Working At Genesys - Ask a Question | Comparably
Genesys Claimed Company
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. read more
EMPLOYEE
PARTICIPANTS
240
TOTAL
RATINGS
2687
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Q&A With Genesys Employees

At Genesys, you can make a positive impact in your community. Through our Make a Difference Program you have many opportunities to offer your time, energy and goodwill as part of our employee-driven, global, grassroots corporate social responsibility program. Choose how and when you support the causes that matter to you and your community, while getting to know like-minded team members. Together, we’re creating positive changes and making the world a better place.

How employees describe working at Genesys

Collaborative and growth mindset and leadership support

Posted 9 days ago

Great helpful people, collaborative and supportive

Great work life balance , August free days , retirement plan

i enjoy working at Genesys

Review from HR Dept

It had momentum and clear next steps.

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What it's like to work at Genesys

  • Genesys employees generally work 9.3 hrs a day
  • Employees at Genesys report the work pace is comfortably fast
  • On a typical day, employees at Genesys have 4+ meetings
  • 78% of Genesys employees look forward to interacting with their team every day
  • Genesys employees most often take unlimited paid vacation and sick days each year
  • 53% of Genesys employees report they are happy with their work life balance
  • Genesys employees typically get valuable feedback on how to improve at work Once a quarter
  • 69% of Genesys employees call their work environment positive

Q&A With Genesys Employees

Aggregated Employee Answer on Comparably

  • Genesys' Engineering team rates their overall benefits a D- and most of them think the perks are Terrible. 53% of Genesys employees in Engineering say they are satisfied with their benefits. The majority of employees in Engineering also get 0-10 days of paid vacation, and most of them believe the cash value of their benefits is less than $500/mo.

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Aggregated Employee Answer on Comparably

  • 40% of the same employees also feel like Genesys is invested in their career growth. On average, majority of employees do not have a mentor to help them navigate their career at Genesys.

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Aggregated Employee Answer on Comparably

  • Genesys' Sales team rates their manager an A- or 76/100 and the majority believe their manager truly cares about them as a person. The sales team (100%) also feels pretty comfortable providing negative feedback directly to their boss.

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Aggregated Employee Answer on Comparably

  • Genesys' Engineering team rates their manager a F or 43/100 and the majority do not believe their manager truly cares about them as a person. The engineering team (100%) also feels pretty comfortable providing negative feedback directly to their boss.

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Aggregated Employee Answer on Comparably

  • Genesys employees rates their pay and overall compensation a B- or 67/100. 57% of employees believe they are paid fairly and 100% of employees get raises every year.

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Should I work at Genesys?

47% of Genesys employees would encourage their friends to become coworkers, whereas 21% are neutral and 32% would not recommend working at Genesys to their friends.

15
eNPS Score
47%Promoters
21%Passive
32%Detractors
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