ShipBob Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Transperancy on anything and everything.
Review from Customer Success Dept
The transparency and access they give you to how the business is run and performing
Review from Customer Success Dept
They are extremely transparent with the entire organization
Review from Customer Success Dept
Always available and willing to go the distance alongside you.
Review from Customer Success Dept
That you can reach out to them for anything and everything, without thinking twice. They are just great.
Review from Customer Success Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of ShipBob yet.
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What is the best part about your compensation package?
I got what I asked
Review from Customer Success Dept
The way the structure has been split for maximum tax saving
Review from Customer Success Dept
Medical policy is good as it covers my mother.
Review from Customer Success Dept
The Flexi pay options are great.
Review from Customer Success Dept
Leaves, and work from home option
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I believe the pay could be better for the tenured members of the company
Review from Customer Success Dept
Increased 401k match, and higher salary that is more industry competitive
Review from Customer Success Dept
Salary is much lower than the market and bonuses are based on KPIs that have not been adjusted for several quarters. Bonuses don't scale properly and what worked when the company was smaller doesn't work given the current scale.
Review from Customer Success Dept
What are some of the best things about your team?
Supportinve, Helpful, Thoughtful and Engaging
Review from Customer Success Dept
All Hands and AMA's are a great way to learn more about the company, executives, and our mission
Review from Customer Success Dept
Everyone is friendly and typically willing to help
Review from Customer Success Dept
Everyone is extremely smart and eager to do their best work everyday.
Review from Customer Success Dept
Highly motivated by helping Merchants
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of ShipBob yet.
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What is most positive about the culture and environment at your company?
Transperancy and approachable leadership. Thoughful to our wellbeing
Review from Customer Success Dept
Many different peer groups available
Review from Customer Success Dept
Everyone is aligned with the goals of the company and we all want to achieve them together
Review from Customer Success Dept
The smiling faces staring at the problems we come across.
Review from Customer Success Dept
Happy faces and supportive management
Review from Customer Success Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of ShipBob yet.
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What did you like most about the interview process?
Immediate feedback on the pros and cons of your candiature
Review from Customer Success Dept
Meeting all the groups I would work with
Review from Customer Success Dept
The process was efficient. They got back to me with feedback in a timely fashion and it wasn't drawn out.
Review from Customer Success Dept
Very Interactive and driven by a helping mindset.
Review from Customer Success Dept
That the interview process made me feel comfortable and welcome even before I was hired. I could sense the positive culture in the way I was interviewed.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
The work and the importance provided to each individual in the organization
Review from Customer Success Dept
Having impact and career opportunities, feeling valued for what I do
Review from Customer Success Dept
Helping others, especially new members of the team!
Review from Customer Success Dept
The positive outlook that everyone seems to share
Review from Customer Success Dept
Getting a thumbs up from our Merchants!!
Review from Customer Success Dept
What's going wrong and how can it be improved?
Some overpromising in the sales cycle, which isn't uncommon. Main issues are related to slow support responses due to no direct contacts at the FC level and outsourced fulfillment centers. Leads to multiple day lags to get anything resolved and frustrated merchants.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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