RingCentral Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
I appreciate the weekly 1:1 meeting with my manager conducts to check on how he can help with my day to day task. I feel valued.
Review from Customer Success Dept
leadership team is not strict
Review from Customer Success Dept
Visibility to all updates such as company updates, revenue, success and product release.
Review from Customer Success Dept
the constant reminder of our goals and targets
Review from Customer Success Dept
Very easy to get in touch with them if I have questions or help - needed.
Review from Customer Success Dept
What does the leadership team need to get better at?
I don't think 300 characters would be enough to answer this question. This has been the most painful and unorganized job I have ever had
Review from Customer Success Dept
There isn't any leadership development program. Ideally, a good LDP teaches new leaders (whether internal promotions or external hires) basic leadership skills, but also gets them onboard with the company culture. The lack of LDP means our leaders aren't effective or aligned with the culture.
Review from Customer Success Dept
What is the best part about your compensation package?
The healthcare insurance that my family also benefits from
Review from Customer Success Dept
MBO incentive when hitting target goal
Review from Customer Success Dept
Being on Non Extemp Employee status
Review from Customer Success Dept
The night differential of 20 percent and the MBO incentive
Review from Customer Success Dept
The base pay is better than my previous org though I did lose some allowances netting it out.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Aside form underpaid base on our position on the market, our HMO benefits really is not as helpful as the other company can provide
Review from Customer Success Dept
I entered the company as a CSM, but they suddenly changed the role to Renewal CSM, which added a lot of tasks that is not inside the scope of a CSM, without any changes on the salary. I will be glad if there is a change in our salary to compensate the additional tasks that we did not chose.
Review from Customer Success Dept
Considering our role working the full customer lifecycle, including renewals and upsells I believe we should a larger bonus — or more upside potential with a variable comp structure. Additionally, I believe my
Review from Customer Success Dept
I am getting paid less than much of my team while being responsible for significantly more work than them
Review from Customer Success Dept
due to business needs, we were given additional work loads which wasn't included on our job description before. and I think it is only fair to be given a skill allowance.
Review from Customer Success Dept
What are some of the best things about your team?
Our team always collaborate and conduct everyday meeting and huddle. This fosters esprit de corp
Review from Customer Success Dept
teammates are helpful when it comes to process
Review from Customer Success Dept
We share the same sentiments, values and understanding.
Review from Customer Success Dept
It's nice that I can get help from them when I need it and they don't discriminate beginners
Review from Customer Success Dept
They are very collaborative. For the tenured ones, they are making sure I get the support I need as I onboard
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Probably sharing of ideas, best practices, and less unnecessary conversations during round tables.
Review from Customer Success Dept
They are Roudy and Loud.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
The consistent care and concern displayed by my managers
Review from Customer Success Dept
people are helpful and kind enough
Review from Customer Success Dept
Budget allocations. Seems like the team has the option to get a budget for team celebrations
Review from Customer Success Dept
The hybrid setup and the nice facilities team and concessionaire
Review from Customer Success Dept
I get to learn something new everyday. Also, I have noticed how empowered employees are across all levels
Review from Customer Success Dept
What needs to change to make the company culture better?
Discipline and Implementation of Policy
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Being able to contribute in the success of the company through the sales projects and teams I was able to help in my everyday task
Review from Customer Success Dept
the pay is only my motivation right now
Review from Customer Success Dept
Product understanding. Ringcentral has given me all the necessary tools to support the customers and help with issue solution in the tech delivery side.
Review from Customer Success Dept
I am most happy when I get to huddle with my team to discuss work matters and team improvements
Review from Customer Success Dept
Getting to see my team improve, and of course working with our leadership team. Never a dull day at work!
Review from Customer Success Dept
What's going wrong and how can it be improved?
The booking of station is worse - it lets people book without proper communication of assigned department, it is time-consuming, waste of effort if you book a certain station that unknowingly is only designated to a specific department.
Review from Customer Success Dept
Streamline Processes and Discipline and Implementation of Good Work Ethics
Review from Customer Success Dept
By the time I get to work with customers, they're often already frustrated by their interactions with other teams. Particularly the sales and support teams. Clients tell me our sales team makes promises that they can't deliver on, and support is slow to respond and ineffective when they do.
Review from Customer Success Dept
give value to the tenured people. make sure that they have a clear career growth. they wouldn't stay for morethan 10 years just to be on a status quo.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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