Hilton Customer Success Department Employee Reviews | Comparably
Hilton Claimed Company
Hilton Worldwide, a hospitality company, owns luxury and full-service hotels and resorts, extended-stay suites, and focused-service hotels. read more
EMPLOYEE
PARTICIPANTS
2062
TOTAL
RATINGS
14540
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Hilton Customer Success Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

We supported each other every time

Review from Customer Success Dept

What does the leadership team need to get better at?

Leadership Reviews

There aren't any Leadership reviews of Hilton yet.
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What is the best part about your compensation package?

Compensation Reviews

Service charge which we got only 2 or 3 times within one year of work. Even if we did not work during the quarantine period, we received half of our salary

Review from Customer Success Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

GM hires staff with no dedication skills

Review from Customer Success Dept

The incentives that I was supposed to be getting this year was a really good amount but every time leadership or management manipulate the systems so that all staff especially ones they don't like lose out on incentives and I've seen them do it in person when they thought I wasn't taking note.

Review from Customer Success Dept

What are some of the best things about your team?

Team Reviews

Team support and co-working. Assistant of F&B manager was the most understanding person

Review from Customer Success Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

Better communication and share the work equally

Review from Customer Success Dept

What is most positive about the culture and environment at your company?

Environment Reviews

the GM hires all family members to be her eyes and ears

Review from Customer Success Dept

Speaking with guests. Sharing our experience with each other. In my department I worked with my friends and groupmates from university, it was the best what happened it that time

Review from Customer Success Dept

What needs to change to make the company culture better?

Environment Reviews

I won't recommend anything because those people will never change and they will never try to improve and become positive

Review from Customer Success Dept

What did you like most about the interview process?

Interviews Reviews

I feel like I was speaking not wish a boss, but with leader which gave me more self-confidence

Review from Customer Success Dept

What would you improve about your company's interview process?

Interviews Reviews

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What makes you most happy at work?

Outlook Reviews

Working with my friends and get experience from my F&B manager assistant and from my supervisor. Learning other direction (eg: I learned a lot if stuff from bartenders and barista)

Review from Customer Success Dept

What's going wrong and how can it be improved?

Outlook Reviews

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What do you like best about your company?

Outlook Reviews

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What would you most like to see improved at your company?

Outlook Reviews

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