RingCentral Customer Success Department Employee Reviews

the pay and company is good and restday are fix. Please lessen the number of RTO and have WFH set up at least 15 days

Review from Customer Success Dept · Posted 6 days ago

It was fun, exciting and productive. Only issue I have is I cant represent Ringcentral as my company since I am under a different company that in paper and IDs we represent instead of RingCentral.

Review from Customer Success Dept · Posted 7 days ago

I am happy with the compensation that I am receiving and the hybrid setup. I think there are things that can be improved with the management with the way they approach the agents. Also, the SME bridge just got discontinued and it is really helpful for us so we will appreciate if it can be resumed.

Review from Customer Success Dept · Posted 7 days ago

My overall experience has been very positive. I enjoy the work I do and feel well supported by my manager and teammates. The collaborative culture makes it easier to onboard/grow and stay motivated.

Review from Customer Success Dept · Posted 7 days ago

The company provides a strong balance of professional development and a positive workplace atmosphere, which has made my experience rewarding.

Review from Customer Success Dept · Posted 7 days ago

leadership team is not strict

Review from Customer Success Dept · Posted 6 days ago

Visibility to all updates such as company updates, revenue, success and product release.

Review from Customer Success Dept · Posted 7 days ago

the constant reminder of our goals and targets

Review from Customer Success Dept · Posted 7 days ago

Very easy to get in touch with them if I have questions or help - needed.

Review from Customer Success Dept · Posted 7 days ago

transparency,Vision & Direction, Empathy and Collaboration

Review from Customer Success Dept · Posted 7 days ago

I don't think 300 characters would be enough to answer this question. This has been the most painful and unorganized job I have ever had

Review from Customer Success Dept

There isn't any leadership development program. Ideally, a good LDP teaches new leaders (whether internal promotions or external hires) basic leadership skills, but also gets them onboard with the company culture. The lack of LDP means our leaders aren't effective or aligned with the culture.

Review from Customer Success Dept

MBO incentive when hitting target goal

Review from Customer Success Dept · Posted 6 days ago

Being on Non Extemp Employee status

Review from Customer Success Dept · Posted 7 days ago

The night differential of 20 percent and the MBO incentive

Review from Customer Success Dept · Posted 7 days ago

The base pay is better than my previous org though I did lose some allowances netting it out.

Review from Customer Success Dept · Posted 7 days ago

Having robust health insurance gives peace of mind and reduces financial stress.

Review from Customer Success Dept · Posted 7 days ago

Aside form underpaid base on our position on the market, our HMO benefits really is not as helpful as the other company can provide

Review from Customer Success Dept

I entered the company as a CSM, but they suddenly changed the role to Renewal CSM, which added a lot of tasks that is not inside the scope of a CSM, without any changes on the salary. I will be glad if there is a change in our salary to compensate the additional tasks that we did not chose.

Review from Customer Success Dept

Considering our role working the full customer lifecycle, including renewals and upsells I believe we should a larger bonus — or more upside potential with a variable comp structure. Additionally, I believe my

Review from Customer Success Dept

I am getting paid less than much of my team while being responsible for significantly more work than them

Review from Customer Success Dept

due to business needs, we were given additional work loads which wasn't included on our job description before. and I think it is only fair to be given a skill allowance.

Review from Customer Success Dept

teammates are helpful when it comes to process

Review from Customer Success Dept · Posted 6 days ago

We share the same sentiments, values and understanding.

Review from Customer Success Dept · Posted 7 days ago

It's nice that I can get help from them when I need it and they don't discriminate beginners

Review from Customer Success Dept · Posted 7 days ago

They are very collaborative. For the tenured ones, they are making sure I get the support I need as I onboard

Review from Customer Success Dept · Posted 7 days ago

Even in challenging situations, the team stays steady and dependable.

Review from Customer Success Dept · Posted 7 days ago

Probably sharing of ideas, best practices, and less unnecessary conversations during round tables.

Review from Customer Success Dept

They are Roudy and Loud.

Review from Customer Success Dept

people are helpful and kind enough

Review from Customer Success Dept · Posted 6 days ago

Budget allocations. Seems like the team has the option to get a budget for team celebrations

Review from Customer Success Dept · Posted 7 days ago

The hybrid setup and the nice facilities team and concessionaire

Review from Customer Success Dept · Posted 7 days ago

I get to learn something new everyday. Also, I have noticed how empowered employees are across all levels

Review from Customer Success Dept · Posted 7 days ago

Policies and practices that allow employees to thrive both professionally and personally.

Review from Customer Success Dept · Posted 7 days ago

Discipline and Implementation of Policy

Review from Customer Success Dept

the pay is only my motivation right now

Review from Customer Success Dept · Posted 6 days ago

Product understanding. Ringcentral has given me all the necessary tools to support the customers and help with issue solution in the tech delivery side.

Review from Customer Success Dept · Posted 7 days ago

I am most happy when I get to huddle with my team to discuss work matters and team improvements

Review from Customer Success Dept · Posted 7 days ago

Getting to see my team improve, and of course working with our leadership team. Never a dull day at work!

Review from Customer Success Dept · Posted 7 days ago

Supportive colleagues and a reliable team create a sense of belonging.

Review from Customer Success Dept · Posted 7 days ago

The booking of station is worse - it lets people book without proper communication of assigned department, it is time-consuming, waste of effort if you book a certain station that unknowingly is only designated to a specific department.

Review from Customer Success Dept

Streamline Processes and Discipline and Implementation of Good Work Ethics

Review from Customer Success Dept

By the time I get to work with customers, they're often already frustrated by their interactions with other teams. Particularly the sales and support teams. Clients tell me our sales team makes promises that they can't deliver on, and support is slow to respond and ineffective when they do.

Review from Customer Success Dept

give value to the tenured people. make sure that they have a clear career growth. they wouldn't stay for morethan 10 years just to be on a status quo.

Review from Customer Success Dept