Genesys Claimed Company

EMPLOYEE PARTICIPANTS: 240

TOTAL RATINGS: 2687

inContact Claimed Company

EMPLOYEE PARTICIPANTS: 15

TOTAL RATINGS: 351

Genesys vs inContact

Compare Genesys versus inContact for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 240 employees and customers of Genesys and 15 employees and customers of inContact.

Genesys

Genesys's brand is ranked #896 in the list of Global Top 1000 Brands, as rated by customers of Genesys. Their current valuation is $89.41M.

inContact

inContact's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of inContact. Their current market cap is $10.52B.

3.7/5

Product Quality

2.2/5

3.7/5

Pricing

2.4/5

3.7/5

Customer Service

2.1/5

NPS Score

43%	Promoters
24%	Passive
33%	Detractors

Net Promoter Score
Winner by 27

-17

NPS Score

33%	Promoters
17%	Passive
50%	Detractors

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See how inContact compares to its competitors

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Working at Genesys vs Working at inContact

72 / 100

CEO Rating
Winner by 6%

Paul Jarman

66 / 100

CEO Rating

Genesys

Genesys doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

inContact

Employees at inContact rate their CEO, Paul Jarman, 66/100. This score is 6% lower than the scores of Genesys' CEO, Tony Bates.

CEO Score 72

CEO Score

CEO Score 66

Overall Culture 67

Overall Culture

Overall Culture 60

eNPS

-51

Gender Score 76

Gender Score

Gender Score 62

Diversity Score 54

Diversity Score

Diversity Score N/A

Perk And Benefits 68

Perk And Benefits

Perk And Benefits 50

Professional Dev. 49

Professional Dev.

Professional Dev. 61

Overall Culture at Genesys vs inContact

/ 100

Genesys

Employees at Genesys rate their Overall Culture a 67/100, with HR and Product as the two departments that rate their experience the highest.

Overall Culture
Winner by 7%

/ 100

inContact

Employees at inContact rate their Overall Culture a /100.

Genesys67
inContact

Employee Net Promoter Score at Genesys vs inContact

eNPS

Genesys

96 Promoters 47%

42 Passives 21%

64 Detractors 32%

Employee Net Promoter Score
Winner by 66%

-51

eNPS

inContact

2 Promoters 16%

2 Passives 17%

8 Detractors 67%

Genesys15
inContact

Gender Score at Genesys vs inContact

/ 100

Genesys

Employees at Genesys rate their Gender Score a 76/100, with Marketing and Sales as the two departments that rate their experience the highest.

Gender Score
Winner by 14%

/ 100

inContact

Employees at inContact rate their Gender Score a /100.

Genesys77
inContact

Diversity Score at Genesys vs inContact

/ 100

Genesys

Employees at Genesys rate their Diversity Score a 54/100, with Sales and Marketing as the two departments that rate their experience the highest.

Diversity Score
Winner

/ 100

inContact

inContact doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Genesys54

Perk and Benefits Score at Genesys vs inContact

/ 100

Genesys

Employees at Genesys rate their Perk and Benefits Score a 68/100, with HR and Customer Support as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 18%

/ 100

inContact

Employees at inContact rate their Perk and Benefits Score a /100.

Genesys68
inContact

Professional Development Score at Genesys vs inContact

/ 100

Genesys

Employees at Genesys rate their Professional Development Score a 49/100, with Sales and Customer Support as the two departments that rate their experience the highest.

/ 100

inContact

Employees at inContact rate their Professional Development Score a /100.

Professional Development Score
Winner by 12%

Genesys48
inContact

Leadership Culture Ratings vs inContact

Genesys

69 / 100

Leadership Culture Ratings vs inContact
Winner by 13%

inContact

56 / 100

Genesys rates % higher than inContact on Leadership Culture Ratings vs inContact Ratings based on looking at 716 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "What does the leadership team need to get better at?".

Genesys69
inContact

Compensation Culture Ratings vs inContact

Genesys

67 / 100

Compensation Culture Ratings vs inContact
Winner by 5%

inContact

62 / 100

Genesys rates % higher than inContact on Compensation Culture Ratings vs inContact Ratings based on looking at 431 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "How often do you get a raise?".

Genesys67
inContact

Team Culture Ratings vs inContact

Genesys rates % lower than inContact on Team Culture Ratings vs inContact Ratings based on looking at 360 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you look forward to interacting with your coworkers?" and "Are your company's meetings effective?".

Genesys72
inContact

Environment Culture Ratings vs inContact

Genesys rates % lower than inContact on Environment Culture Ratings vs inContact Ratings based on looking at 386 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you have a close friend at work?" and "What needs to change to make the company culture better?".

Genesys64
inContact

Sentiment Culture Ratings vs inContact

Genesys

71 / 100

Sentiment Culture Ratings vs inContact
Winner by 10%

inContact

61 / 100

Genesys rates % higher than inContact on Sentiment Culture Ratings vs inContact Ratings based on looking at 454 ratings from employees of the two companies. Ratings come from the answers to questions like "What makes you most happy at work?" and "What's going wrong and how can it be improved?".

Genesys71
inContact