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inContact Claimed Company

inContact provides on-demand software that enables call centers to engage and support their customers. read more

EMPLOYEE PARTICIPANTS: 15

TOTAL RATINGS: 351

CEO: Paul Jarman

inContact Company Culture

inContact Culture

This score is derived from employee ratings & reviews

2.8/5

inContact's Overall Culture is rated D+

Top Rated Culture Dimensions

Team

B

Environment

B-

Manager

C+

CEO Rating

C

Professional Development

C

inContact CEO

Bottom 45%Bottom 45% of Similar Size Companies on Comparably

Paul Jarman

66 /100

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A Day in the Life

A Day in the Life

inContact employees generally work 8.4 hrs a day

Work Hours

A Day in the Life

Employees at inContact report the work pace is moderate

Work Pace

A Day in the Life

90% of inContact employees look forward to interacting with their team every day

Coworkers

A Day in the Life

inContact employees most often take 15-20 paid vacation and sick days each year

Perks & Benefits

A Day in the Life

50% of inContact employees report they are happy with their work life balance

Work Life Balance

A Day in the Life

inContact employees typically get valuable feedback on how to improve at work Once a quarter

Feedback

A Day in the Life

90% of inContact employees call their work environment positive

Environment

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Anonymous Q&A with inContact Employees

Most Recent Q&A

How's the work life balance at inContact?

Asked to all employees at inContact

InContact does not request that employee's put in overtime too often. They have been great in regard to work life balance.

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If you could make changes, how would you improve the culture at inContact?

Asked to all employees at inContact

There are problems at inContact, but most of our current problems appear to be stemming from NICE. Morale/culture would improve if there was...

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What do people at inContact think about the CEO? What do they do well and what can they improve?

Asked to all employees at inContact

I think people wish he could/would do more for the employees in Salt Lake City. But a lot of us understand that his hands are tied because...

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What benefits does inContact provide?

Asked to all employees at inContact

Health, Dental, Vision, Eye, Long/Short Disability, 401k + 4% match, Life, etc. Also there's the onsite gym, care facility, money for...

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What's the work from home policy like at inContact?

Asked to all employees at inContact

Depends on dept. Some employees can and do.

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How's the morale at inContact?

Asked to all employees at inContact

Morale is not doing very well at inContact. Everyone feels that the acquisition by NICE has had a negative overall effect on the company....

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View All Questions and Answers about inContact

H1B Visa

In 2019, inContact applied for 6 H1B visas. Of the work permits applied for, 100% were approved.

Work Permit Application Outcome

inContact has a total of 1150 employees

6

Total Applied

H1B Applications Outcome

100% Granted (6 out of 6)
0% Denied ( out of 6)
0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 6)
0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 6)

This data was calculated using publicly sourced data from OFLC Performance Data

Gender Score How positively women rate their overall experience at inContact

Bottom

30%

inContact currently ranks in the Bottom 30% of similarly sized companies on Comparably

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Diversity Score How positively minorities rate their overall experience at inContact

N/A

eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"

Bottom 15%Bottom 15% of Similar Size Companies on Comparably

-51

eNPS Score

16%	Promoters
17%	Passives
67%	Detractors

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inContact Culture Video

Mission, Vision, & Values

inContact (NASDAQ: SAAS) is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.

inContact Culture At a Glance

inContact has 1150 employees. 15 employees at inContact have reviewed inContact across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 15 inContact employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at inContact are not very pleased with their total compensation at inContact, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at inContact are pleased with their team. 15 Participants grade the quality of their coworkers a B. Less than half believe the meetings at inContact are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at inContact believe the environment at inContact is positive. Most Participants believe the pace of work at inContact is moderate. About 70% of the employees at inContact work 8 hours or less.

Overall, the employees at inContact are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

inContact has 1150 employees. 15 employees at inContact have reviewed inContact across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago. Overall, the 15 inContact employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.Employees at inContact are not very pleased with their total compensation at inContact, which includes a combination of pay, stock and equity, and benefits. Overall, employees at inContact are pleased with their team. 15 Participants grade the quality of their coworkers a B. Less than half believe the meetings at inContact are effective, and the majority look forward to interacting with their coworkers.The majority of employees at inContact believe the environment at inContact is positive. Most Participants believe the pace of work at inContact is moderate. About 70% of the employees at inContact work 8 hours or less.Overall, the employees at inContact are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

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inContact Competitors Video

inContact vs Competitors

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Perks & Benefits

Health & Wellness: Dental Insurance; Health Insurance

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