Foundever Customer Success Department Employee Reviews | Comparably
Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
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EMPLOYEE
PARTICIPANTS
4898
TOTAL
RATINGS
142001

Foundever Customer Success Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

alles mann kann sich ohne sich zu verz?

Review from Customer Success Dept

They encourage growth and learning.

Review from Customer Success Dept

Clarity, empathy, simple language terms, positive think,

Review from Customer Success Dept

the environment and care of all partners

Review from Customer Success Dept

communication and assistance with all of us

Review from Customer Success Dept

What does the leadership team need to get better at?

Leadership Reviews

They need to be transparent

Review from Customer Success Dept

We need better Management at Foundever Cape Town

Review from Customer Success Dept

Get the home office back for wise curitiba since there was home office and now there isnt anymore. When we were hired it wasnt said that the home office could be permanently taken off and due to the wise having a higher salary than other companies we cant even change to another client foundever has.

Review from Customer Success Dept

Listening to their employees, making long term plans

Review from Customer Success Dept

Be leaders not just executives with no clue what's going on with the base of the pyramid.

Review from Customer Success Dept

What is the best part about your compensation package?

Compensation Reviews

I spend it on Me

Review from Customer Success Dept

Health Plan and food additional card

Review from Customer Success Dept

have the possibility to increase earnings

Review from Customer Success Dept

incentive should be increased foir deserving

Review from Customer Success Dept

Discounts and agreements with other providers (food, scholarships, entertainment, etc)

Review from Customer Success Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

der lohn und die essens karte könnte

Review from Customer Success Dept

I undervalued due to my previous management for insisting us to report on duty even though ew are sick.

Review from Customer Success Dept

more money for the amount of hours you are here.

Review from Customer Success Dept

I appreciate the opportunities I've been given and the experience I'm gaining, but I feel that a review or adjustment to better match current market standards would make me feel more valued.

Review from Customer Success Dept

Well. start by paying better the "vale refeição" since you guys pay the minimum ammount possible for this benefit. its payed about 12BRL and here in brazil you can't eat with this ammount.,, It should be a

Review from Customer Success Dept

What are some of the best things about your team?

Team Reviews

unser team hat zusammen arbeit jeder helft jeden

Review from Customer Success Dept

The best thing of my team is the communication and teamwork.

Review from Customer Success Dept

We stand as one. We have each others back

Review from Customer Success Dept

What I like best about my team is the diversity we have. We're a multiracial group with different perspectives and experiences, but we work together toward the same goals. It creates a good balance of ideas and teamwork.

Review from Customer Success Dept

positive atitude, same cultural level

Review from Customer Success Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

Nothing really, i'm not social so i dont mind not interacting with them

Review from Customer Success Dept

it not about the coworkers, its the environment that Foundever fosters that is toxic

Review from Customer Success Dept

Be better at their jobs

Review from Customer Success Dept

I rather work alone, if I can help I will do but here you work for you

Review from Customer Success Dept

An important thing is not them per se, is seeing people with no attitude and little to no effort from the company to get them to shift that

Review from Customer Success Dept

What is most positive about the culture and environment at your company?

Environment Reviews

ich finde es sehr schön als mutter kö

Review from Customer Success Dept

I appreciate the company's inclusive culture. Working with people from different backgrounds makes the environment dynamic and engaging.

Review from Customer Success Dept

It's very positive mood, Nive place to work

Review from Customer Success Dept

respect to every partner working

Review from Customer Success Dept

I really wish I could say anything here.

Review from Customer Success Dept

What needs to change to make the company culture better?

Environment Reviews

We need a positive vibe and managers should know how to interact with agents positively.

Review from Customer Success Dept

Better line managers, a better CM.

Review from Customer Success Dept

Get the home office back for wise curitiba since there was home office and now there isnt anymore. When we were hired it wasnt said that the home office could be permanently taken off and due to the wise having a higher salary than other companies we cant even change to another client foundever has.

Review from Customer Success Dept

Try to not make it so repetitive and routine

Review from Customer Success Dept

Responsibility, accountability for everyone from top to bottom, but starting at the top, then try to make the environment less like a prison and more human by offering more to the worker to feel that surveillance doesn't mean you're less

Review from Customer Success Dept

What did you like most about the interview process?

Interviews Reviews

being selected for the position I worked so hard for

Review from Customer Success Dept

What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of Foundever yet.
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What makes you most happy at work?

Outlook Reviews

am glücksten bin ich wenn ich denn kund

Review from Customer Success Dept

I'm happiest at work when I'm able to use my skills to deliver meaningful insights and see their impact on business decisions. It's fulfilling to know that what I do adds value and helps the company to improve.

Review from Customer Success Dept

To help the customers with the issues

Review from Customer Success Dept

work from home is the best .

Review from Customer Success Dept

the motivation to have done the day successful

Review from Customer Success Dept

What's going wrong and how can it be improved?

Outlook Reviews

The whole energy from top management, poor equipment, bad pay, no leniency with bonus. And no general incentive for going the extra mile.

Review from Customer Success Dept

I dont think my work is appreciated by my manager. Others who barely work get praise everyday, while I work my ass off and get mocked in meetings without reason. This is not my personal view, but a fact, since my tasks include controling, so I am able to see who works and who doesnt.

Review from Customer Success Dept

Get the home office back for wise curitiba since there was home office and now there isnt anymore. When we were hired it wasnt said that the home office could be permanently taken off and due to the wise having a higher salary than other companies we cant even change to another client foundever has.

Review from Customer Success Dept

Fair ethical behavior to be practiced within the SSE Campaign.

Review from Customer Success Dept

We need shuttle services in order for us to report on duty.

Review from Customer Success Dept

What do you like best about your company?

Outlook Reviews

There aren't any Outlook reviews of Foundever yet.
Be the first to contribute a review.

What would you most like to see improved at your company?

Outlook Reviews

There aren't any Outlook reviews of Foundever yet.
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