NETSCOUT Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
I love working at Netscout. I hope to spend the rest of my time working here.
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Fantastic - an outstanding environment, great people and a wonderful culture.
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What do you like best about the leadership team?
They are transparent. That word is thrown out frequently in society but few actually embody and practice it. Our leadership team does.
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Humanity, long term stability, capacity to re-learn at some management levels
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Clear communication of goals and breakdown of workers role in achieving them
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My management team listens, and provides active feedback. I feel my voice is heard.
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Their focus on corporate compliance.
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What does the leadership team need to get better at?
Focus on the internals of the organization not just what makes good headlines. Also a little communication would be nice. We are so silo'd it slows down actual work. Also executives stifle open communication
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Communicate clear vision and realistic plans for the near future/future. Some people seem to be too far from reality/customer's needs.
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Communicating the vision of the business. Allowing others to make decisions, and supporting them in being applied. Sticking to decisions made for a longer period of time to allow them to be fully actioned rather than changing them in the near term.
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Communicating. The vision, mission and direction. Global awareness in the industary.
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What is the best part about your compensation package?
The company is good about absorbing cost instead of passing them on to the employees. Netscout is fair and looks at a larger picture of our benefits and makes them a priority.
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Salary and not much else
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We get to eat, clothe and house ourselves? What an odd question
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The best part of my compensation package is that it allows me to provide for my family.
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The company health insurance plan.
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Why do you feel undervalued and what would make you feel better about your compensation?
More regular yearly increases, bonuses are good, but my salary has not increased a lot since I joined the company (starting to feel the pinch in these economically hard times) and am considering looking for alternative employment to get my salary re-aligned.
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Benefits seem to be "old-school" (e.g. sick days, PTO limited after 9 years of service). Health Ins is good, though
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What are some of the best things about your team?
We're all focused on the growth and development of shared knowledge. We share information freely across the entire company. Netscout embodies that culture.
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Experience, skills, openness to learn, capacity to work under stress
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Great spread of knowledge and co-operative approach to problem solving, the resulting camaraderie and occasional bouts of humour improve the working day
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Technical ability and willingness to help.
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Professional, caring people - we work together on any challenge as a team - NETSCOUT is a special place to work.
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What do your coworkers need to improve and how could you work together better?
Listening to ideas on how to improve rather than being stuck in the 90s from a process and procedures perspective.
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What is most positive about the culture and environment at your company?
It promotes growth and development, both professionally and personnel.
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There is at least formal following the rules and correctness in dealing with employees
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A general sense of shared mission and the associated camaraderie.
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The flexibility in terms of work life balance.
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The camaraderie, supportive people whether in management or as colleague - a great place to work.
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What needs to change to make the company culture better?
The company must be more agile...
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A better understanding of all members of the company globally and their differences.
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What did you like most about the interview process?
I received ongoing feedback about the next steps in the process.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of NETSCOUT yet.
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What makes you most happy at work?
The people I work with, the support I feel from the executive team to my manager.
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I enjoy the stable work environment working with knowledgeable team members.
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When my team solves a difficult issue or completes an important task.
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Working on projects in a group setting that provide value to NETSCOUT.
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Solving problems (my own and others)
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What's going wrong and how can it be improved?
Being a data company we really lag behind in using the position to our advantage, maybe already too late. There are arbitrary rules - 'back to office every day'. Salary not growing for years while inflation is rampant. Offices and positions outside the US basically don't matter / exist.
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The job itself is still about the same. No chance to do something different or move somewhere.
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Escalation to engineering often takes to long and result in no root cause found.
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Generally reliance on old processes and methods. Decisions are only made at the top and cancelled or reworked resulting in no-one ever starting to work on them as they will change before the week ends.
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What do you like best about your company?
Training and education is a priority.
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What would you most like to see improved at your company?
Creating opportunity for horizontal growth.
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