Genesys Claimed Company

EMPLOYEE PARTICIPANTS: 240

TOTAL RATINGS: 2687

UserZoom Claimed Company

EMPLOYEE PARTICIPANTS: 122

TOTAL RATINGS: 1704

Genesys vs UserZoom

Compare Genesys versus UserZoom for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 240 employees and customers of Genesys and 122 employees and customers of UserZoom.

Genesys

Genesys's brand is ranked #896 in the list of Global Top 1000 Brands, as rated by customers of Genesys. Their current valuation is $89.41M.

UserZoom

UserZoom's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of UserZoom. Their current valuation is $100.00M.

3.7/5

Product Quality

4.2/5

3.7/5

Pricing

4.2/5

3.7/5

Customer Service

4/5

NPS Score

43%	Promoters
24%	Passive
33%	Detractors

Net Promoter Score
Winner by 94

-84

NPS Score

7%	Promoters
2%	Passive
91%	Detractors

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See how UserZoom compares to its competitors

Working at Genesys vs Working at UserZoom

72 / 100

CEO Rating

Alfonso de la Nuez & Dan Fishback

93 / 100

CEO Rating
Winner by 21%

Genesys

Genesys doesn't have enough ratings to calculate the Team Culture Ratings.

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UserZoom

Employees at UserZoom rate their CEO, Alfonso de la Nuez & Dan Fishback, 93/100. This score is 21% higher than the scores of Genesys' CEO, Tony Bates. Employees in the Customer Success and HR departments rate Alfonso de la Nuez & Dan Fishback the highest.

CEO Score 72

CEO Score

CEO Score 93

Overall Culture 67

Overall Culture

Overall Culture 91

eNPS

Gender Score 76

Gender Score

Gender Score 90

Diversity Score 54

Diversity Score

Diversity Score 92

Perk And Benefits 68

Perk And Benefits

Perk And Benefits 95

Professional Dev. 49

Professional Dev.

Professional Dev. 82

Overall Culture at Genesys vs UserZoom

/ 100

Genesys

Employees at Genesys rate their Overall Culture a 67/100, with HR and Product as the two departments that rate their experience the highest.

/ 100

UserZoom

Employees at UserZoom rate their Overall Culture a /100, with Customer Support and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 24%

Genesys67
UserZoom

Employee Net Promoter Score at Genesys vs UserZoom

eNPS

Genesys

96 Promoters 47%

42 Passives 21%

64 Detractors 32%

eNPS

UserZoom

95 Promoters 88%

9 Passives 8%

4 Detractors 4%

Employee Net Promoter Score
Winner by %

Genesys15
UserZoom

Gender Score at Genesys vs UserZoom

/ 100

Genesys

Employees at Genesys rate their Gender Score a 76/100, with Marketing and Sales as the two departments that rate their experience the highest.

/ 100

UserZoom

Employees at UserZoom rate their Gender Score a /100, with Customer Support and HR as the two departments that rate their experience the highest.

Gender Score
Winner by 14%

Genesys77
UserZoom

Diversity Score at Genesys vs UserZoom

/ 100

Genesys

Employees at Genesys rate their Diversity Score a 54/100, with Sales and Marketing as the two departments that rate their experience the highest.

/ 100

UserZoom

Employees at UserZoom rate their Diversity Score a /100, with Customer Success and Product as the two departments that rate their experience the highest.

Diversity Score
Winner by 38%

Genesys54
UserZoom

Perk and Benefits Score at Genesys vs UserZoom

/ 100

Genesys

Employees at Genesys rate their Perk and Benefits Score a 68/100, with HR and Customer Support as the two departments that rate their experience the highest.

/ 100

UserZoom

Employees at UserZoom rate their Perk and Benefits Score a /100, with Product and Operations as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 27%

Genesys68
UserZoom

Professional Development Score at Genesys vs UserZoom

/ 100

Genesys

Employees at Genesys rate their Professional Development Score a 49/100, with Sales and Customer Support as the two departments that rate their experience the highest.

/ 100

UserZoom

Employees at UserZoom rate their Professional Development Score a /100, with Sales as the department that rate their experience the highest.

Professional Development Score
Winner by 33%

Genesys48
UserZoom

Leadership Culture Ratings vs UserZoom

Genesys rates % lower than UserZoom on Leadership Culture Ratings vs UserZoom Ratings based on looking at 973 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your company invested in your career growth?" and "Do you approve of the job your executive team is doing at your company?".

Genesys69
UserZoom

Compensation Culture Ratings vs UserZoom

Genesys rates % lower than UserZoom on Compensation Culture Ratings vs UserZoom Ratings based on looking at 645 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "Are you satisfied with your Benefits?".

Genesys67
UserZoom

Team Culture Ratings vs UserZoom

Genesys rates % lower than UserZoom on Team Culture Ratings vs UserZoom Ratings based on looking at 580 ratings from employees of the two companies. Ratings come from the answers to questions like "What do your coworkers need to improve and how could you work together better?" and "What are some of the best things about your team?".

Genesys72
UserZoom

Environment Culture Ratings vs UserZoom

Genesys rates % lower than UserZoom on Environment Culture Ratings vs UserZoom Ratings based on looking at 592 ratings from employees of the two companies. Ratings come from the answers to questions like "What % of the time are you bored at work?" and "On average, how many hours do you work a day?".

Genesys64
UserZoom

Sentiment Culture Ratings vs UserZoom

Genesys rates % lower than UserZoom on Sentiment Culture Ratings vs UserZoom Ratings based on looking at 694 ratings from employees of the two companies. Ratings come from the answers to questions like "What makes you most happy at work?" and "What do you like best about your company?".

Genesys71
UserZoom