Klaviyo Customer Success Department Employee Reviews

Everyone is willing to collaborate and is focused on the customer. It is refreshing to be at a place that puts customer experience and success front and center.

Review from Customer Success Dept

so far so good :)

Review from Customer Success Dept

Exceeding expectations. I feel supported and excited to be part of the team.

Review from Customer Success Dept

My experience has been great! The onboarding process was very smooth and educational while extremely impactful. I was able to hit the ground running and begin making an impact for my team and the company as a whole.

Review from Customer Success Dept

I feel in that sweet spot of doing something I love and am knowledgable in, but am also challenged every day in a way that has allowed me to grow. On top of that I feel heard, known by way of my personal goals in where I want to go, and cared for. Have brought on a friend I love it so much.

Review from Customer Success Dept

Super transparent and gives opportunities for many Q&A sessions to get anything unanswered, answered.

Review from Customer Success Dept

They try to be transparent.

Review from Customer Success Dept

The leadership team just cares, for starters. From the very top. That is huge. They care about the mission, they care about their people, and they care about their customers. Everything bleeds for there regarding communication, consistency, etc.

Review from Customer Success Dept

My manager challenges me (In a good way!) & helps me to grow and develop as an individual contributor.

Review from Customer Success Dept

They seem down-to-earth and relatively good at analyzing the competitive pressures we're under.

Review from Customer Success Dept

Medical plans are in line with my needs and take care of me and my family. Also the book program is a nice touch.

Review from Customer Success Dept

Stock and Insurance package options

Review from Customer Success Dept

Just returned from 4 months of parental leave which was a gift, and I have returned refreshed and ready to get back to work. I do love how thorough the package is though from parental care, to health care, to education (LOVE the book compensation)... just that it covers a lot.

Review from Customer Success Dept

Fair Salary! Also the parental leave is phenomenal

Review from Customer Success Dept

Private healthcare for me and my partner, compensation to travel to the office, free books!!

Review from Customer Success Dept

Getting a promotion and more stock options.

Review from Customer Success Dept

The level of expertise needed to do my job doesn't seem equal to my salary and experience or similar roles at other companies in my general area.

Review from Customer Success Dept · See Klaviyo's Response

I feel undervalued and not recognized. I perform well at this company, and have often exceeded the expectations in my role. The transition of different HR programs/deployment of new review cycles impacted many peoples salary. I wont see pay adjustments until nearly 2 years of being employed here.

Review from Customer Success Dept · See Klaviyo's Response

I've been a the company for a long time and have been on a few different teams. Instead of looking at everything I've done, it seems like anytime I'm part of a new team, although it is framed as a "great opportunity" it feels like I have to basically start over. And the great opp = Lateral move

Review from Customer Success Dept · See Klaviyo's Response

Increased salaries that go beyond making adjustments for inflation. We can never exceed if you're only making up for the bare minimum.

Review from Customer Success Dept

Every single person at Klaviyo is friendly, collaborative and excited to be a part of Klaviyo.

Review from Customer Success Dept

We come from different backgrounds and experiences and it allows us to share and pick each-others brains in a way that is collaborative and improves learning across the board.

Review from Customer Success Dept

Collaboration and synergy . I enjoy my team.

Review from Customer Success Dept

Everyone is ready to jump in and help each other, and everyone is SO SMART and kind.

Review from Customer Success Dept

They are always willing to help with the smallest problem, there's a great sense of collaboration

Review from Customer Success Dept

Everyone is very collaborative and looking for you to succeed.

Review from Customer Success Dept

Transparency and the uptick in diversity in the company

Review from Customer Success Dept

The trust. I trust my coworkers, my manager, the leadership, and anyone who reaches out to interact/ask questions/etc. So the trust, which allows for autonomy, projects not getting blocked by politics, and sh*t getting done... and done really well.

Review from Customer Success Dept

Working with very bright, motivated & hard working people!

Review from Customer Success Dept

Everyone is respectful, collaborative, and engaged.

Review from Customer Success Dept

The new challenges each day

Review from Customer Success Dept

Remote work and working with various teams on project. Manage my team as well

Review from Customer Success Dept

The fact that I get to help people WIN! Working for a company that I have conviction about, and getting to share that with others in practical ways.

Review from Customer Success Dept

Collaborating with my team to solve interesting problems together.

Review from Customer Success Dept

Helping our customers achieve their goals

Review from Customer Success Dept

the organization of data, the lack of BIPOC diversity correlating to the number of new hires, the lack of tracking ownership

Review from Customer Success Dept · See Klaviyo's Response

I do not dream of labor or get excited over labor

Review from Customer Success Dept