Genesys Claimed Company

EMPLOYEE PARTICIPANTS: 235

TOTAL RATINGS: 2618

inContact Claimed Company

EMPLOYEE PARTICIPANTS: 15

TOTAL RATINGS: 351

Genesys vs inContact

Compare Genesys versus inContact for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 235 employees and customers of Genesys and 15 employees and customers of inContact.

Genesys

Genesys's brand is ranked #896 in the list of Global Top 1000 Brands, as rated by customers of Genesys. Their current valuation is $89.41M.

inContact

inContact's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of inContact. Their current market cap is $10.52B.

3.7/5

Product Quality

2.2/5

3.7/5

Pricing

2.4/5

3.7/5

Customer Service

2.1/5

NPS Score

44%	Promoters
23%	Passive
33%	Detractors

Net Promoter Score
Winner by 28

-17

NPS Score

33%	Promoters
17%	Passive
50%	Detractors

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Working at Genesys vs Working at inContact

72 / 100

CEO Rating
Winner by 6%

Paul Jarman

66 / 100

CEO Rating

Genesys

Genesys doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

inContact

Employees at inContact rate their CEO, Paul Jarman, 66/100. This score is 6% lower than the scores of Genesys' CEO, Tony Bates.

CEO Score 72

CEO Score

CEO Score 66

Overall Culture 66

Overall Culture

Overall Culture 60

eNPS

-51

Gender Score 74

Gender Score

Gender Score 62

Diversity Score 54

Diversity Score

Diversity Score N/A

Perk And Benefits 67

Perk And Benefits

Perk And Benefits 50

Professional Dev. 45

Professional Dev.

Professional Dev. 61

Overall Culture at Genesys vs inContact

/ 100

Genesys

Employees at Genesys rate their Overall Culture a 66/100, with HR and Product as the two departments that rate their experience the highest.

Overall Culture
Winner by 6%

/ 100

inContact

Employees at inContact rate their Overall Culture a /100.

Genesys66
inContact

Employee Net Promoter Score at Genesys vs inContact

eNPS

Genesys

92 Promoters 47%

42 Passives 21%

63 Detractors 32%

Employee Net Promoter Score
Winner by 66%

-51

eNPS

inContact

2 Promoters 16%

2 Passives 17%

8 Detractors 67%

Genesys14
inContact

Gender Score at Genesys vs inContact

/ 100

Genesys

Employees at Genesys rate their Gender Score a 74/100, with Marketing and Sales as the two departments that rate their experience the highest.

Gender Score
Winner by 12%

/ 100

inContact

Employees at inContact rate their Gender Score a /100.

Genesys74
inContact

Diversity Score at Genesys vs inContact

/ 100

Genesys

Employees at Genesys rate their Diversity Score a 54/100, with Sales and Marketing as the two departments that rate their experience the highest.

Diversity Score
Winner

/ 100

inContact

inContact doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Genesys54

Perk and Benefits Score at Genesys vs inContact

/ 100

Genesys

Employees at Genesys rate their Perk and Benefits Score a 67/100, with HR and Customer Support as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 17%

/ 100

inContact

Employees at inContact rate their Perk and Benefits Score a /100.

Genesys67
inContact

Professional Development Score at Genesys vs inContact

/ 100

Genesys

Employees at Genesys rate their Professional Development Score a 45/100, with Sales and Customer Support as the two departments that rate their experience the highest.

/ 100

inContact

Employees at inContact rate their Professional Development Score a /100.

Professional Development Score
Winner by 16%

Genesys45
inContact

Leadership Culture Ratings vs inContact

Genesys

69 / 100

Leadership Culture Ratings vs inContact
Winner by 13%

inContact

56 / 100

Genesys rates % higher than inContact on Leadership Culture Ratings vs inContact Ratings based on looking at 699 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you feel comfortable giving your boss negative feedback?" and "How would you rate your CEO?".

Genesys69
inContact

Compensation Culture Ratings vs inContact

Genesys

67 / 100

Compensation Culture Ratings vs inContact
Winner by 5%

inContact

62 / 100

Genesys rates % higher than inContact on Compensation Culture Ratings vs inContact Ratings based on looking at 423 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "What is the best part about your compensation package?".

Genesys67
inContact

Team Culture Ratings vs inContact

Genesys rates % lower than inContact on Team Culture Ratings vs inContact Ratings based on looking at 354 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "Do you look forward to interacting with your coworkers?".

Genesys71
inContact

Environment Culture Ratings vs inContact

Genesys rates % lower than inContact on Environment Culture Ratings vs inContact Ratings based on looking at 378 ratings from employees of the two companies. Ratings come from the answers to questions like "What is most positive about the culture and environment at your company?" and "On average, how many hours do you work a day?".

Genesys63
inContact

Sentiment Culture Ratings vs inContact

Genesys

71 / 100

Sentiment Culture Ratings vs inContact
Winner by 10%

inContact

61 / 100

Genesys rates % higher than inContact on Sentiment Culture Ratings vs inContact Ratings based on looking at 445 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "What makes you most happy at work?".

Genesys71
inContact