A
80/100
Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Foundever Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
seeing my employees getting promoted
Review from Operations Dept
Interacting with my teammates makes me happy.
Review from Finance Dept
Leading a team of highly motivated individuals.
Review from Operations Dept
co workers incentive vacation leave
Review from Sales Dept
Being able to assist my fellow collogues
Review from Operations Dept
Been able to leave a positive impact on customer
Review from Customer Support Dept
am glücksten bin ich wenn ich denn kund
Review from Customer Success Dept
ambience, work culture, my boss approach
Review from Operations Dept
The meaning of my role and the team.
Review from Customer Support Dept
nothing on my side at the moment
Review from Customer Support Dept
El ambiente, la campaña
Review from Operations Dept
Lunch time so I am able to take a break and call my husband to feel loved
Review from Customer Support Dept
My peers and our agents who look up to us.
Review from Operations Dept
My targets and resilience towards work.
Review from Customer Support Dept
The environment and it feels like home to me.
Review from Customer Support Dept
I'm happiest at work when I'm able to use my skills to deliver meaningful insights and see their impact on business decisions. It's fulfilling to know that what I do adds value and helps the company to improve.
Review from Customer Success Dept
When i feel informed and supported
Review from Customer Support Dept
My work friends who I have met at work.
Review from Customer Support Dept
a sense of purpose, having control and autonomy over their work, feeling a sense of belonging, and experiencing fair compensation and recognition.
Review from Operations Dept
coming to share with my peers and solving problems for others ( costumers)
Review from Finance Dept
What's going wrong and how can it be improved?
Too much workload, my position should be handled by at least 3 people, but I'm here stuck doing everything. I do not have the tools I need. Nor the time to do things correctly.
Review from Operations Dept
Way Too much to explain
Review from Customer Support Dept
Some managers are very old school without more formal training. Investing in them would be great.
Review from HR Dept
there is abuse of authority performed by the account leader Mariana Martinez towards the agents! there are no vacations availability, no free time ( LOA) no part times on this account Capitalone 360 english core retail account
Review from Customer Support Dept
Toxic management needs to be weeded out and salaries and recognition need to become better
Review from Operations Dept
We need shuttle services in order for us to report on duty.
Review from Customer Success Dept
Fair ethical behavior to be practiced within the SSE Campaign.
Review from Customer Success Dept
Better HR would change the company perception.
Review from Customer Support Dept
when you work 8 hours every day and the salary is so low you barely have enough to survive you don't get very exited... you should stop telling people you pay good money, because you don't...
Review from Customer Support Dept
It started when grocery prices and utility prices went up and our company cannot keep up with these changes. We feel undervalued because we're being ripped off on our pay and are forced to take loans that our company refered us to
Review from Customer Support Dept
Get the home office back for wise curitiba since there was home office and now there isnt anymore. When we were hired it wasnt said that the home office could be permanently taken off and due to the wise having a higher salary than other companies we cant even change to another client foundever has.
Review from Customer Success Dept
Emploi horaire de travail association des primes aux erreurs et competances
Review from Customer Support Dept
Os programas de experiência do colaborador, precisam refletir na prática cotidiana, com ações e não meras palavras e termos em língua estrangeira com intuito de atrair superficialmente e fazer parecer q
Review from Operations Dept
No work from home options and management forces you to work even if it is not safe outside
Review from Customer Support Dept
the payment schould be a little higher
Review from Customer Support Dept
The offices are loud and costumers can hear that on the phone. Serviceteams should be more seperated.
Review from Customer Support Dept
I don't think it has nothing to do with the company.
Review from Customer Support Dept
Regional micromanagement tendency. The call centre business wants to take over the software one, although it is not necessarily more profitable. They seem to be focused on finding ways to control employees rather than to recognise value, critical thinking, and innovation.
Review from Product Dept
It just stress me, demotivates me and there is not enough reward from it.
Review from Customer Support Dept
A better payment could be great
Review from Customer Support Dept
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