-51
eNPS Score
Q&A With inContact Employees
We’re big enough to give you a diverse and challenging career path, but small enough to consult with an executive to pitch an idea. You’ll see the value you’re adding, and how your actions make a difference to the company. We’re in a fast growth, global market, so we want people who will bring big ideas and offer top notch professional practices. You’ll get the opportunity to solve interesting problems and reap the career rewards.
How employees describe working at inContact
their support for issues and cases is the worst i have ever encountered at any company. its abundantly clear that nice incontact does not care about their customers at all, if they did they would address the abundance of issues with the platform or at least offer a decent level of support
Communications with their partners as it relates to correctly resolving clearly identified technical issues in a timely fashion.
Give attention to customer need
It is okay not best
Excellent product with consistent R&D
What it's like to work at inContact
- inContact employees generally work 8.4 hrs a day
- Employees at inContact report the work pace is moderate
- 90% of inContact employees look forward to interacting with their team every day
- inContact employees most often take 15-20 paid vacation and sick days each year
- 50% of inContact employees report they are happy with their work life balance
- inContact employees typically get valuable feedback on how to improve at work Once a quarter
- 90% of inContact employees call their work environment positive
Q&A With inContact Employees
IDX: 0 TOT: 29
How's the work life balance at inContact?
Top Employee Response
InContact does not request that employee's put in overtime too often. They have been great in regard to work life balance.
My team has great work life balance but I think that most departments have a much worse one. Many people in the tech areas work really long days, nights, weekends. They are constantly in crisis mode putting out fires and very stressed.
It depends on the position within the company. As a designer, I would say it's overall fine, but has gotten a little worse because of all the different teams and individuals I work with across the world (Israel, & India). There are times where I need to come in really early, or take a call late at night - but this is not very often.
If you could make changes, how would you improve the culture at inContact?
There are problems at inContact, but most of our current problems appear to be stemming from NICE. Morale/culture would improve if there was less micromanaging, and oversight from them, and more empowering the employees to make the right decisions and to trust that we know what we're doing.
Raises. Right now even promotions don't get raises.
Provide more opportunities for ideas for improvement to all employees and actually take the ideas into account.
What do people at inContact think about the CEO? What do they do well and what can they improve?
I think people wish he could/would do more for the employees in Salt Lake City. But a lot of us understand that his hands are tied because of the NICE acquisition.
Speaking for myself and a few others, we love our CEO. Unfortunately, he won't be around too much longer. Our company was bought by NICE so we'll have their CEO in a couple more years.
Employees believe that he is a CEO that cares about the employees.
What benefits does inContact provide?
Health, Dental, Vision, Eye, Long/Short Disability, 401k + 4% match, Life, etc. Also there's the onsite gym, care facility, money for cafeteria, ping pong/air hockey, etc and annual Lagoon trips.
Health Insurance, 401(k) matching deposits
By American standards, inContact is generous with vacation, providing 16 days ATO to start plus 2 floating holidays. At 3 years we receive 4 more days ATO. The medical insurance (UHC) is not great. Any employee I know who has the option of being on a spouse's plan is on it. There is, however, an on-site clinic now which has brought some people back. 401k is not great. (They only match 3 or 4%, I can't remember. It takes 3 years to be fully vested.) They used to have an ESPP but that has gone away. They only give us $10/month to spend on snacks in the over-priced employee 'bodega.' (But soda pop is free!) This year they have started paying for short term disability and 1 week parental leave.
What's the work from home policy like at inContact?
Depends on dept. Some employees can and do.
Each department is different. The design team works in the office because of all the collaboration. Though if there are days where you need to stay home (watch kids, not feeling well, house stuff, etc.) then working from home is perfectly fine.
How's the morale at inContact?
Morale is not doing very well at inContact. Everyone feels that the acquisition by NICE has had a negative overall effect on the company. Many employees on the engineering team are looking for new opportunities.
Overall, I would say it's very low right now. We were purchased 2 years ago and there have been a lot of changes from a compensation structure, and the culture appears to be changing to align closer to our parent company, which no one feels is a good thing.
How much diversity is there among employees at inContact?
We have a lot of people here from India (although many of them have been let go so the number is not as high). I've seen a few people of other ethnicities but this place is, like Utah, mostly white.
For the Utah office, it's fairly diverse from a male vs female ratio, but still leans more male. As for race diversity, very heavy white/caucasian, with a decent amount of people from India. We were purchased 2 years ago, and when combined with all the offices within the US and internationally it is definitely more diversel - American, Israeli, Indian, Filipino, South American, etc.
What are company outings like at inContact?
Fun. We go to TopGolf and have an open bar sometimes. :)
What is the daily attire at inContact?
As casual as you want. Ripped jeans are OK.
What is inContact's policy towards pets in the workplace?
No pets!
Does inContact drug test or do a background check?
YES
How innovative is inContact?
Just enough
Why work for inContact?
If you are satisfied with 'good enough' and don't expect a raise, ever, then this may be a good fit for you. Don’t expect the latest software, or a new computer (ever). Don’t be surprised when an all-hands call is delayed half an hour due to various technical malfunctions. (Oh the irony.)
How helpful was your Design team when you were first hired at inContact?
Overall they were helpful, some team members more then others.
How would you compare interviewing at inContact to other places you've interviewed?
My own interview here was ridiculously easy. I was practically hired on the spot. This was 3 years ago and that boss is no longer here.
How's the leadership on the Design team at inContact?
Definitely takes a certain type of person to handle the leadership. Not everyone can probably handle it, but if you are easy going enough it can be awesome.
What unique perks and benefits does inContact provide?
There is a doctors office on the main floor that you can book appointments for, free if you have company insurance, or a small fee if you don't (I think). Also a gym on the main floor for all employees. Typical benefits package, health, dental, vision, 401k w/matching, disability, life insurance, etc.
What's the office layout like at inContact?
Large open space on the outside of the floor next to the exterior windows. With sitting/standing desks in a pod of 4 for each aisle. Offices, bathrooms, break rooms, are towards the center of the floor.
What's the office vibe like at inContact?
Fairly relaxed. People wear what they want. Desks can be adjusted to stand or sit. There are plenty of 'phone rooms' for privacy.
What are your coworkers at inContact like?
Most of the employees in SLC are awesome people. Smart, dedicated, loyal people. Then they get burned out by the constant fires. (Get it? Burned? By the FIRES?) I think this makes the negative reviews on Glassdoor all the more significant.
What's the interview process like at inContact?
My interview was the easiest I've ever experienced and I had an offer within days. I doubt it's like that in all departments. Even my team has a new boss now so I imagine it may have changed.
What part of inContact's business is growing fastest? What part is having difficulties?
Outsourcing is growing like mad now that NICE owns us. We just hired 200 people in India!
How's the vacation policy at inContact?
In the U.S. inContact has a very generous (by U.S. standards) vacation allowance. An employee starts with 16 days plus 2 float holidays. After three years we receive 4 more days. It's a use-it-or-lose-it policy so every year the office is dead after Christmas as the overworked majority use up their days.
Does inContact have any remote positions?
A lot of inContact (now NICE inContact) employees do work remotely. We have teams in the Philippines, Bolivia, India, and Columbus OH. We also have people in the UK and all over the US who work from their homes. Being able to be remote just depends on the department and the job itself.
What are some of the best things about your team at inContact?
We are all equally committed to our projects and willing to help each other with any issues or questions we may have.
Curious about what work's like at inContact?
Anonymously Ask inContact Employees Any Question
Should I work at inContact?
16% of inContact employees would encourage their friends to become coworkers, whereas 17% are neutral and 67% would not recommend working at inContact to their friends.
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
