Sunrun Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
What do you like best about the leadership team?
Dedication to help the environment
Review from Customer Success Dept
They are nice but need to stick to their own turn around times.
Review from Customer Success Dept
they are very involved and attentive of the work we do and are always looking for ways to improve the quality of work
Review from Customer Success Dept
They are driven, they are cool, fun, and likeable. I believe they care about my success.
Review from Customer Success Dept
Their transparency. inspiration and overall vision.
Review from Customer Success Dept
What does the leadership team need to get better at?
Eliminate barriers and obstacles that prevent us from helping customers.
Review from Customer Success Dept
Having a meanful conversation with those closest to the work to understand the pinch points and where to apply resource/help. Really understand what it means to be in the shoes of the lower teired/paid workers and how their goals align with the companys.
Review from Customer Success Dept
Listening to middle management on what is needed for the frontline teams and be open to suggestions
Review from Customer Success Dept
Management and giving incentives to its employees
Review from Customer Success Dept
This company has hired really great people who are experts in their respective areas however VP-C-Suite level executives don't support them. Often bulldozing and incredibly disconnected to the actual work involved. These leaders need to trust their teams rather than defeat them.
Review from Customer Success Dept
What is the best part about your compensation package?
Don't know I'm sorry
Review from Customer Success Dept
the yearly merit raises they give out based on performance
Review from Customer Success Dept
The stock offerings and incentive platforms.
Review from Customer Success Dept
Overall salary and incentive bonus structure
Review from Customer Success Dept
I like the vision insurance. VSP is much better than what most companies offer. The dental insurance is not great but I have yet to find dental insurance that is overall exciting anywhere else. I really like the company match 401k.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Either increase the pay or make the job easier. I would be OK with my pay if all the tools and systems and process put in place made my job easier - but they all make my job harder and make it impossible for me to have happy customers.
Review from Customer Success Dept
I believe that my base pay shouldn't be based on the state that I live in.
Review from Customer Success Dept
What would make me feel better is increased compensation, concrete markers for promotion (without constant changes to the promotion KPI's), leaderships willingness to forfiet some privlages/compensation to show they are committed to employess success and the success of the company.
Review from Customer Success Dept
I am upset you choose to pay by the state we live in versus on my work performance
Review from Customer Success Dept
I feel like r&r does a lot and don't get enough for it and the cost of living in california is outrageous
Review from Customer Success Dept
What are some of the best things about your team?
We are a strong team ?
Review from Customer Success Dept
very nice and always there to help
Review from Customer Success Dept
Our culture is unmatched. We have the right people in the right positions.
Review from Customer Success Dept
Their collaboration, leadership and values.
Review from Customer Success Dept
They like to keep things fun.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There is a culture of blame and fear. No one wants to do anything wrong, so we all over-document and point fingers. At the same time, it's impossible to do the job right because even my manager doesn't have the knowledge or time to train me on how to do my job.
Review from Customer Success Dept
PRODUCTIVITY. THERE IS FAR TOO BIG A GAP BETWEEN THE TOP PERFORMERS, MID PERFORMERS, AND MOST IMPORTANTLY THE BOTTOM PERFORMERS WITHIN MY DEPARTMENT
Review from Customer Success Dept
Management and leadership over other departments needs to improve
Review from Customer Success Dept
as a escalation expert it is hard to get responses from other teams and departments with out adding a manager. Really enjoy interacting with my team and those that are interested in improvement
Review from Customer Success Dept
There's a disconnect in the sense of urgency and quality needed between Ops/ Design and CX/ Sales.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
We work together to push forward
Review from Customer Success Dept
very involved supervisor feedback is also very accepted
Review from Customer Success Dept
The culture is positive and providing good pressure to achieve greatness. Hitting the metrics and overproducing is rewarded and seen.
Review from Customer Success Dept
Our leadership and executive team creates a vision for us and we execute
Review from Customer Success Dept
There's always changes to keep it interesting.
Review from Customer Success Dept
What needs to change to make the company culture better?
Have Salesforce Admins regularly meet with individual contributors for ideas on how to improve Service Console.
Review from Customer Success Dept
No more sales bro culture. Give Interconnection and Rebates the proper pay and benefits we deserve
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
I get a paycheck and I like keeping myself busy till I'm finished with my work
Review from Customer Success Dept
working remote is a plus, plus the way the team is always there to help
Review from Customer Success Dept
Having real impact, influencing the metrics to be better. Helping Sunrun achieve its goals.
Review from Customer Success Dept
Being able to contribute and be heard
Review from Customer Success Dept
Ability to manage my own time.
Review from Customer Success Dept
What's going wrong and how can it be improved?
Have Salesforce Admins regularly meet with individual contributors for ideas on how to improve Service Console. Simplify systems and processes. Reduce red tape. Better onboarding and training for new hires.
Review from Customer Success Dept
Stress levels and the lack of engagement with changes on processes and lack of listening to what is needed for the team and does not take suggestions from middle management
Review from Customer Success Dept
I PROBABLY WOULDN'T BE EXCITED TO WAKE UP FOR ANY JOB, SO NO OFFENSE HERE
Review from Customer Success Dept
Misalignment in leadership makes it very difficult to get the right work done well. Creates a lot of conflicting priorities with no clear direction. So often, the bare minimum, worst version of something is completed and we never have time to go back to do it the right way.
Review from Customer Success Dept
I am underpaid for the amount of work I am doing and being asked to do even more
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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