Genesys Claimed Company

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. read more

EMPLOYEE PARTICIPANTS: 235

TOTAL RATINGS: 2618

CEO: Tony Bates

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Genesys' Management Ratings

Based on 187 ratings, Genesys employees rate their manager a "B" or 72/100. The Manager score takes into account how employees feel and value their relationship with their manager. The score is comprised from Genesys employee feedback to questions like “How would you rate your manager?” and “Do you feel comfortable giving your boss negative feedback?” Genesys' management structure can vary according to department, and scores are broken out accordingly, with Product department ranking the managers the highest at 94/100.

Last updated months ago.

Where This Score Ranks Genesys' Manager

TOP
30%
In the Top 30% of 1660 Similar Sized Companies on Comparably
TOP
50%
In the Top 50% of 807 Nearby Companies in San Francisco
2nd
2nd place versus 5 competitors rated on Comparably

Jan

Mar

May

Jun

Jul

B72 / 100

Jan

Who Ranks Genesys' Manager the Highest?

Tenure - Less than 1 Year 98/100

Department - Product 94/100

Ethnicity - African American/Black 92/100

Who Ranks Genesys' Manager the Lowest?

Department - Engineering 43/100

Ethnicity - Asian or Pacific Islander 45/100

Experience - 6 to 10 Years 55/100

Genesys Manager At a Glance

Genesys' Manager score is in 2nd place compared to their competitors which include Salesforce, Avaya, inContact, Nuance Communications, and ASPECT SOFTWARE, INC.. Their competitor, Salesforce, is ranked right above Genesys. The company is in the Top 30% of similar sized companies on Comparably.

At Genesys, employees who have been at the company Less than 1 Year and the Product department feel the most supported and have the best experience with their manager. However, the Engineering department and Asian or Pacific Islander employees think differently and have the least favorable experience with their manager at Genesys.