IBM Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
I've appreciated the onboarding time period, meeting my team, and learning the new technology.
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
I have had a great experience working and my coworkers are amazing.
Review from Customer Success Dept
What do you like best about the leadership team?
The transparency with the team.
Review from Customer Success Dept
communication, collaboration, clear objective and metrics
Review from Customer Success Dept
the way they apply the company's culture
Review from Customer Success Dept
How open they are with communicating
Review from Customer Success Dept
They try to get to know you as a person.
Review from Customer Success Dept
What does the leadership team need to get better at?
Compensation. Work/Life balance of managers. Career growth for IC's. Definition of plan for growth of PS.
Review from Customer Success Dept
respond instead of react under pressure
Review from Customer Success Dept
Communicating their and our gaols. The appreciation should and could be higher.
Review from Customer Success Dept
Not sure about this .
Review from Customer Success Dept
Find a way to send messages down the line effectively. Leadership feels VERY far away and VERY far removed from our day-to-day and even practice.
Review from Customer Success Dept
What is the best part about your compensation package?
Salary is competitive for the market.
Review from Customer Success Dept
The best part is the bonus
Review from Customer Success Dept
Bonus, incentives and stocks. I like very much to know about the existence of different levels
Review from Customer Success Dept
RSUs are a huge attraction
Review from Customer Success Dept
The vacation time and time off.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
People team refuses to discuss pay ranges for potential promotions. Or a metro rate increase for my city (the state overall is low, but the city I live in specifically is very expensive)
Review from Customer Success Dept
receive criticism instead of relevant feedback on goals achieved
Review from Customer Success Dept
Red tape used to prevent correct role/salary/RSUs when hired (transfer). Zero pragmatism from people/comp teams, no accountability. Cost of living crisis, energy at crazy prices, and UK inflation >11% means I'm struggling (on tech salary). Last pay rise was also well below inflation (3%) Pension bad
Review from Customer Success Dept
Competitive pay and benefits as per the markets
Review from Customer Success Dept
Payrises are not in line with inflation by a long way - more should be done to keep them to the required level to at least match inflation.
Review from Customer Success Dept
What are some of the best things about your team?
Open conversations with lots of opportunity to learn and chitchat.
Review from Customer Success Dept
the support each other and collaborate really well.
Review from Customer Success Dept
the people who starts with me is pretty senior
Review from Customer Success Dept
Ability to help each other out, teamwork, reliability
Review from Customer Success Dept
Everyone is super helpful and just genuinely good people.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
strive for situational awareness and accountability
Review from Customer Success Dept
Collaboration, empathy and listening skills
Review from Customer Success Dept
we do work good, but not looking forward to it. I like working from home.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Everyone is open and inclusive.
Review from Customer Success Dept
most positive thing is the people and working remote
Review from Customer Success Dept
I like very much the Hashicorp culture and principles. The most positive thing is that executive team is keeping in mind these principles
Review from Customer Success Dept
Everyone is friendly and willing to help each other
Review from Customer Success Dept
The diversity and inclusion is awesome!
Review from Customer Success Dept
What needs to change to make the company culture better?
follow the principles for all interactions within the organization
Review from Customer Success Dept
Need to provide activities and competitions in terms of sports.
Review from Customer Success Dept
44hrs of billable work per week is archaic and insane. More time allowed to do learning and skill-up work should be valued. I'm sure executives could afford a pay cut so that we don't have to PRODUCE PRODUCE PRODUCE all the time. Capitalistic thinking is not sustainable for exploited workers
Review from Customer Success Dept
What did you like most about the interview process?
Casual feel and easygoing atmosphere which eased off the interview anxiety & I could perform better.
Review from Customer Success Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of IBM yet.
Be the first to contribute a review.
What makes you most happy at work?
Everyday is learning something new.
Review from Customer Success Dept
Learning the new technology and playing in the lab env.
Review from Customer Success Dept
To belong a company with products like Hashicorp products. I believe a lot on them
Review from Customer Success Dept
Helping my customers achieve their goals
Review from Customer Success Dept
The flexibility of working from home or going into the office.
Review from Customer Success Dept
What's going wrong and how can it be improved?
VP fired our Senior Director/Leader Jason Berkin without forming a transition plan, communicating a plan or clear reasoning for the quick exit which has left the team reeling in the decision making ability of executive leadership. This has created a hostile work environment for me and my co workers.
Review from Customer Success Dept
I am ok with my work but I am just not excited about customer service in general.
Review from Customer Success Dept
I work in Security Expert Labs where we are very dependent on the quality of our products. Sadly we have been laking on improvements in the last years and it is a day to day struggle to get the offering management involved. Even for things they acknowledge for being bad. This is very exhausting!
Review from Customer Success Dept
What do you like best about your company?
There aren't any Outlook reviews of IBM yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of IBM yet.
Be the first to contribute a review.