Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Fair but needs alot of improvement
What does the leadership team need to get better at?
People skills, show empathy & interest in their agents
What's going wrong and how can it be improved?
Way Too much to explain
What is most positive about the culture and environment at your company?
There is nothing positive about the environment at foundever sa
What do your coworkers need to improve and how could you work together better?
Do not put learnerships and experience workers together as the learnerships are not mature enough to understand work life or grown up
Why do you feel undervalued and what would make you feel better about your compensation?
The amount of cases we as agents need to complete, the work and thought that is put in to get the case done is not worth the salary and there is no incentives or annual increase, I have been with foundever for 2years and 1 month, incentives and annual increase like other BPOs would really be nice
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