LexisNexis Legal & Professional Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
Wonderful! I am very grateful to be a member of the Lexis family.
Review from Customer Success Dept
What do you like best about the leadership team?
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Review from Customer Success Dept
recognize talent and provide opportunity to learn and excel
Review from Customer Success Dept
They are approachable and work hard to ensure we keep our skills up to date. They schedule training courses that all attend and they're fun. I believe we are at the cutting edge in our field.
Review from Customer Success Dept
They are open to ideas and stay firm in their core values and mission statement even in today's political, legal, and social climate.
Review from Customer Success Dept
They truly care about the employees and listen when we have questions, concerns and complaints but more than that they also discuss the feedback and make changes (when possible) that address our questions, concerns and complaints.
Review from Customer Success Dept
What does the leadership team need to get better at?
Promoting more people from within the ranks. Check for loyalty and tenure and reward them. Build them up, help them climb the corporate ladder and not get someone from the outside corporate world because someone knows them.
Review from Customer Success Dept
Being more transparent with changes being made ahead of time, providing more structure in terms of potential career paths and fixing the shockingly low pay
Review from Customer Success Dept
The LN CEO and senior leaders must remember the value that the staff brings to the company. LN is losing a lot of employees because they prioritize AI, and different innovation projects. While I understand that those can keep us competitive, LN leaders lost sight of the contributions of the staff.
Review from Customer Success Dept
What is the best part about your compensation package?
the HMO benefitsd only. thanks
Review from Customer Success Dept
By having free 4 dependents
Review from Customer Success Dept
competitive, benefits are okay. One suggestion though, if they can improve/provide medical insurance as the HMO coverage is not as comprehensive (limited coverage)
Review from Customer Success Dept
Incentives - Customer activity, High Risk, Appointments, Leads and others.
Review from Customer Success Dept
The most I can say is Paid time offs
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I used to make a lot more $ in sales at this company and when I switched out of sales, the salary went down. But I'm still here because I love working for this company and there are other things that are important to me in addition to remuneration.
Review from Customer Success Dept
Better pay in comparison to cost of living.
Review from Customer Success Dept
Compensation needs to be increased to be competitive with the market. Also, compensation needs to increase with inflation and cost of living.
Review from Customer Success Dept
I am being paid an extremely low salary, in addition to that there is no bonus being provided if certain targets are met. What would make me feel better is if we were provided with an actual pay rise and not what lexisnexis call a pay rise of 1.52%.
Review from Customer Success Dept
Given the responsibilities in growing client accounts, generating new business, and creating client deliverables, the compensation package of under £40k with lack of incentives such as bonus fails to adequately incentive the achievement of sales/c
Review from Customer Success Dept
What are some of the best things about your team?
all all all all all
Review from Customer Success Dept
my team is diverse and everyone is talented. Everyone has something to bring to the table.
Review from Customer Success Dept
People care about each other and take time out to answer questions and share knowledge.
Review from Customer Success Dept
They are all team players and good people.
Review from Customer Success Dept
I believe our team is a nice mix of newer employees and more seasoned and for the most part we care about each other and want everyone to succeed.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
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Review from Customer Success Dept
A culture that respects the Work-life balance
Review from Customer Success Dept
Everyone is aware of where the company is going. While we are relatively fast in terms of adapting to the AI world, not all changes are perfect but we strive to learn from mistakes.
Review from Customer Success Dept
I am on the Women Connected Board, and ERG and I love the volunteer work that I do
Review from Customer Success Dept
It is open and accepting to all.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
salary salary salary salary salary
Review from Customer Success Dept
A new day, new problem-solving activities
Review from Customer Success Dept
When I get to resolve concerns of my team and when we deliver our tasks with no hiccups
Review from Customer Success Dept
Moving the needle and getting thanks from my internal stakeholders.
Review from Customer Success Dept
My AMAZING boss, my colleagues, and a position that challenges me in new ways.
Review from Customer Success Dept
What's going wrong and how can it be improved?
It's hard to feel appreciated at work when the pay doesn't reflect the hard work/time you put in every day.
Review from Customer Success Dept
Lack of incentives, below market average pay, lack of clarity on career track. insulting pay rise levels that aren't even close to meeting inflation levels. obvious discourse in the upper management, no one taking responsibility for the company's failings, Sales 'passing the buck' on their failures
Review from Customer Success Dept
Lack of motivation due to the unfair compensation and inability to get promoted.
Review from Customer Success Dept
LN is very pretentious about valuing its people, but they need to do more to make the people "FEEL" that they are valued. LN sends company-wide recognitions, but it is never enough. The leaders are driven by their budget and will disregard the complaints of the staff about insufficient salary.
Review from Customer Success Dept
Pay could be better. There are some Xenophobic customers that make me nervous about answering the phone. If those customers are dissatisfied about us not being American, we are told that we can handle the situation better, even though we cannot change our nationality.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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