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UserZoom Company Culture
UserZoom Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.8/5
Top Rated Culture Dimensions
CEO Rating
A+Compensation
A+Diversity
A+Environment
A+Executive Team
A+UserZoom CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Alfonso de la Nuez & Dan Fishback
93 /100
See More
Diversity at UserZoom
Top 5%Top 5% of Similar Size Companies on Comparably
A+
Diverse employees at UserZoom have rated Meetings, Team, and CEO Rating as the highest categories they have scored
Women at UserZoom
Top 10%Top 10% of Similar Size Companies on Comparably
A
Women at UserZoom have rated Perks And Benefits, Team, and Compensation as the highest categories they have scored
UserZoom eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 5%Top 5% of Similar Size Companies on Comparably
Recommend to a Friend?
84
UserZoom employees are 84% more likely to recommend UserZoom as a great place to work
| 88% | Promoters |
|---|---|
| 8% | Passives |
| 4% | Detractors |
Working at UserZoom
Working at UserZoom is rated highly by 121 employees, across various culture dimensions. UserZoom employees are most satisfied about CEO Rating, Compensation, and Environment categories, putting UserZoom’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 5% compared to other companies in San Francisco. See below in detail how working at UserZoom was rated by employees.
Overall Company Culture at UserZoom
A+
Overall Company Culture at UserZoom is rated A+
Last updated months ago
Top
5%
UserZoom ranks in the Top 5% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
UserZoom Employee Reviews
Out of 372 UserZoom employee reviews, 97% were positive. The remaining 3% were constructive reviews with the goal of helping UserZoom improve their work culture.
| Positive Reviews | 97% |
|---|---|
| Constructive Feedback | 3% |
Positive Reviews From UserZoom Employees
- What makes you most happy at work?That I can make a positive impact for our customers.
- What is most positive about the culture and environment at your company?Caring culture, collaborative, positive, no silos
- What are some of the best things about your team?Caring, collaborative, hard working, fun
Constructive Feedback From UserZoom Employees
- What would you improve about your company's interview process?Very slow to get an offer.
- What's going wrong and how can it be improved?Additional resources to pass from good to great
- What needs to change to make the company culture better?Additional time to volunteer actions
UserZoom Company Information
UserZoom Company Overview
UserZoom offers SaaS-based solutions for online user experience research and remote usability testing of web-based products and mobile apps.
UserZoom was founded in 2007 and its current CEO is Alfonso de la Nuez & Dan Fishback. Since its inception 19 years ago, UserZoom has grown to 360 employees.
UserZoom Mission, Vision & Values
UserZoom Mission Statement
At UserZoom, we believe every company will soon be a Digital Experience Company. They will need to build highly intuitive, user-friendly products, using agile, feedback-based design methodologies. UserZoom makes user research a standard practice in the design process, empowering businesses with the UX Insights they need to deliver great digital experiences through our best-in-class research software and services.
UserZoom Values
- It’s all about our people. At Userzoom, we recognize that people are the foundation of our success and growth.
- We believe in work-life balance and are fiercely family first; whether that’s your at-home family or your UserZoom family.
- We’re Always Improving: We believe that change for the better happens with incremental gains every day. his mindset is called “Kaizen”.
- We’re Insights Driven: We believe that decisions should be made based on research and analysis, and not on gut instinct or long-held beliefs.
- We’re Collaborative: Teamwork and collaboration are essential. Collaborating cross-functionally, and being supportive as we do it.
- We’re Passionate About Our Customers Experience
| Headquarter | 10 Almaden Blvd, Suite 250 San Jose, CA 95113 United States of America |
|---|---|
| Website | www.userzoom.com |
| Founding Date | 2007 |
| Tel | 4085247446 |
| Company Status | Private |
| Jobs | www.userzoom.com/careers/ |
| Social Sites |
UserZoom Competitors
UserZoom competitors include ForeSee, UserTesting, and Genesys. UserZoom ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how UserZoom compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
The office, Barcelona
Afterwork, Denver
#UXlive, London
Afterwork, Barcelona
Feel Good Friday 2021, San Jose
Feel Good Friday 2021
The office, London
The People Team
Calcotada 2019, Barcelona
UserZoom Employees
UserZoom has 360 employees. 121 employees at UserZoom have reviewed UserZoom across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 121 UserZoom employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at UserZoom are extremely happy with their total compensation at UserZoom, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at UserZoom are extremely happy with their team. 121 Participants grade the quality of their coworkers an A+. The majority believe the meetings at UserZoom are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at UserZoom believe the environment at UserZoom is positive. Most Participants believe the pace of work at UserZoom is comfortably fast. About 59% of the employees at UserZoom work 8 hours or less.
Overall, the employees at UserZoom are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining UserZoom - Employee Onboarding
The prevailing opinion from employees about joining UserZoom is that the company was prepared on their first day. UserZoom employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
UserZoom KPIs and OKRs
At UserZoom 80% of employees think their department KPIs and OKRs are clear. Employees’ understanding of UserZoom's KPIs and OKRs is essential for its success. Out of 6 UserZoom employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 5 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
UserZoom CEO & Leadership
93 /100
UserZoom CEO Awards and Recognitions
UserZoom’s CEO Alfonso de la Nuez & Dan Fishback started in this role in 2007. Alfonso’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in San Francisco. With a high CEO score, Alfonso de la Nuez & Dan Fishback has won the Best CEOs in 2021. UserZoom’s CEO is highly regarded especially by employees in the Customer Success department, employees identified with Other ethnicities, and employees with 1 to 3 Years experience. However, employees in the Product department, employees with 6 to 10 Years experience, and employees in the Operations department have a less favorable view of the CEO and believe there is room for improvement. Compared to UserZoom’s competitors, Alfonso de la Nuez & Dan Fishback ranks right above ForeSee CEO Pete Daffern. Under de la Nuez & Dan Fishback’s leadership, UserZoom employee respondents are most happy about their Compensation and the company’s Environment. Office Culture and Professional Development are two areas, according to respondents, where UserZoom could stand to see real improvement.
UserZoom Leadership
The UserZoom Executive Team is rated an “A+” and led by CEO Alfonso de la Nuez & Dan Fishback, COO Bill Phelps, and SVP UX Research Consulting | Professional Services Kuldeep Kelkar
Alfonso de la Nuez & Dan Fishback CEO / President
Alfonso de la Nuez & Dan Fishback serves as the CEO / President of UserZoom.
Bill Phelps COO
Bill Phelps serves as the COO of UserZoom. Bill started at UserZoom in February of 2018. Bill is currently based in the... read more
Kuldeep Kelkar SVP UX Research Consulting | Professional Services
Kuldeep Kelkar serves as the Sr. Vice President, UX Research Consulting | Professional Services of UserZoom. Kuldeep... read more
Andrew Jensen SVP, Product
Andrew Jensen serves as the SVP of Product of UserZoom. Andrew currently resides in the San Francisco Bay Area.
Jamie Mellalieu Chief Revenue Officer
Jamie Mellalieu serves as the Chief Revenue Officer of UserZoom.
Sophie Chesters CMO
Sophie Chesters serves as the CMO of UserZoom.
Alfonso Nuez Co-Founder & Co-CEO
Alfonso Nuez serves as the Co-Founder & Co-CEO of UserZoom.
Gregg Hampton CFO
Gregg Hampton serves as the CFO of UserZoom.
Cathy Belford SVP, People
Cathy Belford serves as the SVP, People of UserZoom.
UserZoom Salaries
How much does UserZoom pay?
How much do people at UserZoom get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at UserZoom is $131,457, or $63 per hour, while the estimated median salary is $154,749, or $74 per hour.
At UserZoom, the highest paid job is a General Counsel at $307,900 annually and the lowest is an Admin Assistant at $43,665 annually. Average UserZoom salaries by department include: HR at $118,306, Product at $148,529, IT at $129,352, and Legal at $307,900. Half of UserZoom salaries are above $154,749.
85 employees at UserZoom rank their Compensation in the Top 5% of similar sized companies in the US (based on 261 ratings) while 85 employees at UserZoom rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 87 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $77k | $77k | 1st Percentile |
20th Percentile $117k | $117k | 20th Percentile |
40th Percentile $153k | $153k | 40th Percentile |
60th Percentile $222k | $222k | 60th Percentile |
80th Percentile $293k | $293k | 80th Percentile |
100th Percentile $370k | $370k | 100th Percentile |
$131,457*
Average Compensation
$154,749*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
UserZoom Salaries by Department
Diversity & Inclusion at UserZoom
Diverse employees at UserZoom score the company 92/100 across various culture categories, placing UserZoom in the Top 5% of companies on Comparably with 201-500 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at UserZoom across various culture dimensions.
Mission ,To ensure UserZoom is inclusive for all, ,Vision ,We envision UserZoom as a place that invites all to be their authentic selves, meets people where they are and values their perspectives, ideas, cultures and differences.,,Strategy ,We will weave inclusive principles into the fabric of UserZoom. We will focus on improving internal processes, like our hiring practices and company culture, and external communications with customers & vendors, including recruiting & research strategies. ,Our Committee will also provide access to opportunities for marginalized communities by dedicating resources for advancement and education.,
Ranked Culture the Highest
Ranked Culture the Lowest
UserZoom Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Employee Stock Purchase Plan
Office Perks
- Free Food
- Company Social Outings
- Work From Home Policy
UserZoom PTO
UserZoom's PTO and Vacation policy typically gives unlimited days off a year. UserZoom's benefits and PTO Package averages to represent a $2500+ cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
UserZoom Careers
UserZoom Jobs
No Recent Jobs found for UserZoom on Comparably
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H1B Visa
In 2019, UserZoom applied for 4 H1B visas. Of the work permits applied for, 75% were approved.
An in-depth look at ‘Certified-withdrawn’ H1B applications at UserZoom unveil that one approved work permit application was withdrawn before the employee’s start date.
Work Permit Application Outcome
UserZoom has a total of 360 employees
4
Total Applied
H1B Applications Outcome
- 75% Granted (3 out of 4)
- 0% Denied ( out of 4)
- 25% Withdrawn Application was withdrawn by the employer before approval/rejection (1 out of 4)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 4)
This data was calculated using publicly sourced data from OFLC Performance Data
Let UserZoom Know You Want To Work There
Overview of Candidates Interested in UserZoom on Comparably
Candidates By Department
Product | 33% | |
|---|---|---|
Business Development | 33% | |
Sales | 33% |
Candidates By Location
Tampa | 33% | |
|---|---|---|
New York City | 33% | |
San Diego | 33% |
Frequently Asked Questions regarding UserZoom
What is UserZoom address?
UserZoom location is at 10 Almaden Blvd, Suite 250
Who is the CEO of UserZoom?
UserZoom CEO is Alfonso de la Nuez & Dan Fishback, their score by employees is 93
What is UserZoom eNPS?
The eNPS for UserZoom is 84
What is the salary for IT Manager in UserZoom?
IT Manager average salary in the US is 138k
What are the salaries in the HR in UserZoom?
The average salaries for HR in UserZoom is 118k
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