Genesys Claimed Company

EMPLOYEE PARTICIPANTS: 235

TOTAL RATINGS: 2618

UserZoom Claimed Company

EMPLOYEE PARTICIPANTS: 121

TOTAL RATINGS: 1701

Genesys vs UserZoom

Compare Genesys versus UserZoom for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 235 employees and customers of Genesys and 121 employees and customers of UserZoom.

Genesys

Genesys's brand is ranked #896 in the list of Global Top 1000 Brands, as rated by customers of Genesys. Their current valuation is $89.41M.

UserZoom

UserZoom's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of UserZoom. Their current valuation is $100.00M.

3.7/5

Product Quality

4.2/5

3.7/5

Pricing

4.2/5

3.7/5

Customer Service

4/5

NPS Score

44%	Promoters
23%	Passive
33%	Detractors

Net Promoter Score
Winner by 95

-84

NPS Score

7%	Promoters
2%	Passive
91%	Detractors

See how Genesys compares to its competitors

Salesforce

inContact

Nuance Communications

Avaya

ASPECT SOFTWARE, INC.

Liveops

Aspect

Five9 Inc

See how UserZoom compares to its competitors

Working at Genesys vs Working at UserZoom

72 / 100

CEO Rating

Alfonso de la Nuez & Dan Fishback

93 / 100

CEO Rating
Winner by 21%

Genesys

Genesys doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

UserZoom

Employees at UserZoom rate their CEO, Alfonso de la Nuez & Dan Fishback, 93/100. This score is 21% higher than the scores of Genesys' CEO, Tony Bates. Employees in the Customer Success and HR departments rate Alfonso de la Nuez & Dan Fishback the highest.

CEO Score 72

CEO Score

CEO Score 93

Overall Culture 66

Overall Culture

Overall Culture 91

eNPS

Gender Score 74

Gender Score

Gender Score 90

Diversity Score 54

Diversity Score

Diversity Score 92

Perk And Benefits 67

Perk And Benefits

Perk And Benefits 95

Professional Dev. 45

Professional Dev.

Professional Dev. 82

Overall Culture at Genesys vs UserZoom

/ 100

Genesys

Employees at Genesys rate their Overall Culture a 66/100, with HR and Product as the two departments that rate their experience the highest.

/ 100

UserZoom

Employees at UserZoom rate their Overall Culture a /100, with Customer Support and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 25%

Genesys66
UserZoom91

Employee Net Promoter Score at Genesys vs UserZoom

eNPS

Genesys

92 Promoters 47%

42 Passives 21%

63 Detractors 32%

eNPS

UserZoom

94 Promoters 88%

9 Passives 8%

4 Detractors 4%

Employee Net Promoter Score
Winner by %

Genesys14
UserZoom83

Gender Score at Genesys vs UserZoom

/ 100

Genesys

Employees at Genesys rate their Gender Score a 74/100, with Marketing and Sales as the two departments that rate their experience the highest.

/ 100

UserZoom

Employees at UserZoom rate their Gender Score a /100, with Customer Support and HR as the two departments that rate their experience the highest.

Gender Score
Winner by 16%

Genesys74
UserZoom

Diversity Score at Genesys vs UserZoom

/ 100

Genesys

Employees at Genesys rate their Diversity Score a 54/100, with Sales and Marketing as the two departments that rate their experience the highest.

/ 100

UserZoom

Employees at UserZoom rate their Diversity Score a /100, with Customer Success and Product as the two departments that rate their experience the highest.

Diversity Score
Winner by 38%

Genesys54
UserZoom

Perk and Benefits Score at Genesys vs UserZoom

/ 100

Genesys

Employees at Genesys rate their Perk and Benefits Score a 67/100, with HR and Customer Support as the two departments that rate their experience the highest.

/ 100

UserZoom

Employees at UserZoom rate their Perk and Benefits Score a /100, with Product and Operations as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 28%

Genesys67
UserZoom

Professional Development Score at Genesys vs UserZoom

/ 100

Genesys

Employees at Genesys rate their Professional Development Score a 45/100, with Sales and Customer Support as the two departments that rate their experience the highest.

/ 100

UserZoom

Employees at UserZoom rate their Professional Development Score a /100, with Sales as the department that rate their experience the highest.

Professional Development Score
Winner by 37%

Genesys45
UserZoom

Leadership Culture Ratings vs UserZoom

Genesys rates % lower than UserZoom on Leadership Culture Ratings vs UserZoom Ratings based on looking at 955 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your manager?" and "Is your company invested in your career growth?".

Genesys69
UserZoom92

Compensation Culture Ratings vs UserZoom

Genesys rates % lower than UserZoom on Compensation Culture Ratings vs UserZoom Ratings based on looking at 637 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your Benefits?" and "Do you believe you're paid fairly?".

Genesys67
UserZoom

Team Culture Ratings vs UserZoom

Genesys rates % lower than UserZoom on Team Culture Ratings vs UserZoom Ratings based on looking at 574 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you look forward to interacting with your coworkers?" and "What do your coworkers need to improve and how could you work together better?".

Genesys71
UserZoom

Environment Culture Ratings vs UserZoom

Genesys rates % lower than UserZoom on Environment Culture Ratings vs UserZoom Ratings based on looking at 584 ratings from employees of the two companies. Ratings come from the answers to questions like "What's the work pace at your company?" and "Does someone you work with closely, make you want to quit your job?".

Genesys63
UserZoom

Sentiment Culture Ratings vs UserZoom

Genesys rates % lower than UserZoom on Sentiment Culture Ratings vs UserZoom Ratings based on looking at 684 ratings from employees of the two companies. Ratings come from the answers to questions like "How do your customers perceive your company?" and "What would you most like to see improved at your company?".

Genesys71
UserZoom94