finance Dept
being selected for the position I worked so hard for
Review from Customer Success Dept
The Recruitment Team were very friendly
Review from Admin Dept
I was valued for what I have achieved and talents I possess, irrespective of my career breaks.
Review from Sales Dept
Overall questions about personality and mindset
Review from Operations Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Foundever yet.
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What makes you most happy at work?
seeing my employees getting promoted
Review from Operations Dept
Interacting with my teammates makes me happy.
Review from Finance Dept
Leading a team of highly motivated individuals.
Review from Operations Dept
co workers incentive vacation leave
Review from Sales Dept
Being able to assist my fellow collogues
Review from Operations Dept
What's going wrong and how can it be improved?
Too much workload, my position should be handled by at least 3 people, but I'm here stuck doing everything. I do not have the tools I need. Nor the time to do things correctly.
Review from Operations Dept
Way Too much to explain
Review from Customer Support Dept
Some managers are very old school without more formal training. Investing in them would be great.
Review from HR Dept
there is abuse of authority performed by the account leader Mariana Martinez towards the agents! there are no vacations availability, no free time ( LOA) no part times on this account Capitalone 360 english core retail account
Review from Customer Support Dept
Toxic management needs to be weeded out and salaries and recognition need to become better
Review from Operations Dept
What do you like best about your company?
There aren't any Outlook reviews of Foundever yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Foundever yet.
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