LexisNexis Legal & Professional Customer Success Department Employee Reviews

LexisNexis is an incredible company, and I feel privileged to be part of this great work family!

Review from Customer Success Dept · Posted 9 days ago

It has been ok. The people here a great.

Review from Customer Success Dept · Posted 10 days ago

Being able to interact with clients - bring client's needs to the product as well as working closely with the team I am involved in daily and knowing the company is cemented at our clients bring comfort.

Review from Customer Success Dept · Posted 11 days ago

Challenged every day with new technology and responsibilities added (feels like monthly) to our roles we have in the company.

Review from Customer Success Dept · Posted 11 days ago

Long time home-based employee but not located in HQ city. Despite years of experience and institutional knowledge, opportunities for advancement are limited due to leadership's current position about having higher roles based in HQ city.

Review from Customer Success Dept · Posted 12 days ago

Visionary leadership who upholds the company values.

Review from Customer Success Dept · Posted 9 days ago

My manager and her direct manager really understand my position. The work to set challenging but achievable goals and offer support and guidance to help me succeed.

Review from Customer Success Dept · Posted 10 days ago

My immediate leadership is easy to talk to. I do believe they do their best to do what is within their powers for their teams.

Review from Customer Success Dept · Posted 10 days ago

Very transparent and share all goals and what is expected of each team and us individually

Review from Customer Success Dept · Posted 11 days ago

Keep us informed on the company goals and set clear targets

Review from Customer Success Dept · Posted 11 days ago

Promoting more people from within the ranks. Check for loyalty and tenure and reward them. Build them up, help them climb the corporate ladder and not get someone from the outside corporate world because someone knows them.

Review from Customer Success Dept

Being more transparent with changes being made ahead of time, providing more structure in terms of potential career paths and fixing the shockingly low pay

Review from Customer Success Dept

The LN CEO and senior leaders must remember the value that the staff brings to the company. LN is losing a lot of employees because they prioritize AI, and different innovation projects. While I understand that those can keep us competitive, LN leaders lost sight of the contributions of the staff.

Review from Customer Success Dept

Structured so that I receive the maximum amount, whilst remaining compliant with tax regulations.

Review from Customer Success Dept · Posted 9 days ago

I appreciate the allotted PTO and other days we can take off for special circumstances. That helps me manage my personal/work life balance.

Review from Customer Success Dept · Posted 10 days ago

The annual bonus and increase - it is always much appreciated

Review from Customer Success Dept · Posted 11 days ago

Glad to be able to earn a salary in South Africa, with so many people being without employment.

Review from Customer Success Dept · Posted 11 days ago

Salaries paid every month on time

Review from Customer Success Dept · Posted 12 days ago

I feel our salaries could be aligned more with market related salaries for our roles.

Review from Customer Success Dept · Posted 10 days ago

I am a licensed attorney and bring over a decade of litigation experience and insight to my role. These are invaluable as a customer facing team member. However, after 11 years with LN I still make less than the average first year associate at a mid size firm even with my full VC. It's insulting.

Review from Customer Success Dept · Posted 12 days ago

I feel my role has massive responsibilities and our KPO's are not reflective of or skills or roles within the company. I also think we are continuously overlooked as a department by the greater business when the customer base often refers to us as one of the biggest assets

Review from Customer Success Dept · Posted 16 days ago

my current base salary does not match my expertise and qualifications.

Review from Customer Success Dept · Posted 16 days ago

People in same positions that I am in are getting compensated a lot more than I am, I know my peers are, even though I always volunteer to stretch myself throughout the organisation and assist wherever assistance is needed.I love LN but we need to be compensated fairly based on what we do, not years

Review from Customer Success Dept · Posted 16 days ago

Their willingness to take on additional work without complaining and their collaborative efforts on a daily basis.

Review from Customer Success Dept · Posted 9 days ago

They are Collaborative, supportive, positive

Review from Customer Success Dept · Posted 10 days ago

If a person has a problem with an account, they manage or they need assistance in solving an error. We all come together to assist.

Review from Customer Success Dept · Posted 10 days ago

We are very like-minded, work well together, understand each other's needs and are there to guide and assist if needed

Review from Customer Success Dept · Posted 11 days ago

We share knowledge and assist each other where needed

Review from Customer Success Dept · Posted 11 days ago

Freedom and opportunity to "think out of the box".

Review from Customer Success Dept · Posted 9 days ago

They are innovative and focused on learning and trying new things.

Review from Customer Success Dept · Posted 10 days ago

Everyone at LexisNexis is friendly. There is always someone to talk to if ever you need assistance with something.

Review from Customer Success Dept · Posted 10 days ago

staff encouraged to join in work activities in order to interact with each other from time to time

Review from Customer Success Dept · Posted 11 days ago

Team work and respect amongst each other

Review from Customer Success Dept · Posted 11 days ago

That we are in a continuous learning environment and equipped with the best tools of trade and latest technological developments.

Review from Customer Success Dept · Posted 9 days ago

Doing my job well and interacting with my teammates.

Review from Customer Success Dept · Posted 10 days ago

Getting positive feedback from clients about my work and how my assistance makes their lives easier.

Review from Customer Success Dept · Posted 10 days ago

Interacting with my colleagues, acting as a mentor when possible and assisting with queries

Review from Customer Success Dept · Posted 11 days ago

I really can't say at this stage. We are under a lot of pressure and just trying to cope with our workload.

Review from Customer Success Dept · Posted 11 days ago

Lack of motivation due to the unfair compensation and inability to get promoted.

Review from Customer Success Dept

LN is very pretentious about valuing its people, but they need to do more to make the people "FEEL" that they are valued. LN sends company-wide recognitions, but it is never enough. The leaders are driven by their budget and will disregard the complaints of the staff about insufficient salary.

Review from Customer Success Dept

Pay could be better. There are some Xenophobic customers that make me nervous about answering the phone. If those customers are dissatisfied about us not being American, we are told that we can handle the situation better, even though we cannot change our nationality.

Review from Customer Success Dept

Lack of incentives, below market average pay, lack of clarity on career track. insulting pay rise levels that aren't even close to meeting inflation levels. obvious discourse in the upper management, no one taking responsibility for the company's failings, Sales 'passing the buck' on their failures

Review from Customer Success Dept

It's hard to feel appreciated at work when the pay doesn't reflect the hard work/time you put in every day.

Review from Customer Success Dept