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inContact Company Culture
inContact Culture
This score is derived from employee ratings & reviews2.8/5
inContact's Overall Culture is rated D+
Top Rated Culture Dimensions
Team
BEnvironment
B-Manager
C+CEO Rating
CProfessional Development
CinContact CEO
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
Paul Jarman
66 /100
See More
Diversity at inContact
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at inContact
Bottom 30%Bottom 30% of Similar Size Companies on Comparably
C-
Women at inContact have rated Team, Environment, and Work Culture as the highest categories they have scored
inContact eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 15%Bottom 15% of Similar Size Companies on Comparably
Recommend to a Friend?
-51
inContact employees are -51% more likely to recommend inContact as a great place to work
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Working at inContact
Working at inContact is rated below average by 15 employees, across various culture dimensions. inContact employees rate Team highest among all categories, and think that Executive Team and Perks And Benefits have the most room for improvement, putting inContact’s culture in the Bottom 25% compared to similar sized companies on Comparably and in the Bottom 15% compared to other companies in Salt Lake City. See below in detail how working at inContact was rated by employees.
Overall Company Culture at inContact
D+
Overall Company Culture at inContact is rated D+
Last updated months ago
Bottom
25%
inContact ranks in the Bottom 25% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterinContact Employee Reviews
Out of 41 inContact employee reviews, 53% were positive. The remaining 47% were constructive reviews with the goal of helping inContact improve their work culture.
| Positive Reviews | 53% |
|---|---|
| Constructive Feedback | 47% |
Positive Reviews From inContact Employees
- What did you like most about the interview process?It was relatively quick compared to others
- What makes you most happy at work?We sell good products that work
- What is most positive about the culture and environment at your company?I work from home full-time
Constructive Feedback From inContact Employees
- Why do you feel undervalued and what would make you feel better about your compensation?I have had recruiters approach me with opportunities at competing companies that pay 40% base salary more.
- Why do you feel undervalued and what would make you feel better about your compensation?We are paid below market
- What would you improve about your company's interview process?Please Make it go quicker
inContact Company Information
inContact Company Overview
inContact provides on-demand software that enables call centers to engage and support their customers.
inContact was founded in 1997 and its current CEO is Paul Jarman. Since its inception 29 years ago, inContact has grown to 1150 employees.
inContact Mission, Vision & Values
inContact Mission & Values
inContact (NASDAQ: SAAS) is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.
| Headquarter | 75 W. Towne Ridge Parkway, Tower 1 Sandy, UT 84070 United States of America |
|---|---|
| Website | www.inContact.com |
| Founding Date | 1997 |
| Tel | (801) 320-3200 |
| Company Status | Public |
| Stock | SAAS |
| Jobs | www.incontact.com/careers |
| Social Sites |
inContact Competitors
inContact competitors include Anexinet, Support.com, Bright Pattern, and Genesys. inContact ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how inContact compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
inContact Employees
inContact has 1150 employees. 15 employees at inContact have reviewed inContact across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 15 inContact employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at inContact are not very pleased with their total compensation at inContact, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at inContact are pleased with their team. 15 Participants grade the quality of their coworkers a B. Less than half believe the meetings at inContact are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at inContact believe the environment at inContact is positive. Most Participants believe the pace of work at inContact is moderate. About 70% of the employees at inContact work 8 hours or less.
Overall, the employees at inContact are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
inContact employees generally work 8.4 hrs a day
Work Hours
A Day in the Life
Employees at inContact report the work pace is moderate
Work Pace
A Day in the Life
90% of inContact employees look forward to interacting with their team every day
Coworkers
A Day in the Life
inContact employees most often take 15-20 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
50% of inContact employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
inContact employees typically get valuable feedback on how to improve at work Once a quarter
Feedback
A Day in the Life
90% of inContact employees call their work environment positive
Environment
Joining inContact - Employee Onboarding
The prevailing opinion from employees about joining inContact is that the company was somewhat prepared on their first day. inContact employees concluded that their overall onboarding experience was positive. 50% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
inContact KPIs and OKRs
Employees’ understanding of inContact's KPIs and OKRs is essential for its success. Out of 6 inContact employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
inContact CEO & Leadership
inContact CEO - Paul Jarman
66 /100
Paul’s approval rate is lower compared to CEOs at similar sized companies, putting Paul in the Bottom 45% of all CEOs of similar-sized companies on Comparably, and in the Bottom 30% compared to CEOs of all other companies in Salt Lake City. Paul Jarman’s employees rank inContact in the Top 35% for Team, in the Top 40% for Environment, and in the Top 50% for Manager. Jarman is generally unpopular with inContact employees, but ranks especially low with employees with 3 to 6 Years experience, and by Female employees and employees with the company for 2 to 5 Years. However, Male employees have a slightly more favorable view of the CEO. When compared to inContact’s competitors, Paul Jarman ranks below both Genesys CEO Tony Bates and Bright Pattern CEO Michael McCloskey.
inContact Leadership
The inContact Executive Team is rated a “D-” and led by CEO Paul Jarman, Chief Technology Officer Nathan Boden, and Chief Marketing Officer & Senior Vice President, Global Expansion Randy Littleson
Paul Jarman CEO / President
Paul Jarman serves as the CEO / President of inContact.
Nathan Boden Chief Technology Officer
Nathan Boden serves as the Chief Technology Officer of NICE inContact. Nathan started at NICE inContact in Feb of 2018.... read more
Randy Littleson Chief Marketing Officer & Senior Vice President, Global Expansion
Randy Littleson serves as the Chief Marketing Officer & Senior Vice President, Global Expansion of NICE inContact. Randy... read more
Brett Theisen Senior Vice President Global Channels and Sales
Brett Theisen serves as the Senior Vice President Global Channels and Sales of NICE inContact. Brett started at NICE... read more
Bill Robinson Executive Vice President of Sales
Bill Robinson serves as the Executive Vice President of Sales of NICE inContact. Bill started at NICE inContact in Jul... read more
Matt McKernan Senior Vice President, Global Enterprise Sales
Matt McKernan serves as the Senior Vice President, Global Enterprise Sales of NICE inContact. Matt started at NICE... read more
Elmer Benites VP Cloud Operations
Elmer Benites serves as the VP Cloud Operations of NICE inContact. Elmer started at NICE inContact in Aug of 2015. Elmer... read more
Chris Williamson Vice President Of Technology - IT Architecture, Strategy, and Trust
Chris Williamson serves as the Vice President Of Technology - IT Architecture, Strategy, and Trust of inContact.
Victoria H Vice President, Sales Engineering
Victoria H serves as the Vice President, Sales Engineering of NICE inContact. Victoria started at NICE inContact in Aug... read more
inContact Salaries
How much does inContact pay?
How much do people at inContact get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at inContact is $120,550, or $57 per hour, while the estimated median salary is $130,527, or $62 per hour.
At inContact, the highest paid job is a Director of Sales at $209,359 annually and the lowest is a CS Rep at $46,713 annually. Average inContact salaries by department include: Admin at $56,487, Business Development at $113,822, Design at $125,590, and Finance at $95,831. Half of inContact salaries are above $130,527.
12 employees at inContact rank their Compensation in the Bottom 40% of similar sized companies in the US (based on 47 ratings) while 12 employees at inContact rank their Perks And Benefits in the Bottom 15% of similar sized companies in the US (based on 16 ratings).
Salaries contributed from inContact employees include job titles like Senior Developer, QA, Jr Developer, and Director of Product. Comparably data has a total of 5 salary records from inContact employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $75k | $75k | 1st Percentile |
17th Percentile $101k | $101k | 17th Percentile |
33rd Percentile $130k | $130k | 33rd Percentile |
50th Percentile $180k | $180k | 50th Percentile |
67th Percentile $228k | $228k | 67th Percentile |
83rd Percentile $260k | $260k | 83rd Percentile |
100th Percentile $288k | $288k | 100th Percentile |
$120,550*
Average Compensation
$130,527*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
inContact Salaries by City
inContact Salaries by Department
Diversity & Inclusion at inContact
The Diversity score provides insights into how diverse employees feel and rate their work experience at inContact across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
inContact Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
inContact PTO
inContact's PTO and Vacation policy typically gives 15-20 days off a year with 67% of employees expected to be work free while out of office. inContact's benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
inContact Careers
inContact Jobs
No Recent Jobs found for inContact on Comparably
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H1B Visa
In 2019, inContact applied for 6 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
inContact has a total of 1150 employees
6
Total Applied
H1B Applications Outcome
- 100% Granted (6 out of 6)
- 0% Denied ( out of 6)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 6)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 6)
This data was calculated using publicly sourced data from OFLC Performance Data
Let inContact Know You Want To Work There
Overview of Candidates Interested in inContact on Comparably
Candidates By Department
IT | 31% | |
|---|---|---|
All Industries | 19% | |
Product | 6% | |
Sales | 6% | |
Executive | 6% | |
Other | 31% |
Candidates By Location
Salt Lake City | 38% | |
|---|---|---|
Sandy | 19% | |
Herriman | 6% | |
Lindon | 6% | |
Orem | 6% | |
Other | 25% |
Frequently Asked Questions regarding inContact
What is inContact address?
inContact location is at 75 W. Towne Ridge Parkway, Tower 1
Who is the CEO of inContact?
inContact CEO is Paul Jarman, their score by employees is 66
What is inContact eNPS?
The eNPS for inContact is -51
What is the salary for Sales Engineer in inContact?
Sales Engineer average salary in the US is 141k
What are the salaries in the Customer Support in inContact?
The average salaries for Customer Support in inContact is 56k
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