Realtor.com Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
they put us first as a person than an employee
Review from Customer Success Dept
The transparency that is offered regarding company direction.
Review from Customer Success Dept
We have great leadership team
Review from Customer Success Dept
The fact that they care about me as a person and not just a number
Review from Customer Success Dept
they always help me to make sure i have the time and schedule for my family when I need it,
Review from Customer Success Dept
What does the leadership team need to get better at?
Understanding the resourcing limitations within the company to execute on their vision
Review from Customer Success Dept
What is the best part about your compensation package?
commissions and over time pay.
Review from Customer Success Dept
I like our PTO benefits
Review from Customer Success Dept
holiday pay holiday pay holiday pay
Review from Customer Success Dept
The on target goals are constantly evaluated and adjusted to match realistic expectations, while simultaneously allowing for stretch goal wins.
Review from Customer Success Dept
Our health insurance and tuition reimbursment
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
My compensation is not aligned with the market compensation data for similar roles, also there is not enough spread between my compensation and the compensation of my direct reports who have a much smaller scope of responsibility and level of experience and expertise.
Review from Customer Success Dept
Due to rent/mortgages being expensive and all need are not meet due to price raising
Review from Customer Success Dept
Cost of living wage - salary should match cost of living percentage increase
Review from Customer Success Dept
"In a competitive market" - sorry, had to go there :) though really, there are many other companies with similar positions who exceed our base pay. I am here for personal growth, company culture and the people. So that alone has great value though if we are discussing rate of pay, close to call.
Review from Customer Success Dept
I really want a limited schedule, and I feel like our pay is not enough to sustain us in the real world. The commission closes are way to small
Review from Customer Success Dept
What are some of the best things about your team?
we are empathetic to each other and we cheer each other
Review from Customer Success Dept
Great team effort and support
Review from Customer Success Dept
we support each other and cheer up each other and care about each other
Review from Customer Success Dept
Culture and support, both inside and outside of work.
Review from Customer Success Dept
I have a small team and we are able to communicate effectively and provide each other support as our manager often check outs and is not available
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
I think its more interaction is needed
Review from Customer Success Dept
I just don't fit in on my new team much. They are fine people though.
Review from Customer Success Dept
Crossfunctional communication and inter-department projects do not go well. No one is in charge, the right hand doesn't know what the left is doing. The ideas of the employees are not acted upon until they've been changed by management to something entirely different.
Review from Customer Success Dept
be accepting of all age groups. i'm the oldest on my team and when they plan events, it seems to be events suited to their age groups
Review from Customer Success Dept
There is a lot of over engineering of processes and excess meetings that prohibit timely decision making and action. Co-workers and Executive Leaders. Co-workers need more training on decision making and bias for action and to stop hiding behind collaboration because their decision making is weak.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
the people and how we are value as humans
Review from Customer Success Dept
The opportunity to provide feedback and the committment of the company to take action.
Review from Customer Success Dept
Great environment all very supportive
Review from Customer Success Dept
That my manager got to know me and we bond over random things but still know what we have to do
Review from Customer Success Dept
the people my team my managment
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
my check and the people I work with
Review from Customer Success Dept
The opportunity to work remotely.
Review from Customer Success Dept
My team member are the best and management very supportive
Review from Customer Success Dept
talking to my co workers
Review from Customer Success Dept
my check my team my
Review from Customer Success Dept
What's going wrong and how can it be improved?
system issues that create customer issues. Poor interdepartmental communication results in frustrated customers. Issues taking too long to resolve and little or no explanation for those of us that are required to deal with the customers anger and frustration.
Review from Customer Success Dept
too many irate customers. Issues not being resolved in timely manner. Non customer facing roles do not provide adequate explanantion for issue or for any of the work that they process. When asked by customer why issue or work was done customer facing roles are left with no way to explain clearly.
Review from Customer Success Dept
getting more opportunities with other positions, it seems like other departments are only hiring and moving people up every 8mnths to a year. getting more agents so we are able to get more transfers. we will sit and wait for minutes for no agents to respond and then loose the consumer.
Review from Customer Success Dept
Leads are not that good.
Review from Customer Success Dept
I just hate being stressed about hitting specific numbers.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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