Integral Ad Science Customer Success Department Employee Reviews

After 3 years in, I noticed a huge gap in transparency about everything -- new initiatives before they are launched so there is room for feedback/improvement from lower level staff, base salary range on job profiles, getting at least 3% raise each year if company performed well

Review from Customer Success Dept

Experience has been great so far. I feel very supported and am learning something new every week.

Review from Customer Success Dept

There is so much potential however there hasn't been enough forward movement on major things that the company has said they are working on and going to address, such as product improvements, career pathing, technical resource support. It is challenging to be part of the client facing teams as such.

Review from Customer Success Dept

My best work experience! IAS enables me to grow in the digital media industry

Review from Customer Success Dept

I am well valued, I learn every day, my colleagues and my company give me

Review from Customer Success Dept

Leadership is very transparent, approachable and available. They are also very vocal in company mode of communications, making me feel like I matter at the company.

Review from Customer Success Dept

Inclusive leaders that are reachable

Review from Customer Success Dept

lots of communication of initiatives

Review from Customer Success Dept

Like that we have a diverse squad and that they are open to feedback from any level in the company

Review from Customer Success Dept

I think our l'ship team is active in the industry, making lots of impressions across the industry

Review from Customer Success Dept

All you care about it seems to be chasing revenue even after you have already achieved the goal, you should learn to respectfully pay your employees to better align with industry levels especially in bigger city locations. You should also ensure to create transparency in job postings for base salary

Review from Customer Success Dept

Equity and all around healthcare benefits

Review from Customer Success Dept

Good Bonus scheme and yearly wellbeing stipend

Review from Customer Success Dept

fix and bonus well balanced

Review from Customer Success Dept

I don't use our general benefits. However I'd like to see more meditation or talkspace type benefits. Anything childcare related would also be nice - my husband worked at a company that had a partnership with Bright Horizons which we used when we had to travel for work

Review from Customer Success Dept

Quarterly bonus. Stocks. I do think that the healthcare is not the best, but given the other benefits, not as big of a concern

Review from Customer Success Dept

I wish the health insurance deductibles were lower so I can get tested for things beyond the basic preventative care (catching cancers etc issues ahead of time), I did not get any raise for 3 years until I had to ask my VP, that is unacceptable for a high performer employee

Review from Customer Success Dept

Direction for forward movement in position. More clarity on Quotas with easier access and clarity to data points Compensation for supporting additional accounts when employees are on long term leave

Review from Customer Success Dept

Better benefits and salary transparency - people tend not to talk about salaries because it's very based on the individual.

Review from Customer Success Dept

In my onboarding process, my potential salary was not brought up until I had the contract in hand and it did not leave me any room to negotiate or discuss, I felt like I had to accept it or I didn't have the job

Review from Customer Success Dept

It'd be great to take into consideration years of relevant experience and not just experience at IAS

Review from Customer Success Dept

my team is curious and looking to be challenged and work hard, however I can't say the same about a few Sales team members who don't understand tech but are put in the front seat when trying to go out and sell, IAS should hire more technical Sales people

Review from Customer Success Dept

My team is very available and willing to help. From my first day, I have felt like my role matters.

Review from Customer Success Dept

Knowledgable and down to earth

Review from Customer Success Dept

they have initiatives, and are help when it is needed

Review from Customer Success Dept

Smart people, always willing to help

Review from Customer Success Dept

The health related perks, stipend, my teammates, flexibility to manage my work

Review from Customer Success Dept

Everyone is energetic about work and outside of work. Makes me excited to come into the office.

Review from Customer Success Dept

Work-life balance and no blaming culture

Review from Customer Success Dept

open minded people, inclusion, etc

Review from Customer Success Dept

The ability to grow, the support of leadership, and ability to bring your authentic self

Review from Customer Success Dept

The reactivity of the HR team in making the decision to hire vs. uncertainty.

Review from Customer Success Dept

I got to meet lots of different members of the team.

Review from Customer Success Dept

The flexibility to do my work my way, however I do notice how our UI is a mess and not much is fixed for a long time which is harder to navigate when I have to explain that to my customer

Review from Customer Success Dept

In person interaction and help, stocked pantry and awesome office managers/staff.

Review from Customer Success Dept

Our company's mission and clients I get to work with

Review from Customer Success Dept

colleagues, the product, the company

Review from Customer Success Dept

i love being in a leadership spot where I can help guide those in their professional development

Review from Customer Success Dept

It is frustrating when products and resources are not fixed and addressed in a timely matter. this makes the day to day difficult and causes a lot of burnout.

Review from Customer Success Dept