15
eNPS Score
Q&A With Genesys Employees
At Genesys, you can make a positive impact in your community. Through our Make a Difference Program you have many opportunities to offer your time, energy and goodwill as part of our employee-driven, global, grassroots corporate social responsibility program. Choose how and when you support the causes that matter to you and your community, while getting to know like-minded team members. Together, we’re creating positive changes and making the world a better place.
How employees describe working at Genesys
Great helpful people, collaborative and supportive
Great work life balance , August free days , retirement plan
i enjoy working at Genesys
Review from HR Dept
It had momentum and clear next steps.
Market innovation and lots of opportunities to grow
What it's like to work at Genesys
- Genesys employees generally work 9.3 hrs a day
- Employees at Genesys report the work pace is comfortably fast
- On a typical day, employees at Genesys have 4+ meetings
- 78% of Genesys employees look forward to interacting with their team every day
- Genesys employees most often take unlimited paid vacation and sick days each year
- 53% of Genesys employees report they are happy with their work life balance
- Genesys employees typically get valuable feedback on how to improve at work Once a quarter
- 69% of Genesys employees call their work environment positive
Q&A With Genesys Employees
IDX: 0 TOT: 36
What perk or benefit should Genesys have?
Top Employee Response
The company is private equity owned, so there is no stock opportunity for the rank-and-file employee. Bonuses are also not terribly generous. If both of these are something you're looking for, consider Cisco.
The company should have a better stock option plan
restore stock options and profit sharing to tenured employees
How's the vacation policy at Genesys?
unlimited to US employees, however the work load and constant-crisis mode means that taking time off is extremely challenging. Genesys moved from PTO to open time off since employees were unable to take their allotted vacation time
In the Us - Vacations are not limited - anyone can take all the vacatiins days needed. In the other countries, the law of single countries are rigorously observed or exeeced.
Unlimited
What's the work from home policy like at Genesys?
Given COVID, the policy is excellent. There is reimbursement for internet access, for example.
It depends on the position but work from home is typically allowed
Does Genesys drug test or do a background check?
But no drug screening. AFAIK most tech companies have stopped this.
Genesys does do a background check
How does Genesys measure success and growth in the Customer Support department?
NPS is also regularly measured, analyzed and discussed. There are also transactional surveys. Since it's a contact center company, they take it very seriously and make a lot of effort to improve. There is often discussion between engineering and customer service, but it could be better.
On your ability to solve customer issues.
What skills do you need to be successful in the Customer Support department at Genesys?
You need to have a thick skin and be able to let things roll off your back
Good technical skills and great customer service
What are the most important soft skills I need to be successful at Genesys?
Be flexible. Be your best every day.
Good technical skills and the willingness to speak up if you see something that’s not right
What is the best advice you could give someone during their first month at Genesys?
Take your time and learn the business
Great company. They are totally open to creative Seabass. The company treats their employees well and is very good about people having a work life balance.
How are the career growth opportunities on the Customer Support team at Genesys?
Again, it is a good group as far as giving internal opportunities. But be careful. A friend of mine applied for a higher level job and while she got the position, she was hinted by the hiring manager and the recruiter about a possible salary level which acceptable to her but still far below the paygrade for the position, only for HR to step in and cut the offer even more based on her current salary. Even worse is that my friend was in a sales position and had to lose all of her commission pay, so basing a raise off of her base salary was not fair at all. The recruiter involved was also tossed under the bus and fired.
The answer can depend on the product to which you are assigned (3 different groups). In general I would say poor. This is the key reason I chose to leave the company.
How can I get hired at Genesys as a recent grad?
be energetic
How does Genesys handle HR issues?
With tact and great professionalism.
Is it possible to switch teams at Genesys? If so, what is the process?
The company encourages people to apply for jobs internally. Watch out though. If you apply for a higher level job they will make sure you get a minimal raise, even if it is far below the paygrade for the position.
What is the PTO policy at Genesys?
It is open time off. Basically it is unlimited time off as long as you have the approval of your manager.
What is the onboarding process like at Genesys and how long does it last?
Genesys does the first day orientation and then training depends on the department you are working in
What kind of activities do employees at Genesys participate in outside of work?
Genesis is big into social responsibility and does a lot of charity work
What is the best perk or benefit that Genesys offers?
The health insurance is it very inexpensive, Very good and comes with an excellent employer match on the HSA.
What kind of interview questions do they ask when hiring someone in the Customer Support department at Genesys?
They will ask about real life scenarios where you had to deal with a tough customer.
What's the internship program like at Genesys?
Very well developed and very organized. Great opportunity to start your career and learn a business
How are layoffs handled in the Customer Support department at Genesys?
Unfortunately Laos to happen but the company handles them with respect and professionalism
Does Genesys have a volunteer program?
Genesys is very socially conscious and has lots of onto your opportunities
How often do promotions happen at Genesys?
Very often for strong performers. The company encourages promotion from within
How innovative is Genesys?
I would say Genesys is generally a little ahead of its competitors in innovation. Not being publicly traded, the company has more flexibility to make acquisitions and try new ideas instead of hyper focus on profits to maintain the approval of the shareholders.
How flexible is your work schedule at Genesys?
Extremely flexible in the US.
Curious about what work's like at Genesys?
Anonymously Ask Genesys Employees Any Question
Should I work at Genesys?
47% of Genesys employees would encourage their friends to become coworkers, whereas 21% are neutral and 32% would not recommend working at Genesys to their friends.
| 47% | Promoters |
|---|---|
| 21% | Passive |
| 32% | Detractors |
