Hilton Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
We supported each other every time
Review from Customer Success Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of Hilton yet.
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What is the best part about your compensation package?
Service charge which we got only 2 or 3 times within one year of work. Even if we did not work during the quarantine period, we received half of our salary
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
GM hires staff with no dedication skills
Review from Customer Success Dept
The incentives that I was supposed to be getting this year was a really good amount but every time leadership or management manipulate the systems so that all staff especially ones they don't like lose out on incentives and I've seen them do it in person when they thought I wasn't taking note.
Review from Customer Success Dept
What are some of the best things about your team?
Team support and co-working. Assistant of F&B manager was the most understanding person
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Better communication and share the work equally
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
the GM hires all family members to be her eyes and ears
Review from Customer Success Dept
Speaking with guests. Sharing our experience with each other. In my department I worked with my friends and groupmates from university, it was the best what happened it that time
Review from Customer Success Dept
What needs to change to make the company culture better?
I won't recommend anything because those people will never change and they will never try to improve and become positive
Review from Customer Success Dept
What did you like most about the interview process?
I feel like I was speaking not wish a boss, but with leader which gave me more self-confidence
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Working with my friends and get experience from my F&B manager assistant and from my supervisor. Learning other direction (eg: I learned a lot if stuff from bartenders and barista)
Review from Customer Success Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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