inContact Employee Reviews
Out of 41 inContact employee reviews, 53% were positive. The remaining 47% were constructive reviews with the goal of helping inContact improve their work culture.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Not too much they seem out of touch
Not too much, they don't say a lot
What does the leadership team need to get better at?
Valuing the employees; standing up for us against NICE.
Valuing employees as much as they do customers
Communicating what's happening in the organization, and strategy.
Honesty about the future of this company
What is the best part about your compensation package?
Bonus structure, and stock options.
I believe my base pay is pretty decent.
Why do you feel undervalued and what would make you feel better about your compensation?
I have had recruiters approach me with opportunities at competing companies that pay 40% base salary more.
We are paid below market
My pay is OK; the benefits here are just OK. A better health plan is the main thing we'd like. Bring back the ESPP!
No raise for over a year; no raise even with a promotion
My salary is fine but I'm disappointed that, since we were bought by NICE, they no longer have an ESPP.
What are some of the best things about your team?
We are very collaborative that is good
We work we together, and always helpful
We do our work and get along well.
We're very close, both inside & outside work. Almost like a 2nd family.
I work with really great people.
What do your coworkers need to improve and how could you work together better?
My team is pretty much ignored. This can be a good thing in some ways, but I'd rather feel valued.
What is most positive about the culture and environment at your company?
I work from home full-time
Our team works well together
My own team is pretty positive. We enjoy the flexibility of being able to work from home when we want/need.
Lots of parties. Lots of free stuff. But no raises and good people keep leaving.
What needs to change to make the company culture better?
Since the big layoffs in January, morale has been pretty low. Every week we learn of more people leaving (not just those who were laid off).
What did you like most about the interview process?
It was relatively quick compared to others
Meeting my future teammates and boss.
What would you improve about your company's interview process?
Please Make it go quicker
What's going wrong and how can it be improved?
Our great culture is being eroded by NICE. :( Little by little we are losing the things that made inContact a great place to work.
This place was destabilized last Jan. when 50 people were laid off. Since then there's been a high attrition rate that hasn't stopped. Receiving no raise and no longer having an ESPP doesn't bode well for the future.
This company is dying from the inside. Since they laid off nearly all of R&D and the Help Desk people have been jumping ship. I honestly don't know what could fix it at this point. The patient has already lost too much blood.
What do you like best about your company?
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What would you most like to see improved at your company?
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