Smarsh Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Focus on goals that are understandable with progress towards them being measurable.
Review from Customer Success Dept
Always embrace the impossible and inspire confidence.
Review from Customer Success Dept
Open, honest, caring, and direct communication.
Review from Customer Success Dept
It is accessible to all
Review from Customer Success Dept
They are driven to maximize customer and investor investments. They also understand that we need great people to execute on company objective, they ensure staff have all they need to be successful and they are understanding and compassionate when needed.
Review from Customer Success Dept
What does the leadership team need to get better at?
Clarity of vision and a greater attention span
Review from Customer Success Dept
What is the best part about your compensation package?
Unlimited vacation time and being allowed to actually take it.
Review from Customer Success Dept
basic, PF, other allowances, variable
Review from Customer Success Dept
Coverage for mass-transit and biking (not that we're doing any commuting right now).
Review from Customer Success Dept
They gave me stock options
Review from Customer Success Dept
We have a good benefits package
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better parental leave and better annual base salary.
Review from Customer Success Dept
I would love a tiered and transparent system showing all compensation (at least to a boil and below). Names would be left off, but I would to know if I
Review from Customer Success Dept
I feel my base salary should be $10k higher based on the duties I perform.
Review from Customer Success Dept
I feel undervalued because of my compensation
Review from Customer Success Dept
What are some of the best things about your team?
They know what they are doing and are solid problem solvers.
Review from Customer Success Dept
Team work, helping and supporting each other to achieve company goal.
Review from Customer Success Dept
They are fun, hard-working, smart techs to love to onboard customers successfully.
Review from Customer Success Dept
We support each other and genuinely get along. I look forward to working with them every day.
Review from Customer Success Dept
Everyone collaborates as a team.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Supportive of positive efforts & improvements.
Review from Customer Success Dept
Team always help each other, even cross functional team also very collaborative.
Review from Customer Success Dept
There is a motto, People First, that is actually followed at Smarsh.
Review from Customer Success Dept
The goals are very transparent and consistent.
Review from Customer Success Dept
We're kicking butt in the marketplace and it drives us
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
There aren't any Interviews reviews of Smarsh yet.
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What would you improve about your company's interview process?
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What makes you most happy at work?
Delivering milestones to customers in a way that supports what they in turn have to do with Smarsh products and services.
Review from Customer Success Dept
Team, challenging work, working to wards goal, helping team members and other product's team members.
Review from Customer Success Dept
The "thank yous" from customers.
Review from Customer Success Dept
Ability to get things done.
Review from Customer Success Dept
When we win a deal!
Review from Customer Success Dept
What's going wrong and how can it be improved?
There are times when it feels like I'm on an island with issues that go beyond my department. We need clearer processes. I don't know that non-customer facing teams fully understand the challenge of working with customer and not having anything to offer in terms of answers.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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