Genesys Mission, Vision & Values | Comparably
Genesys Claimed Company
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. read more
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Genesys Mission, Vision & Values

Genesys Mission Statement

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate over 24 billion contact center interactions per year in the cloud and on premises.

Genesys Vision Statement

No one has added Genesys' vision statement yet.

Genesys Values

  • Embrace Empathy
  • Fly In Formation
  • Go Big

Other Genesys Photos

Genesys Employee Alignment

Genesys' mission, vision & values motivate 30% of Genesys employees. Besides getting paid, the “company mission” is the most important thing about their work for 27% of employees at Genesys. 21% of employees say that the main reason they stay at Genesys is because of the Genesys company mission. Comparably data clearly shows that a focused mission statement and cohesive core company values are vital to maintaining employee alignment.

AnswerPercent
Yes45%
No55%
Are you proud to be a part of your company?
AnswerPercent
Yes30%
No70%
Are you motivated by your company's mission, vision, & values?
AnswerPercent
Very Important20%
Important20%
Neutral0%
Less Important20%
Not Important40%
How important was your Company's mission while job searching?
AnswerPercent
Yes55%
No45%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Career Advancement Opportunities18%
Work Life Balance55%
Company Mission27%
Healthcare & Benefits0%
Culture & Environment0%
Besides your Salary, what's most important to you about work?
AnswerPercent
Boss or Manager50%
Coworkers0%
Direct Reports50%
Company Mission/Vision0%
No One0%
To whom do you feel most loyal at work?
AnswerPercent
Company Mission21%
Comp & Benefits43%
Co-Workers7%
Comfort & Familiarity14%
Career Advancement Opportunities15%
What's the main reason you stay at your current company?
AnswerPercent
Transparency & Integrity45%
Teamwork & Winning44%
Speed & Innovation0%
Fun & Passionate0%
Diversity & Inclusion11%
Which of the following set of Company Values is most meaningful to you?

Genesys Culture at a Glance

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