HubSpot Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
A large company, but for this type of company an incredible place to work!
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
I like it best when the leadership team is transparent about goals, progress and challenges. When they do this, it is easy to partner with them on different business decisions.
Review from Customer Success Dept
They feel really approachable and the company has created spaces in which we can interact with them
Review from Customer Success Dept
clarity and commitment to the company
Review from Customer Success Dept
Their commitment to growing and getting it right
Review from Customer Success Dept
They are transparent and try to keep us updated with things happening at HS
Review from Customer Success Dept
What does the leadership team need to get better at?
Less talk, more action Treat us as adults We don't need to be "excited" by everything and keep everything positive. We want honest an open dialogue
Review from Customer Success Dept
Consistent messaging > i.e. we are publicly staying with the SMB space, but also internally working on upmarket features more than ever and pushing for more upmarket customers
Review from Customer Success Dept
Paying diverse and entry level employees what they are worth and offering raises to those who contribute holistically to the company. Prioritizing a beginners mind.
Review from Customer Success Dept
Direction, transparency, enabling career growth, fair pay
Review from Customer Success Dept
What is the best part about your compensation package?
We need to have competitive packages as a tech company so overall ours is good. General health/exercises expensing is nice.
Review from Customer Success Dept
Unlimited vacations and fitness reimbursement
Review from Customer Success Dept
We have the Cigna insurance
Review from Customer Success Dept
The base salary and option for commission
Review from Customer Success Dept
Health insurance is fully paid by the company, and high quality
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Our compensation still remains below or at average for many roles, while continuously expecting and demanding "top" performance. In addition, local benefits are not matched at all. Benefits in EMEA countries are far behind what other companies offer
Review from Customer Success Dept
The managers tell me my salary is based on the industry standard in the region. However, based on my own research and hearing from the peers in other company, I can't justify my current salary.
Review from Customer Success Dept
With the change announced in the Partner Development Manager role recently there is still too much uncertainty around what our compensation would be. As a Core CC I feel that what we do is undervalued from a compensation standpoint compared to the rest of the tech market.
Review from Customer Success Dept
We are paid under the market average here in Dublin.
Review from Customer Success Dept
We went through the process of adding pay bands for transparency but that has really just shown us that HubSpot pays at the lower end of the market for my roles and the roles of those around me. We need more competitive compensation to keep good talent
Review from Customer Success Dept
What are some of the best things about your team?
Kind, hard working, very smart
Review from Customer Success Dept
Brilliant people who are nice to work and interact with. Provide a safe and understanding environment. It feels like "we are all in it together" instead of "all against each other"
Review from Customer Success Dept
My team feels as a safe space, there is always someone willing to help you and share with you best practices and recommendations
Review from Customer Success Dept
they are amazing, supportive, and trustworthy
Review from Customer Success Dept
The confidence we have in each other and the transparency. Empathy and listening.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Reaching out personally to make remote workers feel more welcome
Review from Customer Success Dept
TBH - as a people leader in Support, I am buried in meetings. I manage a team of 14+ reps and I feel like I am in zooms all day long. I want to learn from my peers more but I dont make an effort to do that as much as I would like to because that means I need to schedule another meeting
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
The genuine care people have for others and for doing a good job. It's a very high bar set for achievement.
Review from Customer Success Dept
That I own my own schedule and work and my manager supports it. I work when I want and on prioritise my own work.
Review from Customer Success Dept
The inclusion and welcoming the diversity
Review from Customer Success Dept
The investment in making an inclusive and psychologically safe environment.
Review from Customer Success Dept
That the culture is real, you can really feel it
Review from Customer Success Dept
What needs to change to make the company culture better?
Pay employees more and spend far less time trying to market the jobs to the employees. We spend hours in meetings, going over the same issues. If we were comped better, people would be more motivated and would actually care about what is happening here. There is no reason to put energy in.
Review from Customer Success Dept
What did you like most about the interview process?
It was very personalised, and the recruiters were all very professional and helpful in addressing questions and making sure the experience was smooth
Review from Customer Success Dept
How well prepared you feel for the interviews. The recruiters act as coaches and really set you up for success as best they can
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
When feeling supported, when having productive conversations and when I'm meeting my metrics and KPI's of course
Review from Customer Success Dept
Learning and helping customers find better ways with HuBSpot
Review from Customer Success Dept
Helping customers to achieve their goals.
Review from Customer Success Dept
i like doing quality work that i can be proud of
Review from Customer Success Dept
Most of my interactions with customers and my team
Review from Customer Success Dept
What's going wrong and how can it be improved?
Other managers undermining my approach to my team. By reaching out to the individuals on my team this creates a another layer of toxicity.
Review from Customer Success Dept
I've answered this question in 10 surveys at this point and have not seen any meaningful change. HubSpot is so obsessed with listening but continues to foster an environment of fast-paced inaction, where the best people get the good name on their resume and quickly realize they were sold a dream
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
Increaded compensation and actually taking action on employee feedback
Review from Customer Success Dept