Asurion Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
They come across as real people that I can relate to
Review from Customer Success Dept
My personal development is highly prioritized, and my leadership goes out of their way to ensure that they credit me for my work
Review from Customer Success Dept
They go out of their way to demonstrate that they care about Asurion employees as people
Review from Customer Success Dept
communicative and understanding with day to day operations
Review from Customer Success Dept
The work/life balance and continuous relationship building.
Review from Customer Success Dept
What does the leadership team need to get better at?
Provide support, be flexible, focus on operations, macro managing, allow diversity leadership methods.
Review from Customer Success Dept
The micromanaging is out of this world. The team moral is not high because the micromanaging is such a big part of asurion culture. Team moral would go up tremendously if the micromanaging was kept to a minimum
Review from Customer Success Dept
What is the best part about your compensation package?
I feel like it's super solid. I wouldn't complain about a higher paycheck but I am super appreciative of the amount I'm paid now.
Review from Customer Success Dept
Having a wide variety of options available for health coverage. It really helps because my family has a wide range of needs, and I've been able to find a health plan that fits them exactly.
Review from Customer Success Dept
The health insurance marketplace is expansive and lets me choose a plan that meets my family's needs
Review from Customer Success Dept
Being able to cover my wife with health insurance to be able to address her health issues.
Review from Customer Success Dept
Just getting paid, having a job.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
DM work 10 to 12 hours a day 6 days aweek. i dont feel undervalued at all. ibelieve we could have a higher pay rate.
Review from Customer Success Dept
I was working for more than 3 years but still same payment the only deffrance is 17 cents
Review from Customer Success Dept
The average industry pays better, pay gap between same leadership roles.
Review from Customer Success Dept
Remote Work, Higher Base Salary
Review from Customer Success Dept
I help manage the daily job flow of 5G and work with third party vendors for completing home+ jobs for the entire east region, while being paid a little more than a retail employee. I also am a point of contact for our client on 5G installs in the east region.
Review from Customer Success Dept
What are some of the best things about your team?
Everyone in my group is passionate, skilled, and above all friendly! Coming to work is a great experience every day.
Review from Customer Success Dept
I work with a bunch of friendly, extraverted people that make each day a pleasure
Review from Customer Success Dept
they are always available for me when i need them.
Review from Customer Success Dept
They support one another and make sure no man is left behind.
Review from Customer Success Dept
Teamwork, team spirit, collaboration all good
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There is to much room given to employees to act as if they are upper management. Theres too many cooks in the kitchen
Review from Customer Success Dept
not hiring quality customer service reps
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Teamwork, challenging work, lots of opportunities
Review from Customer Success Dept
Even though the culture is focused on being able to rapidly adapt (which means some days are frantic), there's an enormous focus paid to employee well-being, both from HR as well as from leadership.
Review from Customer Success Dept
We're a fast-paced company, and everyone here really thrives on that. Our team works quickly to rapidly adapt to ever-changing business needs - it's a challenge, but I can honestly say that I'm never bored!
Review from Customer Success Dept
the people i work with. the values and support from leadership is the best i have experienced
Review from Customer Success Dept
We get to talk to people all over the world. You get close to your teams or coworkers and you've never met some of them.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Puzzles we have at work, different things every day. I love what I do.
Review from Customer Success Dept
Being able to grow my skillset and create new tools
Review from Customer Success Dept
Learning new skills and being allowed to develop new tools
Review from Customer Success Dept
the techs my team my leader and my success within the company
Review from Customer Success Dept
My team and leadership. Also, getting a chance to do something different, like we will test new things all the time.
Review from Customer Success Dept
What's going wrong and how can it be improved?
A lot of change and information not being fully communicated.
Review from Customer Success Dept
no growth, when you try to move up there is little to no feedback on as to why you can not grow within the company and your request for feedback are ignored
Review from Customer Success Dept
Be less micromanaging, stop enforcing one single method of leadership coaching, allow us to focus and spend more time in productivity instead of coaching sessions.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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