Genesys Claimed Company

EMPLOYEE PARTICIPANTS: 237

TOTAL RATINGS: 2648

UserZoom Claimed Company

EMPLOYEE PARTICIPANTS: 122

TOTAL RATINGS: 1704

Genesys vs UserZoom

Compare Genesys versus UserZoom for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 237 employees and customers of Genesys and 122 employees and customers of UserZoom.

Genesys

Genesys's brand is ranked #896 in the list of Global Top 1000 Brands, as rated by customers of Genesys. Their current valuation is $89.41M.

UserZoom

UserZoom's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of UserZoom. Their current valuation is $100.00M.

3.7/5

Product Quality

4.2/5

3.7/5

Pricing

4.2/5

3.7/5

Customer Service

4/5

NPS Score

44%	Promoters
23%	Passive
33%	Detractors

Net Promoter Score
Winner by 95

-84

NPS Score

7%	Promoters
2%	Passive
91%	Detractors

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Working at Genesys vs Working at UserZoom

72 / 100

CEO Rating

Alfonso de la Nuez & Dan Fishback

93 / 100

CEO Rating
Winner by 21%

Genesys

Genesys doesn't have enough ratings to calculate the Team Culture Ratings.

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UserZoom

Employees at UserZoom rate their CEO, Alfonso de la Nuez & Dan Fishback, 93/100. This score is 21% higher than the scores of Genesys' CEO, Tony Bates. Employees in the Customer Success and HR departments rate Alfonso de la Nuez & Dan Fishback the highest.

CEO Score 72

CEO Score

CEO Score 93

Overall Culture 67

Overall Culture

Overall Culture 91

eNPS

Gender Score 74

Gender Score

Gender Score 90

Diversity Score 54

Diversity Score

Diversity Score 92

Perk And Benefits 67

Perk And Benefits

Perk And Benefits 95

Professional Dev. 48

Professional Dev.

Professional Dev. 82

Overall Culture at Genesys vs UserZoom

/ 100

Genesys

Employees at Genesys rate their Overall Culture a 67/100, with HR and Product as the two departments that rate their experience the highest.

/ 100

UserZoom

Employees at UserZoom rate their Overall Culture a /100, with Customer Support and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 24%

Genesys67
UserZoom

Employee Net Promoter Score at Genesys vs UserZoom

eNPS

Genesys

94 Promoters 47%

42 Passives 21%

63 Detractors 32%

eNPS

UserZoom

95 Promoters 88%

9 Passives 8%

4 Detractors 4%

Employee Net Promoter Score
Winner by %

Genesys16
UserZoom

Gender Score at Genesys vs UserZoom

/ 100

Genesys

Employees at Genesys rate their Gender Score a 74/100, with Marketing and Sales as the two departments that rate their experience the highest.

/ 100

UserZoom

Employees at UserZoom rate their Gender Score a /100, with Customer Support and HR as the two departments that rate their experience the highest.

Gender Score
Winner by 16%

Genesys74
UserZoom

Diversity Score at Genesys vs UserZoom

/ 100

Genesys

Employees at Genesys rate their Diversity Score a 54/100, with Sales and Marketing as the two departments that rate their experience the highest.

/ 100

UserZoom

Employees at UserZoom rate their Diversity Score a /100, with Customer Success and Product as the two departments that rate their experience the highest.

Diversity Score
Winner by 38%

Genesys54
UserZoom

Perk and Benefits Score at Genesys vs UserZoom

/ 100

Genesys

Employees at Genesys rate their Perk and Benefits Score a 67/100, with HR and Customer Support as the two departments that rate their experience the highest.

/ 100

UserZoom

Employees at UserZoom rate their Perk and Benefits Score a /100, with Product and Operations as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 28%

Genesys67
UserZoom

Professional Development Score at Genesys vs UserZoom

/ 100

Genesys

Employees at Genesys rate their Professional Development Score a 48/100, with Sales and Customer Support as the two departments that rate their experience the highest.

/ 100

UserZoom

Employees at UserZoom rate their Professional Development Score a /100, with Sales as the department that rate their experience the highest.

Professional Development Score
Winner by 34%

Genesys47
UserZoom

Leadership Culture Ratings vs UserZoom

Genesys rates % lower than UserZoom on Leadership Culture Ratings vs UserZoom Ratings based on looking at 961 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your manager seem to care about you as a person?" and "Do Your Company Leaders Do What They Should to Retain You as an Employee?".

Genesys69
UserZoom

Compensation Culture Ratings vs UserZoom

Genesys rates % lower than UserZoom on Compensation Culture Ratings vs UserZoom Ratings based on looking at 640 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your company give annual bonuses?" and "Do you believe you're paid fairly?".

Genesys67
UserZoom

Team Culture Ratings vs UserZoom

Genesys rates % lower than UserZoom on Team Culture Ratings vs UserZoom Ratings based on looking at 577 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "What do your coworkers need to improve and how could you work together better?".

Genesys72
UserZoom

Environment Culture Ratings vs UserZoom

Genesys rates % lower than UserZoom on Environment Culture Ratings vs UserZoom Ratings based on looking at 587 ratings from employees of the two companies. Ratings come from the answers to questions like "Does someone you work with closely, make you want to quit your job?" and "What needs to change to make the company culture better?".

Genesys63
UserZoom

Sentiment Culture Ratings vs UserZoom

Genesys rates % lower than UserZoom on Sentiment Culture Ratings vs UserZoom Ratings based on looking at 689 ratings from employees of the two companies. Ratings come from the answers to questions like "How do your customers perceive your company?" and "What's going wrong and how can it be improved?".

Genesys71
UserZoom