Medallia Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Their directness when addressing issues, transparency, communication and availability to hear feedback or make you feel heard.
Review from Customer Success Dept · Posted a month ago
They help almost on everything, all my questions were answered
Review from Customer Success Dept
transparency with goals and willingness to answer employee questions
Review from Customer Success Dept
It's early days but they have already been very present at numerous all hands, town halls and other enablement sessions. Also very impressed with the thought leadership collateral that Medallia makes freely available.
Review from Customer Success Dept
They actually understand and value what we do as a company, that's something we lost when Leslie left.
Review from Customer Success Dept
What does the leadership team need to get better at?
Stop ignoring what employees actually need and want. Training doesn’t fix broken targets, and motivation doesn’t come from n
Review from Customer Success Dept
Employee growth, The culture has gone bad since few months
Review from Customer Success Dept
be more transparent regarding the salary scheme
Review from Customer Success Dept
Setting a clear product vision
Review from Customer Success Dept
Inspire employees by talking about the exciting things we're doing instead of fixating on billable hours (thoma bravo)
Review from Customer Success Dept
What is the best part about your compensation package?
The medical insurance and life insurance packages are great!
Review from Customer Success Dept · Posted a month ago
very good health benefits available
Review from Customer Success Dept
Very transparent and achievable bonus structure which is aligned with department and company goals. Good private healthcare package with additional add-ons and mental health days which is new for me and very much appreciated.
Review from Customer Success Dept
Pay - but we've lost so many benefits in the handful of years I've been here. I don't think getting a gym membership is making up for everything we've lost
Review from Customer Success Dept
My total comp is reasonable
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Sometimes there's a lack of empathy towards people who live far away or who are new to the job, and they expect us to act as if we've been with the company for 5 years.
Review from Customer Success Dept
We’re sold an OTE, then buried in unreachable goals, no transparency, and more busywork every year. I’d fee
Review from Customer Success Dept
Would like equity and stock options which unfortunately we dont get at medallia but other tech companies do offer them along with base pay.
Review from Customer Success Dept
I was part of an acquisition and I believe my pay was never properly evaluated upon joining Medallia.
Review from Customer Success Dept
There should be a budget and planning for regular off sites for Team Opportunities for employees to cross travel around different countries Better reimbursement program including health and travel Smart approach to share bonus, without impacting tax or less impacting tax
Review from Customer Success Dept
What are some of the best things about your team?
They are all helpful, communicative, trustworthy and proactively care for one another.
Review from Customer Success Dept · Posted a month ago
They have made my training so cozy
Review from Customer Success Dept
super smart people who are generally quite caring and interested in doing the right thing
Review from Customer Success Dept
Broad experience from a diverse group of people with quite different backgrounds. All have been very generous with their time and advice, helping to make the onboarding process even more productive.
Review from Customer Success Dept
Collaboration and dedication to doing the right thing for our clients
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
We have an extremely territorial culture
Review from Customer Success Dept
Coworkers are usually friendly here. But degree of skill discrepancy among people in same roles is bizarre, and so is the difference in contexts of projects & structure of teams. The lack of coherence also stems from hyperfocus on client delivery (versus proper training & breathable learning curve)
Review from Customer Success Dept
Be allowed by leadership to do their job, and given enablement to do that.
Review from Customer Success Dept
Coworkers are pretty focused on their day jobs. Culture is not really a thing here. Especially after WFH began and the team is grown larger, I've felt there is not much camaraderie any more.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
That sometimes we could eat together
Review from Customer Success Dept
people are what I like best
Review from Customer Success Dept
I've found it to be very collaborative and I'm surrounded by some very smart and talented people.
Review from Customer Success Dept
It's shifting more towards what is was 5 years ago
Review from Customer Success Dept
We bond because of the chaos
Review from Customer Success Dept
What needs to change to make the company culture better?
Medallia says they listen, but any feedback gets cherry-picked to support pre-decided agendas. To fix the culture, start acting on what employees actually say, not just what serves leadership?
Review from Customer Success Dept
What did you like most about the interview process?
I appreciated that it was very casual and almost more of a conversation. Also, because the company is growing, it was low-pressure and we were able to go as fast or as slow as I wanted to.
Review from Customer Success Dept
Doing an actual role play/challenge on three type of work I would be doing in the role.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
That I feel challenged and recognized for my work and effort every day.
Review from Customer Success Dept · Posted a month ago
That they pay me, and the 3 friends that I got
Review from Customer Success Dept
type of work I'm doing is interesting and challenging, great manager, great co-workers
Review from Customer Success Dept
Supporting our clients in maximising the value from our platform and ultimately deliver a better experience to their customers.
Review from Customer Success Dept
Providing solutions, advise to clients they need and seeing their joy when you do so.
Review from Customer Success Dept
What's going wrong and how can it be improved?
I have zero faith in Mark as our CEO. Our vision is good and logical but the delta between the vision and our product is massive, and we have not articulated a clear path to close that gap. We need a clearer internal path forward that aligns our product, processes and people to deliver.
Review from Customer Success Dept
Processes need to be reestablished and we need to have sales aligned with product feature set.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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