Outreach Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
I've learned a ton and had the chance to work with some really incredible people.
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
I enjoy the transparency and the openness to have a conversation.
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Clear direction and open communication.
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Their commitment to our people and the mission
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Our CEO is our founder, and his passion is incredible. Inspiration is never an issue here. Great team culture.
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Excellent company with great vision. The company is people centric and works very hard to be on the right side of right.
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What does the leadership team need to get better at?
Making career paths clear, understanding what their teams do, asking for (honest) feedback
Review from Customer Success Dept
Putting people first and recognizing that you can't hit any numbers/goals without an engaged workforce and employees churning at the current rate, you'll never hit those goals/numbers.
Review from Customer Success Dept
What is the best part about your compensation package?
I believe I have above market rate and I'm excited about the stock options
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Stock options, fair wage, unlimited PTO
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salary is comparable to market value
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Unlimited PTO and Parental Leave
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When you believe in a company like this one, equity is very important -- and we're covered well with it.
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Why do you feel undervalued and what would make you feel better about your compensation?
Too much compensation is tied to hitting bonus targets rather than salary, which is below market for my role. Outreach also has a strong bias for recognizing salespeople over other roles.
Review from Customer Success Dept
1. Band transparency would help better inform my salary hypothesis 2. 401K Match
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Substantial annual increases that are more than inflation, more roles to strive for and of course - 401K Match
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pay is less than those entering into the company despite having more experience/tenure. lack of swag, team get-togethers/morale, lack of food
Review from Customer Success Dept
Specifics around equity comp and what to expect in terms of equity bumps is not transparent. For those who worked here prior to annual equity bumps, there is a one-to-several years gap for equity comp. Essentially if you were hired after 2020 you will receive on average/yr more equity after year 4.
Review from Customer Success Dept
What are some of the best things about your team?
Everyone is best in class and enjoy helping each other. We all live by the values, especially "we've got your back"
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We have each other's backs and genuinely want to see each other succeed. We're a high performing team and expectations are set accordingly.
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Smart, fun, talented, and driven
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When we hold each other accountable
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Collaborative problem solving and willingness to hear/learn different perspectives
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
It's filled with intelligent people who are there to help you
Review from Customer Success Dept
Fun, open to failure, always learning.
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my teammates are great to work with
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People, Collaborative, and Relatively Flexible
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Missional sense of playing for a winning team.
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What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
My coworkers and the customers
Review from Customer Success Dept
Seeing our customers happy and achieving success with Outreach.
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Being challenged every day I come to work!
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Chasing wins together with this team.
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Appreciate the exposure to world class talent
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What's going wrong and how can it be improved?
I am not set up to do my job successfully in any way.
Review from Customer Success Dept
Again, focus on the people first. When you are told you're just a number and employee churn isn't a focus, it doesn't lead to real excitement about going to work.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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