A+
77/100
Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Foundever Environment Employee Reviews
All
Positive
Constructive
What is most positive about the culture and environment at your company?
I can put my own flavor to my position, diversity is accepted.
Review from Operations Dept
the employees that make engagement activities with very little support from management
Review from Operations Dept
It's the kindness that staffs and employees are showing, they are polite and I really like it because it makes the vibe lighter.
Review from Finance Dept
The culture of engagement and understanding the psyche of the employees.
Review from Operations Dept
There is nothing positive about the environment at foundever sa
Review from Customer Support Dept
open minded type of site
Review from Customer Support Dept
Growing from within which helps new talent rise
Review from HR Dept
The days off for sure
Review from Customer Support Dept
ich finde es sehr schön als mutter kö
Review from Customer Success Dept
It is completely employee centric and follows the standards
Review from Operations Dept
I love the way that our company solve things. Being simple!
Review from Customer Support Dept
nothing on my side at the moment
Review from Customer Support Dept
meetings where we get to interact with others
Review from Customer Support Dept
Everything is fine so far.
Review from Customer Support Dept
Because we very diverse, we enjoy each others company and we naturally friendly. That is the most positive part of us in South Africa, and it helps our mood that we have the best site.
Review from Customer Support Dept
I appreciate the company's inclusive culture. Working with people from different backgrounds makes the environment dynamic and engaging.
Review from Customer Success Dept
I really wish I had something. But nothing from management seems genuine as this company does "GOOD THINGS" just for optics. While doing the very least for the "foot-soldier" that's actually doing the work in the various projects.
Review from Operations Dept
he company prioritizes creating a supportive and inclusive workspace where employees feel valued and encouraged to grow professionally.
Review from Operations Dept
Everyone is Fun in here
Review from Customer Support Dept
La motivación que intentan dar a los empleados aún
Review from Operations Dept
What needs to change to make the company culture better?
We need a positive vibe and managers should know how to interact with agents positively.
Review from Customer Success Dept
Better line managers, a better CM.
Review from Customer Success Dept
Nothing wrong, it is already a very nice place I just often feel alone and unable to work WITH people, I want to do more, I feel like I could be better but the numb of loneliness does not allow me.
Review from Customer Support Dept
Get the home office back for wise curitiba since there was home office and now there isnt anymore. When we were hired it wasnt said that the home office could be permanently taken off and due to the wise having a higher salary than other companies we cant even change to another client foundever has.
Review from Customer Success Dept
Activités externes Pl
Review from Customer Support Dept
Revamp completely and rebuild our confidence.
Review from Customer Support Dept
To make a company culture better, companies need to improve communication, foster psychological safety, prioritize employee well-being, offer growth and development opportunities, and create a culture of recognition and feedback.
Review from Customer Support Dept
give us more money and days off , stop using people like their trash.
Review from Customer Support Dept
More training, more get to know each other
Review from Customer Support Dept
Stop paying people to join and reward who's still here. No need to be on the base salary, give bonuses like other BPOs do. For now, Foundever is the worst.
Review from Operations Dept
Provide some kind of in floor distraction for those who are on floor
Review from IT Dept
Try to not make it so repetitive and routine
Review from Customer Success Dept
Responsibility, accountability for everyone from top to bottom, but starting at the top, then try to make the environment less like a prison and more human by offering more to the worker to feel that surveillance doesn't mean you're less
Review from Customer Success Dept
Better pay, better benefits, HOME OFFICE.
Review from Customer Support Dept
Don't fire hundreds of front-line workers to save costs one month and then hire a bunch of C-level executives the next month. It makes it look like the leadership is incompetent.
Review from Engineering Dept
planning is the first step, everything is for yesterday. nothing is planned. organization.
Review from IT Dept
Better pay, more perks, more opportunities for progression
Review from Operations Dept
Better pay, better follow up and better opportunities
Review from Operations Dept
Way of working. Management to some extend.
Review from Operations Dept
The same things that I have highlighted in my answer to other questions, the leadership team needs to be more transparent with the clients and set realistic achievable goals with the agents and support staff and also acknowledging their achievements.
Review from Operations Dept
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