UserZoom Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Enjoyable and positive experience setting people for success
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Pretty flat leadership, doesn't feel like anyone is taking advantage of status. Even new hires, jr members, interns are taken seriously. Positive, supportive environment.
Review from Customer Success Dept
Smart, experienced, professional, passionate, and caring. What more could you ask for?
Review from Customer Success Dept
Collaborative and focused across the board
Review from Customer Success Dept
They set a version and they are aligned on strategy and initiatives. They care about the customers and the employees well being and needs to be successful
Review from Customer Success Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of UserZoom yet.
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What is the best part about your compensation package?
Amazing healthcare benefits, lots of PTO, and annual in-person get-togethers to meet your (usually remote) teams in person
Review from Customer Success Dept
We review compensation 2x a year for all employees to make sure everyone is being paid fairly. Additionally, we have excellent benefit package from medical to bonuses to stock options.
Review from Customer Success Dept
Base, stock.... bonus all 3
Review from Customer Success Dept
Bonus for meeting performance targets
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There aren't any Compensation reviews of UserZoom yet.
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What are some of the best things about your team?
Like the company overall, the team is willing to provide assistance without judgement. The end goal is for everyone to be successful and supported.
Review from Customer Success Dept
We cancel meetings when they aren't needed, when available people offer to help others, lots of close daily collaboration and external team-building events to get to know each other better. The team has a lot of really fun, high-performing people.
Review from Customer Success Dept
There is little to no political drama! Everyone is professional, top notch, and fun! The team has a like mindset of not only doing our jobs, but doing them with high standards and enjoying our work and team mates!!
Review from Customer Success Dept
Everyone is working towards one goal
Review from Customer Success Dept
Highly motivated and they value team work- no ego
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Lots of avenues for support - focus on DE&I, good work-life balance, fun employee-hosted events to have more social interactions, seasonal events, some meetings have rotating presenters to lessen the load on everyone, very quick and collaborative
Review from Customer Success Dept
I love the people. People here are not expected to fit into a mold, but rather bring there uniqueness to it and make it better!
Review from Customer Success Dept
Team work- one voice - customer centric and people first strategy
Review from Customer Success Dept
The company values work / life balance.
Review from Customer Success Dept
We care about each other, around the world.
Review from Customer Success Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of UserZoom yet.
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What did you like most about the interview process?
Efficient use of interviews which made it feel speedier in comparison to other companies.
Review from Customer Success Dept
Interviewees actually build a study in our tool and present to us explaining how they set it up and why so we can understand the inner workings of their decision making to accurately gauge experience
Review from Customer Success Dept
I was interviewed by a mix of 1:1 conversations, then a panel interview and presentation. Everyone was so friendly, helpful, and transparent. They also very much saw it as a two-way interview. And were very careful to leave enough time for me to interview them!
Review from Customer Success Dept
They care about my career goals and development needs. Positive feedback and respect
Review from Customer Success Dept
Able to ask questions, meet with many on the team
Review from Customer Success Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of UserZoom yet.
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What makes you most happy at work?
Being able to manage my time effectively and being supported by the whole company in a remote world.
Review from Customer Success Dept
My work/life balance, feeling trusted with the work I do. Also, hearing positive feedback from customers on the impact our tool is having on their company.
Review from Customer Success Dept
The people make UZ what it is. What a great team.
Review from Customer Success Dept
My team, the work itself is interesting and challenging, and also knowing that I am providing value to our customers.
Review from Customer Success Dept
The people and the customers
Review from Customer Success Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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