Mixpanel Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Willingness to try new things, open communication
Review from Customer Success Dept
Some of the leadership have foresight and do value staff. Although at regional level somehow leadership (or NO leadership) can be felt
Review from Customer Success Dept
I enjoy that they put a lot of effort and emphasis on being available and open to their employees. From regularly scheduled AMAs to All-Hands and alway creating different channels of communication - there's definitely effort being put forward.
Review from Customer Success Dept
They are relatively open and transparent with decisions made
Review from Customer Success Dept
Vision is good. I agree with most of the strategic decisions we make
Review from Customer Success Dept
What does the leadership team need to get better at?
Lots of issues caused by leadership in the past year with role changes, poor communication, lack of empathy.
Review from Customer Success Dept
Communication, giving people a heads up before major changes are coming, and being open to feedback when things dont go well.
Review from Customer Success Dept
What is the best part about your compensation package?
Benefits and balance between work and personal life
Review from Customer Success Dept
Medical Benefits, Commissions, Other Perks
Review from Customer Success Dept
My salary. I think i am paid highly
Review from Customer Success Dept
Great compensation package that puts Health and Wellbeing at the centre of it with various resources alongside a good bonus scheme for my role.
Review from Customer Success Dept
our wellness benefit and monthly work from home stipend are very flexible and are a really nice bonus. Also, I'm not a parent yet but our new parental leave policy is INCREDIBLE
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
With so many changes across the the org and different department, I don't feel fairly compensated for my title, especially in this industry. These changes also disrupted promotional tracks. Nor do I feel like they keep up with inflation.
Review from Customer Success Dept
The pay disparity of US employees vs the rest of the world is a disgrace. Pay us for the job we're doing and the value we bring to the company, not what you think you can get away with because of "industry standards".
Review from Customer Success Dept
Compensation has been increased over time but I am now being approached for roles at other companies that pay more than my current package. I have also been promoted a few times since joining at the comp increases at each step have fallen behind other companies offers.
Review from Customer Success Dept
I don't have trust in the data provided by the salary consultants. We'd raised before that they seemed wrong ie too low, particularly when we were interviewing candidates and their expectations were all higher. Afterwards - a couple months after we raised the issue - the ranges were up adjusted
Review from Customer Success Dept
People doing the same job as me in the US get paid 40-50% more than me
Review from Customer Success Dept
What are some of the best things about your team?
We hire good people who want to do well, and do what is best for our customers
Review from Customer Success Dept
We work together as a team
Review from Customer Success Dept
My manager really cares about the team and makes good decisions
Review from Customer Success Dept
Very supportive and collaborative environment and this is reiterated throughout the company with the values
Review from Customer Success Dept
Everyone is helping each other
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
willingness to help and being open
Review from Customer Success Dept
The people live out the culture
Review from Customer Success Dept
I love doing in person events and working in person in the office
Review from Customer Success Dept
Your work is recognised by individuals, your manager and throughout the year with awards both team level and company wide
Review from Customer Success Dept
Mixpanel is a very supportive helpful environmennt
Review from Customer Success Dept
What needs to change to make the company culture better?
Everything i've said in previous answers. Pay people what they're worth
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
New challenges and working with colleagues to solve them
Review from Customer Success Dept
Working with great talents in the company
Review from Customer Success Dept
Helping customers is really the best
Review from Customer Success Dept
support from team and individuals in the company
Review from Customer Success Dept
I have autonomy to work with my customers how I see fit and experiment with new techniques, I am rewarded and recognized for those efforts, and I love our product (provides complex customer questions to answer).
Review from Customer Success Dept
What's going wrong and how can it be improved?
We don't win big deals against our competitors, and in the market we see competitors and other companies making big moves and improvements, while we don't
Review from Customer Success Dept
Same answers as all the others. Plus i honestly don't know long term if what we're doing as a company can grow much further than it already has.
Review from Customer Success Dept
I've been here for a while and the work is pretty much the same. This might be because the pandemic has stopped travel, but working with the same customers month after months can be boring when everything is in a holding pattern.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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