Concentrix Customer Success Department Employee Reviews

Just normal. I just love to work here because my coworkers are exceptional performers and friendly, and they become my challenge. The facilities and computers are all good, but not best

Review from Customer Success Dept · Posted 2 days ago

It has been good so far and I am grateful to be apart of this family.

Review from Customer Success Dept · Posted 3 days ago

I have worked for the company for 30+ years and have gained valuable experience along the way.

Review from Customer Success Dept · Posted 4 days ago

I have worked her 15yrs so far and would like to further remain. Not enough opportunities for development into senior roles but know that this is something actively being worked on

Review from Customer Success Dept · Posted 4 days ago

My years with this company has allowed me to become a strong female leader representing the LGBTQ community in our industry in a safe and positive environment. I have grown professionally and personally over the years and constantly look forward to more growth.

Review from Customer Success Dept · Posted 4 days ago

Encouraging mindsets and the help in developing our tools to make our job easier

Review from Customer Success Dept · Posted 2 days ago

Flexibility and understanding of our work and cooperation

Review from Customer Success Dept · Posted 2 days ago

Their ability to foster a culture of trust and collaboration, provide clear strategic direction, and empower employees to grow. They are admired for their emotional intelligence, transparent communication, and commitment to supporting their teams through mentorship and constructive feedback.

Review from Customer Success Dept · Posted 3 days ago

They empower us to do great things.

Review from Customer Success Dept · Posted 4 days ago

Get involved where need to

Review from Customer Success Dept · Posted 4 days ago

They need more empathy independent an more professionalism, Too much cronyism. If you are not the favorite even if you work hard you will not advance in the company. Unrealistic goals and lack of trust due to too much gossip, this create a problematic environment. The bonus system is not correct.

Review from Customer Success Dept · Posted 6 days ago

They change the clock in times without even consulting the agents even though they tell the members that they can log in early also change is very difficult to bring in the system even if it is for good and there is a poor change management system. There is lack of recognition and transparency

Review from Customer Success Dept · Posted 9 days ago

Clear, concise, partner based communication. Consistent communication, stopping the fear based leadership, actually listening to the ones that are doing the job daily as opposed to negating the experience that we are bringing to the table.

Review from Customer Success Dept

company needs to be meritocracy driven. we have gotten too much into diversity promotions and coterie driven promotions. Decisions cannot be risk averse and padding in delivery needs a review

Review from Customer Success Dept

Caring about their employees, Show appreciation when they see hard work. Stop showing favoritism. It would be such a better work place if they treated everyone the same.

Review from Customer Success Dept · See Concentrix's Response

annually increase according to performance.

Review from Customer Success Dept · Posted 2 days ago

allowance and insurance and incentive

Review from Customer Success Dept · Posted 2 days ago

I value the insurance benefits.

Review from Customer Success Dept · Posted 4 days ago

Ample time off to protect mental wellbeing along with excellent 401k, stock options, and coverage benefits.

Review from Customer Success Dept · Posted 4 days ago

The price and the matching for concentrix. Along with the variety of things that are offered through insurance, perks, etc.

Review from Customer Success Dept · Posted 4 days ago

A raise will make me feel better. We have persons traveling from a far location and the bus wont drop us off at the exact location due to re zone so it ha been a little costly since lately and it isn't fair to us because just our pay alone take us back to work.

Review from Customer Success Dept · Posted 3 days ago

In comparison to competitors, guardrails evidence pay is not comparable

Review from Customer Success Dept · Posted 4 days ago

I feel like our health packages should be less expensive in cost, our pay should be market wage as it would be around 20K higher

Review from Customer Success Dept · Posted 4 days ago

the lack of transparency in how things are calculated

Review from Customer Success Dept · Posted 6 days ago

The incentives arent transparent, and the times we have worked for also gets reduced from the backend so the compensation due also gets reduced which is unfair lack of recognition is provided to the performing employees which demotivates them to go out of their way to perform,

Review from Customer Success Dept · Posted 9 days ago

Growth together and good working relationship all are performers

Review from Customer Success Dept · Posted 2 days ago

In my team we have a open communication, mutual trust and we also share commitment to our goals.

Review from Customer Success Dept · Posted 3 days ago

I work with a diverse group of people who value collaboration and embrace the CNX culture.

Review from Customer Success Dept · Posted 4 days ago

Very supportive and will assist one another, no questions asked. Great team to work with

Review from Customer Success Dept · Posted 4 days ago

We are all willing to support eachother always. We are one team!

Review from Customer Success Dept · Posted 4 days ago

Too much gossip and everything becomes a problem

Review from Customer Success Dept · Posted 6 days ago

Proactively sharing and not being concerned about getting credit

Review from Customer Success Dept

Need to be more engaged

Review from Customer Success Dept

Seems a lot of my co-workers are mailing it in. I only have a few I can trust, and they are usually more seasoned professionals.

Review from Customer Success Dept

- be merit drive, - encourage contrarian view, - should not be afraid to contradict managers (rt now most follow what managers dictate). - stop patronizing leadership

Review from Customer Success Dept

They follow Philippine traditions and holidays measn they value Filipino culture

Review from Customer Success Dept · Posted 2 days ago

strong collaboration, open and honest communication, and supportive leadership that fosters employee well-being.

Review from Customer Success Dept · Posted 3 days ago

The team I work with.

Review from Customer Success Dept · Posted 4 days ago

Encourage challenging the way we work and seeking continuous improvement opportunities

Review from Customer Success Dept · Posted 4 days ago

its easy to promote and live by,

Review from Customer Success Dept · Posted 4 days ago

more engagement and open up travel so us as consulants can travel to meet our teams and ineract to help solve issues

Review from Customer Success Dept · Posted 4 days ago

Bureaucracy needs to go down, we are extremely slow in decision making

Review from Customer Success Dept

Not expecting extended work hours as the norm

Review from Customer Success Dept

I am motivated to work hard because my coworkers are performers and approachable and friendly

Review from Customer Success Dept · Posted 2 days ago

I am happy the most when I'm actually getting the work done and I'm sure about my money.

Review from Customer Success Dept · Posted 3 days ago

My coworkers and my clients.

Review from Customer Success Dept · Posted 4 days ago

Being challenged every day. Dealing with new tasks and ever evolving role

Review from Customer Success Dept · Posted 4 days ago

Working with a diverse group of talent every day that are just as much family as my own!

Review from Customer Success Dept · Posted 4 days ago

- "Yes" man culture, encouraged by some leaders - the environment isnt meritocracy driven any more

Review from Customer Success Dept

The delivery targets are unrealistic at majority of the times, despite TA calling risks, we are still pressured to achieve these numbers which then can and has impacted the teams enthusiam. The focus should change to current staff attrtition and how to improve and keep staff than just replacing

Review from Customer Success Dept