Dynatrace Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Helping me to focus on key areas to improve myself and elevate to the next level of leadership.
Review from Customer Success Dept
The direction of the product and organization as whole is exciting and a privilege to be part of.
Review from Customer Success Dept
They're always supportive and resolution-oriented
Review from Customer Success Dept
It is good to see that there is a good communication channel.
Review from Customer Success Dept
I appreciate our leadership teams' transparency and vision!
Review from Customer Success Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
for me it's definitely the homeoffice
Review from Customer Success Dept
I appreciate the base pay consistency WITH the possibility of going above and beyond as well. It's the combination of both that makes it awesome for me!
Review from Customer Success Dept
Unlimited PTO (OurTime) - this perk was a long time coming!
Review from Customer Success Dept
unlimited PTO and the bonus
Review from Customer Success Dept
Parental Leave is a huge plus
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
While our title may be comparably compensated, at Dynatrace we are held to a higher standard, work with far more technical and advanced topics than others with the same title, go above and beyond the call of duty, and provide customers what they say is "something they can't get anywhere else"
Review from Customer Success Dept
I think that in the case of post-sales, an incentive mechanism over salary is what the industry is used to.
Review from Customer Success Dept
I honestly feel that the company desires to be the best, most customer-centric company in the world but doesn't want to pay its workforce a commensurate rate. Also, Those who go above and beyond are compensated the same as those who fail to meet expectations.
Review from Customer Success Dept
Setting salary bands should be based on the actual costs of living. Disclosing salary bands company-wide would also be great. Giving equal benefits across locations and finding ways to make sure people can build their future with Dynatrace. Simply listen to the people.
Review from Customer Success Dept
I have been underpaid compared to market value throughout my 3-year Dynatrace tenure, even though I have consistently received strong performance marks. I would like for leadership to raise my pay when I bring data to back up my claim, and not say that there is nothing they can do.
Review from Customer Success Dept
What are some of the best things about your team?
My team is full of brilliant engineers and customer relationship experts. I'm impressed everyday by what the people around me can accomplish. I'm also grateful that my team is compassionate and is there to support me at work and outside of the office.
Review from Customer Success Dept
Everyone has each other's back
Review from Customer Success Dept
We help each other and growing as a team is super important.
Review from Customer Success Dept
We have several levels of experience and therefore can help each other learn new perspectives.
Review from Customer Success Dept
They are hard-workers, and want to be here.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
People work together as a team and lift each other up.
Review from Customer Success Dept
We foster creativity and collaboration. Even remotely, I interact with my coworkers more than I did in the office at my old job, and we share so many great ideas for innovation and progress.
Review from Customer Success Dept
Learning is key! There's always new blog posts, sessions, trainings and much more to be studied
Review from Customer Success Dept
It's the most important thing in the company, talking directly and getting answers is great.
Review from Customer Success Dept
I appreciate the inclusivity at Dynatrace.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
the success that you can see everyday, the appreciation
Review from Customer Success Dept
Knowing that I add value.
Review from Customer Success Dept
The excitement on a customer's face when they learn something new or find out they're doing something that will transform the way their organization operates.
Review from Customer Success Dept
Customer's positive feedback about our interactions' value added
Review from Customer Success Dept
Knowing that with the work we do, we are helping our customers to improve in their work it's great.
Review from Customer Success Dept
What's going wrong and how can it be improved?
workload is too much, and getting help takes way too long , or doesn't come at all
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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