inContact vs Support.com | Comparably
Profile Image
VS
Profile Image
inContact Claimed Company
EMPLOYEE
PARTICIPANTS
15
TOTAL
RATINGS
351
Support.com Claimed Company
EMPLOYEE
PARTICIPANTS
46
TOTAL
RATINGS
649

inContact vs Support.com

Compare inContact versus Support.com for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 15 employees and customers of inContact and 46 employees and customers of Support.com.

inContact

inContact's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of inContact. Their current market cap is $10.52B.

Support.com

Support.com's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Support.com. Their current market cap is $90.03M.


2.2/5
Product Quality
3.2/5
2.4/5
Pricing
3.3/5
2.1/5
Customer Service
3.2/5
-17
NPS Score
33%Promoters
17%Passive
50%Detractors
12
NPS Score
56%Promoters
0%Passive
44%Detractors

Net Promoter Score
Winner by 29


Working at inContact vs Working at Support.com

Paul Jarman inContact's CEO
66 / 100

CEO Rating
Winner by 6%

60 / 100

CEO Rating

inContact

inContact doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Support.com

Employees at Support.com rate their CEO, Lance Rosenzweig, 60/100. This score is 6% lower than the scores of inContact's CEO, Paul Jarman. Employees in the Operations and Customer Support departments rate Lance Rosenzweig the highest.


CEO Score 66
CEO Score
CEO Score 60
Overall Culture 60
Overall Culture
Overall Culture 70
-51
eNPS
-4
Gender Score 62
Gender Score
Gender Score 56
Diversity Score N/A
Diversity Score
Diversity Score 76
Perk And Benefits 50
Perk And Benefits
Perk And Benefits 72
Professional Dev. 61
Professional Dev.
Professional Dev. 86

Overall Culture at inContact vs Support.com

60
/ 100
inContact

Employees at inContact rate their Overall Culture a 60/100.

70
/ 100
Support.com

Employees at Support.com rate their Overall Culture a /100, with Operations and Customer Support as the two departments that rate their experience the highest.

Overall Culture
Winner by 10%

  • inContact
  • Support.com70

Employee Net Promoter Score at inContact vs Support.com

-51
eNPS
inContact
2 Promoters 16%
2 Passives 17%
8 Detractors 67%
-4
eNPS
Support.com
16 Promoters 45%
2 Passives 6%
17 Detractors 49%

Employee Net Promoter Score
Winner by %

  • inContact
  • Support.com-4

Gender Score at inContact vs Support.com

62
/ 100
inContact

Employees at inContact rate their Gender Score a 62/100.

Gender Score
Winner by 6%

56
/ 100
Support.com

Employees at Support.com rate their Gender Score a /100, with Customer Support as the department that rate their experience the highest.

  • inContact
  • Support.com56

Diversity Score at inContact vs Support.com

?
Not enough ratings
inContact

inContact doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

?
Not enough ratings
Support.com

Employees at Support.com rate their Diversity Score a /100, with Operations and Customer Support as the two departments that rate their experience the highest.

Diversity Score
Winner

  • Support.com76

Perk and Benefits Score at inContact vs Support.com

50
/ 100
inContact

Employees at inContact rate their Perk and Benefits Score a 50/100.

72
/ 100
Support.com

Employees at Support.com rate their Perk and Benefits Score a /100, with Operations and Customer Support as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 22%

  • inContact
  • Support.com73

Professional Development Score at inContact vs Support.com

61
/ 100
inContact

Employees at inContact rate their Professional Development Score a 61/100.

86
/ 100
Support.com

Employees at Support.com rate their Professional Development Score a /100.

Professional Development Score
Winner by 25%

  • inContact
  • Support.com90

Leadership Culture Ratings vs Support.com

inContact rates % lower than Support.com on Leadership Culture Ratings vs Support.com Ratings based on looking at 218 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you approve of the job your executive team is doing at your company?" and "Is your company invested in your career growth?".

  • inContact
  • Support.com69

Compensation Culture Ratings vs Support.com

inContact rates % lower than Support.com on Compensation Culture Ratings vs Support.com Ratings based on looking at 150 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your stock/equity compensation?" and "Do you believe you're paid fairly?".

  • inContact
  • Support.com63

Team Culture Ratings vs Support.com

inContact
75 / 100

Team Culture Ratings vs Support.com
Winner by 3%

inContact rates % higher than Support.com on Team Culture Ratings vs Support.com Ratings based on looking at 131 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "How would you rate the quality of your coworkers?".

  • inContact
  • Support.com72

Environment Culture Ratings vs Support.com

inContact rates % lower than Support.com on Environment Culture Ratings vs Support.com Ratings based on looking at 146 ratings from employees of the two companies. Ratings come from the answers to questions like "What is most positive about the culture and environment at your company?" and "Is your work environment positive or negative?".

  • inContact
  • Support.com77

Sentiment Culture Ratings vs Support.com

inContact rates % lower than Support.com on Sentiment Culture Ratings vs Support.com Ratings based on looking at 136 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about your company?" and "What would you most like to see improved at your company?".

  • inContact
  • Support.com62