Genesys Claimed Company

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. read more

EMPLOYEE PARTICIPANTS: 235

TOTAL RATINGS: 2618

CEO: Tony Bates

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Tony Bates Genesys CEO Rating

Genesys' CEO, Tony Bates, has 212 employee ratings and a score of 72/100, placing them in the Top 25% of similar size companies on Comparably with 5,001-10,000 Employees and Top 50% of other companies in San Francisco. When breaking the CEO score down by factors such as department, gender, and ethnicity, we see that females at Genesys rate Tony Bates higher than males, giving the CEO a score of 81/100.

Last updated months ago.

Where This Score Ranks Genesys' CEO Rating

TOP
25%
In the Top 25% of 1808 Similar Sized Companies on Comparably
TOP
50%
In the Top 50% of 932 Nearby Companies in San Francisco
2nd
2nd place versus 5 competitors rated on Comparably

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B72 / 100

Jan

Genesys CEO Tony Bates Bio

Tony Bates is the chief executive officer of Genesys. He leads the company’s strategy, direction and operations in more than 100 countries and oversees a global team of more than 5,000 employees.

Tony has decades of experience steering business-to-business and business-to-consumer companies through major market transitions and rapid scaling. A passionate technologist at heart, Tony began his career in network operations and internet infrastructure, teaching himself to code during his daily train commute. He swiftly gained the business acumen to advance into trusted executive roles at some of the world’s most respected global SaaS companies.

Career highlights include leading Cisco’s Service Provider business, growing its Enterprise and Commercial division to more than $20 billion in annual revenue and serving as CEO of Skype, where he was responsible for expanding the business to over 170 million connected users. Once Skype was acquired by Microsoft, Tony became president where he was responsible for unified communications before serving as executive vice president of business development and developers.

In addition to his role at Genesys, Tony continues to serve on the board of directors at both VMWare and eBay.

Who Ranks Genesys' CEO Rating the Highest?

Tenure - Less than 1 Year 93/100

Ethnicity - African American/Black 90/100

Department - Marketing 88/100

Who Ranks Genesys' CEO Rating the Lowest?

Experience - 6 to 10 Years 41/100

Department - Engineering 43/100

Ethnicity - Asian or Pacific Islander 53/100

Genesys CEO Tony Bates At a Glance

The CEO score provides an understanding of how employees feel about the CEO’s leadership style and effectiveness at Genesys.

Based on 212 ratings, Tony Bates ranks right below Salesforce's CEO, Marc Benioff.

Genesys' CEO is highly regarded by employees who have been at the company Less than 1 Year, African American/Black employees, and the Marketing department. However, employees with 6 to 10 Years experience, the Engineering department, and Asian or Pacific Islander employees have a less favorable view of the CEO and believe there is room for improvement. Overall, the CEO score has remained stable over the last 90 days.