Smarsh Employee Reviews
Out of 731 Smarsh employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping Smarsh improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Smarsh compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 15% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Engineering Dept
This is a great place to work. I feel valued and that I have a real future here.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Transparency and Commitment to Growth
Review from Engineering Dept
That I am valued and not just an asset on a ledger somewhere.
Review from Customer Support Dept
I believe they care about the employees.
Review from Customer Support Dept
We have open communication, and all teams work well together.
Review from Customer Support Dept
Focus on goals that are understandable with progress towards them being measurable.
Review from Customer Success Dept
What does the leadership team need to get better at?
Stop focusing on sales! Stop hiring more salespeople! Stop only showing what sales is doing at every large company meeting! This is a common theme that the execs seem to keep missing. Make our product better and stop talking about sales, sales numbers, bookings and the things only THEY care about.
Review from Engineering Dept
Clarity of vision and a greater attention span
Review from Customer Success Dept
Communication and genuine involvement and understanding about key projects and initiatives at the company. Our leadership mostly feels like absentee parents.
Review from Operations Dept
Focus on inclusive hiring practices. Communicate transparently with employees more than once a quarter.
Review from Operations Dept
Care more about the staff. Management here is horrible.
Review from Customer Support Dept
What is the best part about your compensation package?
Added benefits that are provided
Review from IT Dept
Benefits are great when compared to the industry
Review from Engineering Dept
The Unlimited PTO is great.
Review from Customer Support Dept
The healthcare is nice, and I appreciate the added bonus incentives
Review from Customer Support Dept
Unlimited vacation time and being allowed to actually take it.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Based on recent market research, the base salary could be higher.
Review from Finance Dept
Based on starting salaries for new employees for same/similar position.
Review from Customer Support Dept
Considering experience and work pressure ,feel that compensation can be adjusted to market value rest all good .
Review from Customer Support Dept
I would prefer a higher hourly wage.
Review from Customer Support Dept
Better parental leave and better annual base salary.
Review from Customer Success Dept
What are some of the best things about your team?
Friendly yet professional. Highly engaged
Review from Engineering Dept
That we try to make sure that everyone is up to date and aware of what is going on.
Review from Customer Support Dept
My team always look for ways to help.
Review from Customer Support Dept
We work together to build tribal knowlege, support the company culture, and communicate in effective ways. we have fun together as well and work to resolve issues efficiently.
Review from Customer Support Dept
They know what they are doing and are solid problem solvers.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Caring about their coworkers more and their productivity a bit less.
Review from Operations Dept
There are certain members of my team that make my job harder.
Review from Customer Support Dept
A yes/no answer is tough. Many of my direct coworkers constantly miss deadlines and aren't held accountable for it. I do enjoy working with the people who get it done & on time OR communicate when they need to miss a deliverable.
What is most positive about the culture and environment at your company?
It inspires us to do beyond our current job
Review from Engineering Dept
That we are all valued for the contribution that we are making.
Review from Customer Support Dept
Very friendly and helpful colleagues.
Review from Customer Support Dept
We put People first always
Review from Customer Support Dept
Supportive of positive efforts & improvements.
Review from Customer Success Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Smarsh yet.
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What did you like most about the interview process?
TA team tell us about every step and feedback being shared
Review from Engineering Dept
The recruiter was very helpful and knowledgeable.
Review from HR Dept
The warm friendly recruiter who took his time with me.
Review from HR Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Smarsh yet.
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What makes you most happy at work?
Opportunities to do more. Learn more and grow
Review from Engineering Dept
That I am a remote employee and that I can work from anywhere I choose.
Review from Customer Support Dept
I'm constantly given positive feedback, helped with my growth as a rep and feel like I am learning more all the time.
Review from Customer Support Dept
Delivering milestones to customers in a way that supports what they in turn have to do with Smarsh products and services.
Review from Customer Success Dept
When things actually work as intended
Review from Customer Support Dept
What's going wrong and how can it be improved?
Difficult accounts to manage on a daily basis.
Review from Customer Support Dept
Make the damn product work consistently. If we do that, the bookings will come with little to no effort on our part.
Review from Engineering Dept
Unsure if this role is giving me the skills and experience to progress my career.
Review from Customer Support Dept
There are times when it feels like I'm on an island with issues that go beyond my department. We need clearer processes. I don't know that non-customer facing teams fully understand the challenge of working with customer and not having anything to offer in terms of answers.
Review from Customer Success Dept
I think our team isn't represented by management. Getting our team a manager
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Smarsh yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Smarsh yet.
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