-1
eNPS Score
Q&A With Nuance Communications Employees
At Nuance, we know our greatest assets are our people and we are committed to helping you grow at every stage of your career. Whether you are a student intern, established technologist or seasoned executive, Nuance offers education, training and skill development relevant to your role and career aspirations.
How employees describe working at Nuance Communications
I love working at Nuance. My coworkers are incredible and its the healthiest and kindest work culture I've been a part of.
They can work on Communication and organization.
Interaction with coworkers makes me feel happy.
Each day is a new and exciting day with new opportunities
Very new to tell; so far so good
What it's like to work at Nuance Communications
- Nuance Communications employees generally work 8.8 hrs a day
- Employees at Nuance Communications report the work pace is comfortably fast
- On a typical day, employees at Nuance Communications have 4+ meetings
- 83% of Nuance Communications employees look forward to interacting with their team every day
- Nuance Communications employees most often take 20-30 paid vacation and sick days each year
- 46% of Nuance Communications employees report they are happy with their work life balance
- Nuance Communications employees never get valuable feedback on how to improve at work
- 63% of Nuance Communications employees call their work environment positive
Q&A With Nuance Communications Employees
IDX: 0 TOT: 60
If you could make changes, how would you improve the culture at Nuance Communications?
Top Employee Response
More diversity needed there. Male/female ratios and people of color.
The support center should handle more support calls instead of passing them off on field service.
stop offshoring, give back something at Christmas, get rid of the petty punitive QA scoring
What does the leadership team at Nuance Communications need to get better at?
Top Employee Response
Consider People instead of the bottom line. Stopping travel does not promote well being among dispersed team members.
They are out of touch with the life of employees, what we go through and have to put up with. Doctors and dictators are not perfect.
The OTs need to know SOMETHING about their team. Mine has never looked at my application OR file! Communication is horrible!
What part of Nuance Communications's business is growing fastest? What part is having difficulties?
Healthcare is growing the fastest.
I worked for them for 5 years. They do not care about the U.S. Medical Language Specialists, only about making money at out expense. The U.S. workers do the bulk of the harder jobs while being very underpaid, with promises of more money in the future which the company finds every reason not to give you once you reach your goals. If you question what is happening or why your hard work does not pay off, you are just passed along to another supervisor or manager with less and less work until you can no longer afford to stay and are forced to quit. The fasted growing part is the offshore work for other countries who do not have the job integrity of that the U.S. workers have.
Voice; Imaging
What do people at Nuance Communications think about the CEO? What do they do well and what can they improve?
He likes to clean house and reduce headcount.
the CEO leads the offshore march... and the domestic workforce that built the company on all the hospital contracts Nuance bought up don't think much of his leadership. stop offshoring and leave some good steady work for us that live in the US!
Not much - just look at the ratings. To be honest it doesn't seem to be his fault and things have been better in recent months
What are your coworkers at Nuance Communications like?
Most are professional and easy to work with - it's management that is either inaccessible or just plain redundant.
Hard to know since you don't work with anyone else and have very little contact with anyone except your team lead.
Bright, hardworking, and committed technology professionals.
What needs to change to make the company culture better at Nuance Communications?
Top Employee Response
Honest communication. Acting on input from the employees. Acknowledge that employees are human. Address employee morale.
The OT is very negative. Very little positive reinforcement and NO REWARDS! The OT is everything when it comes to a productive team.
Flexibility is great, but there is very little effort to have people interact when they are in office - remove the cubes!
What's going wrong and how can it be improved at Nuance Communications?
Top Employee Response
Hmmm ... hire new management! Your OTs attitudes are horrible towards their team members!
Bad employee morale
Can't get excited when you know you are not going to make money and they are going to make a new rule to dock what pay you are getting.
How do I do well in an interview at Nuance Communications?
Be honest.
Say whatever you want, as long as you can pass a simple typing test, as their integrity is below standard.
How would you describe your overall experience interviewing at Nuance Communications?
I can't answer this since it was nearly 20 years ago and everything has changed since then.
Minimally challenging.
How long do the interviews usually take at Nuance Communications?
Again, I can't answer this since I was hired on nearly 20 years ago.
Fifteen minutes.
How would you compare interviewing at Nuance Communications to other places you've interviewed?
As far as I remember the same. But I haven't interviewed in over 20 years.
Less professional.
What should I wear for an interview at Nuance Communications?
It's over the phone. Wear what you want. All jobs are remote/at home jobs. All interviews are done over the phone.
Interviews are all remote.
What's the office layout like at Nuance Communications?
You work from home.
Home office but main offices are in different states and countries.
What's one thing you wish you'd known before joining Nuance Communications?
That I would go nowhere fast.
The politics and how the company offices are spread over so many states and countries, outsourcing of payroll and such. Hard to get answers.
What would cause you to leave your job at Nuance Communications?
No work.
A higher paying job elsewhere.
How often do raises happen at Nuance Communications?
Rarely.
They don't.
How common is it to switch departments or teams at Nuance Communications?
Very frequently and common.
Hard. Requests have to be approved through a number of people and generally if it goes through it takes forever. Highly discouraged.
How difficult is it to maintain a social life while in your job at Nuance Communications?
Pretty easy, since there is little work.
Since your social life is off hours, it's the same as anywhere.
How can I improve my chances of being hired at Nuance Communications?
Pass a typing test.
Know medical terminology and reports. Become certified.
How's the work life balance at Nuance Communications?
No encouragement to take PTO and when you do they expect you to still work.
You are expected to devote your life to working around Nuance. Your personal life has to be planned totally outside of Nuance and their expectations of you.
How does Nuance Communications make decisions around promotions?
It is a complete mystery to anyone outside of upper management
That is something that is not shared with the employees.
What's the interview process like at Nuance Communications?
I went through this when it was not Nuance but the first company that later became Nuance. I have not experienced the current interview process.
Couple phone interviews then live interview with VP and Senior VP
What benefits does Nuance Communications provide?
Top Employee Response
BCBS PPO, reduced price for stock purchase
Insurance is offered but no supplementation by the company. You pay full premiums for insurance. Expensive. Paid time off, but you take it for out of work time, sick time, etc. (Scale for earning can be from 8-28 hours a quarter.) Hope you have enough for time off for something to enjoy. You can cash it out twice a year. You cannot carry more than 40 hours. Eyemed, dental, 401K.
Why do you feel undervalued and what would make you feel better about your compensation at Nuance Communications?
Top Employee Response
They keep lowering our pay or docking us for nonessential errors or not working fast enough.
They keep making rules to dock pay and discourage employee morale. Penalized for asking for help (deduction in pay).
What do your coworkers need to improve and how could you work together better at Nuance Communications?
Top Employee Response
The workers are dedicated and work hard. Which is hard when they are criticized for doing their jobs to the best of their abilities.
The people at my level are just hard working people like me trying to make a living.
Curious about what work's like at Nuance Communications?
Anonymously Ask Nuance Communications Employees Any Question
Should I work at Nuance Communications?
37% of Nuance Communications employees would encourage their friends to become coworkers, whereas 25% are neutral and 38% would not recommend working at Nuance Communications to their friends.
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
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Recently Asked Questions about working at Nuance Communications
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