ShipBob Employee Reviews
Out of 860 ShipBob employee reviews, 97% were positive. The remaining 3% were constructive reviews with the goal of helping ShipBob improve their work culture. The Operations team, with 100% positive reviews, reports the best experience at ShipBob compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 9% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Helpful and always inspiring our team and other team members, we are like friends.
They listen. And take actions promptly. Inclusive culture.
The leadership team does a great job of explaining the WHY behind our decisions and actions as a company. You are never left in the dark and they take time to share our strategy with associates at all levels.
Great leadership, very good culture
There’s a healthy mix of first time executives and seasoned veterans on the leadership team. Sometimes it leads to discordance. But more often, it leads to innovation. How the leadership team approaches communication and aligns on dissemination is going to define the company’s succ
What does the leadership team need to get better at?
Case management needs to improve. Few people only do easy work and others hard work. Team Leads are completely biased and favouritism has ruined the experience. I regert leaving my old company for this.
Recognizing good work and integrity, not just seniority/tenure and popularity.
Review from Marketing Dept
What is the best part about your compensation package?
It's base is competitive in the market.
Benefits, which are over and above to our CTC and a global consistency.
Best package offered as per industry standard
In line with market rate for my position, and compensation has increased fairly with performance
Uncapped commission. You get what you put in
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel that our equity needs to be more balanced with higher rewards and yearly renewals not just a once and done grant.
Overall, I believe ShipBob’s total compensation strategy is above market. Our healthcare and PTO benefits are world-class. Even with the recent restructuring, our equity plan and 401K offerings are below standard. Cash compensation is hit or miss. Though, we’re proactive about re-band
Seeking global alignment where possible.
Review from Executive Dept
Looking at my past pay, experience and education I truly deserve more compensation. Also considering the work timing it is must.
The work ive done the experience that i have, i believe that im not being compensated fairly. The benefits are next to negligible for India.
Review from Customer Support Dept
What are some of the best things about your team?
Everyone is very helpful and co-operative.
They are polite, they listen, they support and help too.
Everyone works well together on the team.
High character people, very intelligent and challenge me to be better
Everyone strives to help each other, every day. No one is left behind!
What do your coworkers need to improve and how could you work together better?
There is a lot of pettiness and popularity contests that affect the day-to-day work.
Review from Marketing Dept
What is most positive about the culture and environment at your company?
It is completely neutral and fair as of now.
It's lateral. I can share anything and everything to my seniors. There is positive work life balance too.
The team atmosphere and the commitment to development.
Diversity at global level, and transparency in everything
Great, postive, innovative and fast paced
What needs to change to make the company culture better?
Structure and standardization is needed to help push new initatives
What did you like most about the interview process?
Interactive and leadership always listen to our part as well.
Great interview process, well structured
Focus on people who not only help us level up on a performance level but culture level as well
1 main HR contact theoughout facilitating the process and helping with prep
Review from Sales Dept
The kindness, knowledge, openness and sincerity 9f the Team!
Review from Operations Dept
What would you improve about your company's interview process?
Cut back on number of people to interview with especially for referals
What makes you most happy at work?
My work being acknowledged. My limitations are not focused as my weakness. Great support from entire leadership.
Tackling a new challenge as a team
Making merchants happy! We truly want to see them succeed.
When I intro our B2B offering to a new merchant and see how suprised they are we can handle nearly all their supply chain.
Review from Sales Dept
The people, work together as a team, help each other
Review from Operations Dept
What's going wrong and how can it be improved?
Some overpromising in the sales cycle, which isn't uncommon. Main issues are related to slow support responses due to no direct contacts at the FC level and outsourced fulfillment centers. Leads to multiple day lags to get anything resolved and frustrated merchants.
Review from Customer Success Dept
Stop rewarding people for being popular, cheating the system, and going behind their coworkers backs. Start rewarding integrity and good work.
Review from Marketing Dept
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What would you most like to see improved at your company?
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