Radancy Customer Success Department Employee Reviews

I appreciate Radancy and the opportunities I've been provided. I wish there were a clearer path for advancement from my role. I feel like we are continuing to focus on team culture and morale.

Review from Customer Success Dept

There is a steep learning curve to begin, but as you start to familiarize yourself with the role and take on more responsibility it becomes easier. I value my coworkers and the effort made by management to keep the team engaged outside of work with fun activities and happy hours when possible

Review from Customer Success Dept

Challenging in a good way.

Review from Customer Success Dept

I love Radancy, believe in our forward momentum, want to be involved in our growth, and love working with many of my colleagues. Would love to understand more about where priorities come from and why as they are changing versus after the fact. Would also love to be required for less meetings.

Review from Customer Success Dept

The people at Radancy are inspiring and unbelievably smart. I am able to work autonomously and constantly evolve the work I am doing, and I feel supported in those efforts. There is never a dull moment here and we have a lot of fun while doing the work.

Review from Customer Success Dept

The continuous support of innovation, while supporting the people within.

Review from Customer Success Dept

I like that leadership is flexible, understanding and is consistent with recognition when team members are on the right track to customer success.

Review from Customer Success Dept

Leadership is driven and professional while trying to create an inclusive and fun culture. I like our drive to be the best, which shows through out commitment to software enhancements and acquisitions.

Review from Customer Success Dept

Open communication, accessible to everyone in the company

Review from Customer Success Dept

Friendly, know their stuff, great leaders

Review from Customer Success Dept

They should invest more in the allocation of resources so that workloads don't fall only on a small set of individuals. They should work to stabilize products before releasing new ones. They should work to understand that most now want to work remotely. Hybrid still doesn't work for everyone.

Review from Customer Success Dept

Ø Developing a clear vision Ø Demonstrating leadership (leading by example) Ø Communicating more transparent and communicating the common goal

Review from Customer Success Dept

Internal processes can be unclear and result in a lot of extra responsibilities being pushed on account services when we are already spread so thin. Removing the media planning team really overloaded our team. We are also understaffed across the company so it is hard to get client deliverables.

Review from Customer Success Dept

The newly implemented FTO structure

Review from Customer Success Dept

Flexible Time Off (essentially unlimited PTO)

Review from Customer Success Dept

I like the unlimited fto

Review from Customer Success Dept

COnsistent raises, high base salary

Review from Customer Success Dept

Great healthcare and fun random goodies.

Review from Customer Success Dept

Verbally i feel valued by my team, but i do wish i was getting paid more as compensation, especially with rising costs of life.

Review from Customer Success Dept

Inflation has risen more than our salaries.

Review from Customer Success Dept

Salary is lower than market comps. The role is required to sell but there is no bonus or incentive tied to it.

Review from Customer Success Dept

With the current market and inflation, I believe it's fair to provide a cost of living raise and re-evaluate salaries on a yearly basis to accommodate for rising costs on essential goods (food, rent, gas etc...). Otherwise it feels like we are making less each year.

Review from Customer Success Dept

When getting a raise at the annual review - having it match inflation

Review from Customer Success Dept

The are smart and truely care about the work

Review from Customer Success Dept

They're driven to deliver what a customer needs and also are willing to pull the weight of the work that needs to be done. They're collaborative and willing to listen to ideas. I feel comfortable asking questions.

Review from Customer Success Dept

Most of us care about what we do and each other.

Review from Customer Success Dept

Everyone works well together with a common focus. We want to deliver for our clients.

Review from Customer Success Dept

Very helpful, friendly, love to work with them

Review from Customer Success Dept

Slow down and communicate more effectively

Review from Customer Success Dept

Growth, learning, and trying new things is encouraged

Review from Customer Success Dept

the work we put into it

Review from Customer Success Dept

The company cares about the people and is trying to make it a great place to work.

Review from Customer Success Dept

How supportive the people are

Review from Customer Success Dept

The community is great and friendly

Review from Customer Success Dept

Employees have too much work on their plate. Provide more support and bandwidth to minimize burnout.

Review from Customer Success Dept

when our teams work well together and are reliable, and when our software functions as expected for our customers.

Review from Customer Success Dept

Delivering for clients and making a difference.

Review from Customer Success Dept

feeling a part of a team, helping others

Review from Customer Success Dept

The feeling of achievement when a major project is completed and the constant learning of new things.

Review from Customer Success Dept

Doing a good job and hearing positive feedback

Review from Customer Success Dept

Nothing wrong that I notice so far

Review from Customer Success Dept

Long hours, resourcing is low. It's the nature of our business, but prioritizing our people in this market is key (increase pay to prevent turnover, prioritizing open reqs by having more than a small handful of recruiters supporting the organization,

Review from Customer Success Dept