Newsela Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
It's been good and I would recommend my frields or professional network to join.
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
The leadership team listens to their employees. We have company surveys, and then an all-hands centered around the results and strategies to improve them. I have never worked for a company that has genuinely approached this topic.
Review from Customer Success Dept
Some of the new ELT seems to be really invested in making improvements to increase CSAT
Review from Customer Success Dept
I like that the leadership team is responsive to the needs of our customers and individual contributors at the company.
Review from Customer Success Dept
They are very passionate about Newsela
Review from Customer Success Dept
Focused and driven to achieve companies goals and provide excellent work environment for employees
Review from Customer Success Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of Newsela yet.
Be the first to contribute a review.
What is the best part about your compensation package?
The compensation package may not align with many other tech companies, but other tech companies will not offer you as healthy of a culture and work-life balance that Newsela does.
Review from Customer Success Dept
The base salary is competitive.
Review from Customer Success Dept
It is solid and competitive in the market
Review from Customer Success Dept
Free subscription to exercise app, Aaptiv
Review from Customer Success Dept
WFH, Health Insurance, and Unlimited PTO
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There needs to be more done around equity and access for people with disabilities or limitations. Due to medical issues, I was not able to attend company events in-person and, in one situation, no remote joining was provided. In another situation, the remote attendance setup was poorly organized
Review from Customer Success Dept
Compared to other CS positions we average at least 10k less
Review from Customer Success Dept
What are some of the best things about your team?
Newsela is intentional about who they hire, which is very apparent when working cross-functionally. Everybody is excited to be there and passionate about our goals.
Review from Customer Success Dept
My immediate team shows a lot of energy and enthusiasm.
Review from Customer Success Dept
My team is composed of people who genuinely care about the work we do and many of them, like me, have families with young children so they understand the importance of having work/life balance.
Review from Customer Success Dept
Ebryone is really smart and energetic
Review from Customer Success Dept
They are collaborative and supportive in and out of work
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Newsela yet.
Be the first to contribute a review.
What is most positive about the culture and environment at your company?
Newsela listens to its employees and keeps them informed. I don't feel in the dark about decisions like I have at past companies.
Review from Customer Success Dept
The remote first mentality is very positive at Newsela.
Review from Customer Success Dept
Bery flexible and accomodating to work life balance wnd family life
Review from Customer Success Dept
The culture is open and accepting of all people, backgrounds and races,
Review from Customer Success Dept
Everyone checks their ego at the door...no one gives off the feeling they are 'better' than anyone else
Review from Customer Success Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Newsela yet.
Be the first to contribute a review.
What did you like most about the interview process?
There aren't any Interviews reviews of Newsela yet.
Be the first to contribute a review.
What would you improve about your company's interview process?
There aren't any Interviews reviews of Newsela yet.
Be the first to contribute a review.
What makes you most happy at work?
The people I work with. I know that when I struggle or have a question, it will not be seen as annoying or needy but as a learning opportunity and step for growth.
Review from Customer Success Dept
Participating in events for my Employee Resource Group.
Review from Customer Success Dept
The opportunity to help kids
Review from Customer Success Dept
Being productive and helpful to our customers.
Review from Customer Success Dept
Freedom to set my schedule
Review from Customer Success Dept
What's going wrong and how can it be improved?
Improve equity/inclusion for those with disabilities/handicaps/conditions. Make remote attendance of events accessible and inclusive. Also, please train management on language that gives the perception that those who attend in-person are sacrificing more ("thank you for taking time away...")
Review from Customer Success Dept
What do you like best about your company?
There aren't any Outlook reviews of Newsela yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of Newsela yet.
Be the first to contribute a review.