inContact KPIs and OKRs | Comparably
inContact Claimed Company
inContact provides on-demand software that enables call centers to engage and support their customers. read more
EMPLOYEE
PARTICIPANTS
15
TOTAL
RATINGS
351
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inContact KPIs and OKRs

Employees’ understanding of inContact's KPIs and OKRs is essential for its success. Out of 6 inContact employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.

AnswerPercent
Yes17%
No83%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes0%
No100%
Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at inContact is responsible for ensuring his subordinates accomplish objectives using key performance indicators. inContact employees shared they generally receive helpful feedback once a quarter or once a month, while 100% of inContact employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.

AnswerPercent
Yes100%
No0%
Are you typically recognized for the impact and accomplishments you make for your current company?
AnswerPercent
Every week0%
Once a month29%
Once a quarter57%
Once a year14%
Never0%
How often do you get valuable feedback on how to improve at work?
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