Genesys Claimed Company

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. read more

EMPLOYEE PARTICIPANTS: 240

TOTAL RATINGS: 2687

CEO: Tony Bates

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Genesys' Management Ratings

Based on 193 ratings, Genesys employees rate their manager a "B" or 73/100. The Manager score takes into account how employees feel and value their relationship with their manager. The score is comprised from Genesys employee feedback to questions like “Does your manager seem to care about you as a person?” and “How would you rate your manager?” Genesys' management structure can vary according to department, and scores are broken out accordingly, with Product department ranking the managers the highest at 94/100.

Last updated a month ago.

Where This Score Ranks Genesys' Manager

TOP
25%
In the Top 25% of 1660 Similar Sized Companies on Comparably
TOP
50%
In the Top 50% of 806 Nearby Companies in San Francisco
2nd
2nd place versus 5 competitors rated on Comparably

May

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Jul

Aug

Mar

B73 / 100

Aug

Who Ranks Genesys' Manager the Highest?

Tenure - Less than 1 Year 98/100

Department - Product 94/100

Ethnicity - African American/Black 92/100

Who Ranks Genesys' Manager the Lowest?

Department - Engineering 43/100

Ethnicity - Asian or Pacific Islander 45/100

Tenure - 2 to 5 Years 57/100

Genesys Manager At a Glance

Genesys' Manager score is in 2nd place compared to their competitors which include Salesforce, inContact, Nuance Communications, Aspect, and ASPECT SOFTWARE, INC.. Their competitor, Salesforce, is ranked right above Genesys. The company is in the Top 25% of similar sized companies on Comparably.

At Genesys, employees who have been at the company Less than 1 Year and the Product department feel the most supported and have the best experience with their manager. However, the Engineering department and Asian or Pacific Islander employees think differently and have the least favorable experience with their manager at Genesys.